This complaint has NOT been resolved They emailed me that they were sending the item weeks ago and I have not received the item I emailed them that I have not received the item They assured me that they would be sending it out.So to date this had not been resolved If I don’t receive this item in the next days I am contacting my credit card company and lodging the complaint and asking for restoration of the $to be credited back to my card
We apologize for this apparent glitch in our systemAfter investigating, it seems that the warehouse misplaced this order that we sent over to them electronically and never shipped the itemWe have requested that they ship it to you todayAgain we apologize for the mistake and the delay, and appreciate your patience
I'm so sorry about this extended delayAs I had mentioned in my email to you previously, we have been experiencing problems with this particular vendorI have already issued you a full credit on your order, so there is no need to contact your credit card companyI can charge your card when the item ships, or if you prefer I can cancel your orderIt should be shipping any day now, but as I said, we have been experiencing problems with this vendorThey had told me your order was shipping several weeks ago, and it has not yetThis is why I had issued your credit at that time.As of right now, your order is held open, but your original charge has been credited in fullWe will leave it this way and just charge your card on file when the order ships unless we hear from you at our email, [email protected] you for your patience! We really appreciate it!
This complaint has NOT been resolved They emailed me that they were sending the item weeks ago and I have not received the item I emailed them that I have not received the item They assured me that they would be sending it out.So to date this had not been resolved If I don’t receive this item in the next days I am contacting my credit card company and lodging the complaint and asking for restoration of the $to be credited back to my card
We apologize for this apparent glitch in our systemAfter investigating, it seems that the warehouse misplaced this order that we sent over to them electronically and never shipped the itemWe have requested that they ship it to you todayAgain we apologize for the mistake and the delay, and appreciate your patience
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me
I'm so sorry about this extended delayAs I had mentioned in my email to you previously, we have been experiencing problems with this particular vendorI have already issued you a full credit on your order, so there is no need to contact your credit card companyI can charge your card when the item ships, or if you prefer I can cancel your orderIt should be shipping any day now, but as I said, we have been experiencing problems with this vendorThey had told me your order was shipping several weeks ago, and it has not yetThis is why I had issued your credit at that time.As of right now, your order is held open, but your original charge has been credited in fullWe will leave it this way and just charge your card on file when the order ships unless we hear from you at our email, [email protected] you for your patience! We really appreciate it!