Initial Business Response /* (1000, 5, 2016/01/25) */
Contact Name and Title: [redacted] GENERAL MANAG
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@battisonhonda.com
Revdex.com
I AM THE NEW GENERAL MANAGER OF BATTISON HONDA AND NOT SURE WHY IT GOT TO A POINT OF THE CUSTOME MS. [redacted] FILING...
A Revdex.com COMPLAINT. WE WILL BE IN TOUCH WITH MS.[redacted] IN THE NEXT 24 HOURS TO ARRANGE REPLACING HER ONE TIRE THAT WAS NOT NEW.
THANKS
[redacted]
GENERAL MANAGER
We're very sorry. Battison Honda has never performed any repairs on this vehicle. Mr. [redacted] took this vehicle to Jim Norton Toyota for body work. We only got involved to help Mr. [redacted] cover some of the repair cost. Even with this car being out of warranty since 2011, we got Honda to pay 75% of...
the repair. We forwarded this complaint to Jim Norton Toyota. They agreed to goodwill Mr. [redacted] $100. They will be reaching out to him. Thank you.
We're very sorry for the inconvenience. Documents attached: 1. Signed by you document stating that you understand that you are responsible for Tag, Tax and Title expense.2. Singed by you purchase agreement showing that Tag, Tax and Title expense was not included...
in our written agreement. 3. Signed by you document stating that there is nothing promised to you outside of our written purchase agreement. Again we're very sorry for the inconvenience. Thank you.
The purchased vehicle was an out of state trade in. We have little control over how other states process their title work. However, we did the best we could to rush the lien release so that we could request a title. As soon as we received the title we shipped it via fedex overnight priority. It has...
We're sorry for the inconvenience. Attached is the worksheet from the previous day (time stamped). This is the only other document with figures that was printed. No TTL and higher price. To avoid any misunderstandings, we present forms that you signed to all of our customers. We’re not trying to hide anything. “Acknowledgement that you’re responsible for TTL” form has a large font. “Verbal promise” disclosure has a huge stop sign on top the page. Design of these forms makes it very difficult to miss or hide the content. You also purchased this vehicle “AS IS” with no warranty. Copy of the “AS IS” form signed by you attached. Another form created in the large font to avoid any misunderstandings. 45 days after the sale you asked us to fix $480 locking issue. It wasn't part of the sale but we took care of it. Again we’re very sorry for not helping you this time. We can’t continue to pay for items outside of our written agreement. Thank you.
Initial Business Response /* (1000, 5, 2015/08/10) */
We are very sorry that the vehicle that you were looking at day before got sold. With all the choices in the market we understand that you may have to think about it overnight. Unfortunately sometimes the vehicle that you're looking at today is...
the same vehicle that someone else was looking at yesterday. We asked you to buy this unit the night you were in. You choose not to. Following morning we had another customer came in and bought it. We have no record of running your credit card. Your credit card provider can verify that. Again we are very sorry. To help you out, we negotiated a great price for you on new CX-5 with Mazda dealership. For only $1,700 more you can get a brand new unit with no miles. Please let us know and we'll have the Mazda dealer reach out to you. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I verbally contracted for a car at $ 23.000.00 Not $ 24,700. If by chance the dealership wishes to provide a Honda at the same price I could agree.
Final Consumer Response /* (2000, 9, 2015/08/24) */
Spoke with Mr. [redacted], he let me know that the case has been resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We're very sorry for the inconvenience. Airbag that we had in stock did not fit that vehicle. Unfortunately we have no control over Honda's airbag delivery time. Loaners available to all our customers even without the airbag issue. We're sorry that our salesperson didn't mention...
that upfront. Since Mr. [redacted] applied for financing the inquiry will show up on his credit. That inquiry will not effect his credit score. We fixed items after the sale that wasn't part of the purchase agreement to offset the waiting time. We backed out this deal completely which most of the dealers would not do. Again we're very sorry for the inconvenience.
Initial Business Response /* (1000, 5, 2016/01/25) */
Contact Name and Title: [redacted] GENERAL MANAG
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@battisonhonda.com
Revdex.com
I AM THE NEW GENERAL MANAGER OF BATTISON HONDA AND NOT SURE WHY IT GOT TO A POINT OF THE CUSTOME MS. [redacted] FILING...
A Revdex.com COMPLAINT. WE WILL BE IN TOUCH WITH MS.[redacted] IN THE NEXT 24 HOURS TO ARRANGE REPLACING HER ONE TIRE THAT WAS NOT NEW.
THANKS
[redacted]
GENERAL MANAGER
We're very sorry. Battison Honda has never performed any repairs on this vehicle. Mr. [redacted] took this vehicle to Jim Norton Toyota for body work. We only got involved to help Mr. [redacted] cover some of the repair cost. Even with this car being out of warranty since 2011, we got Honda to pay 75% of...
the repair. We forwarded this complaint to Jim Norton Toyota. They agreed to goodwill Mr. [redacted] $100. They will be reaching out to him. Thank you.
We're very sorry for the inconvenience. Documents attached: 1. Signed by you document stating that you understand that you are responsible for Tag, Tax and Title expense.2. Singed by you purchase agreement showing that Tag, Tax and Title expense was not included...
in our written agreement. 3. Signed by you document stating that there is nothing promised to you outside of our written purchase agreement. Again we're very sorry for the inconvenience. Thank you.
Again we're very sorry for the inconvenience. We voided the contract and refunded the down payment. Thank you.
The purchased vehicle was an out of state trade in. We have little control over how other states process their title work. However, we did the best we could to rush the lien release so that we could request a title. As soon as we received the title we shipped it via fedex overnight priority. It has...
been delivered per our records.
We're sorry for the inconvenience. Attached is the worksheet from the previous day (time stamped). This is the only other document with figures that was printed. No TTL and higher price. To avoid any misunderstandings, we present forms that you signed to all of our customers. We’re not trying to hide anything. “Acknowledgement that you’re responsible for TTL” form has a large font. “Verbal promise” disclosure has a huge stop sign on top the page. Design of these forms makes it very difficult to miss or hide the content. You also purchased this vehicle “AS IS” with no warranty. Copy of the “AS IS” form signed by you attached. Another form created in the large font to avoid any misunderstandings. 45 days after the sale you asked us to fix $480 locking issue. It wasn't part of the sale but we took care of it. Again we’re very sorry for not helping you this time. We can’t continue to pay for items outside of our written agreement. Thank you.
Hannah came in. We traded her out of the Rogue into another vehicle. She is happy.
Initial Business Response /* (1000, 5, 2015/08/10) */
We are very sorry that the vehicle that you were looking at day before got sold. With all the choices in the market we understand that you may have to think about it overnight. Unfortunately sometimes the vehicle that you're looking at today is...
the same vehicle that someone else was looking at yesterday. We asked you to buy this unit the night you were in. You choose not to. Following morning we had another customer came in and bought it. We have no record of running your credit card. Your credit card provider can verify that. Again we are very sorry. To help you out, we negotiated a great price for you on new CX-5 with Mazda dealership. For only $1,700 more you can get a brand new unit with no miles. Please let us know and we'll have the Mazda dealer reach out to you. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I verbally contracted for a car at $ 23.000.00 Not $ 24,700. If by chance the dealership wishes to provide a Honda at the same price I could agree.
Final Consumer Response /* (2000, 9, 2015/08/24) */
Spoke with Mr. [redacted], he let me know that the case has been resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We're very sorry for the inconvenience. Airbag that we had in stock did not fit that vehicle. Unfortunately we have no control over Honda's airbag delivery time. Loaners available to all our customers even without the airbag issue. We're sorry that our salesperson didn't mention...
that upfront. Since Mr. [redacted] applied for financing the inquiry will show up on his credit. That inquiry will not effect his credit score. We fixed items after the sale that wasn't part of the purchase agreement to offset the waiting time. We backed out this deal completely which most of the dealers would not do. Again we're very sorry for the inconvenience.