Fiat of Fresno

Initial Business Response / [redacted] (1000, 8, 2015/10/06) */ Mr [redacted] called [redacted] our sales manager after he purchased the 500E electric vehicle and told him that there was not a Dealer outside of California an Oregan that could work on electric vehicle [redacted] told him that he was right, that the vehicle was not sold anywhere elseSo after the conversation [redacted] told Mr [redacted] to bring the vehicle back , and that he would take him out of the electric vehicle, and put him into a gas vehicleMe [redacted] said that would be greatMr [redacted] came back the next day and [redacted] put him into a gas vehicle he left our dealership happyMr [redacted] called back a few days later and said that the closest dealership was miles away [redacted] stated to the customer that he did not know all of the Fiat Dealers across the United StatesAnd if the customer was moving he should have gone on line to check an see where the other Dealers were in his areaThat should have been his responsibility not the Dealerships Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) This dealership provided us with inaccurate information upon which we acted, i.e., we bought the electric car, which we were able to afford because of the generous rebates offered by the CA ARB and FiatDuring the purchase process, we told them more than once that we would be relocating to Nashville, yet they did not warn us that doing so would result in us having to return the rebatesWhen we subsequently informed the dealer of what we had found out on our own, they agreed to reverse all the paperworkBecause they had prior knowledge that we would be leaving California, it was their responsibility to provide us with accurate information when we were negotiating the purchase of the gas powered version with respect to Fiat dealers in TennesseeIn their response we are told that " [redacted] stated to the customer that he did not know all of the Fiat Dealers across the United States," yet he further states that we "...should have gone online to check and see where the other dealers were in his area." We contend that it is the dealer's responsibility to answer all questions asked by the customer truthfully and accurately, and it is they that should have conducted their own independent research PRIOR to consummating the saleTherefore, we reject their response as being dismissive in their attempt to divorce themselves of any culpability

Initial Business Response /* (1000, 8, 2015/10/06) */
Mr [redacted] called [redacted] our sales manager after he purchased the 500E electric vehicle and told him that there was not a Dealer outside of California an Oregan that could work on electric vehicle. [redacted] told him that he was right, that the...

vehicle was not sold anywhere else. So after the conversation [redacted] told Mr [redacted] to bring the vehicle back , and that he would take him out of the electric vehicle, and put him into a gas vehicle. Me [redacted] said that would be great. Mr [redacted] came back the next day and [redacted] put him into a gas vehicle he left our dealership happy. Mr [redacted] called back a few days later and said that the closest dealership was 100 miles away. [redacted] stated to the customer that he did not know all of the Fiat Dealers across the United States. And if the customer was moving he should have gone on line to check an see where the other Dealers were in his area. That should have been his responsibility not the Dealerships.
Initial Consumer Rebuttal /* (3000, 10, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This dealership provided us with inaccurate information upon which we acted, i.e., we bought the electric car, which we were able to afford because of the generous rebates offered by the CA ARB and Fiat. During the purchase process, we told them more than once that we would be relocating to Nashville, yet they did not warn us that doing so would result in us having to return the rebates. When we subsequently informed the dealer of what we had found out on our own, they agreed to reverse all the paperwork. Because they had prior knowledge that we would be leaving California, it was their responsibility to provide us with accurate information when we were negotiating the purchase of the gas powered version with respect to Fiat dealers in Tennessee. In their response we are told that "[redacted] stated to the customer that he did not know all of the Fiat Dealers across the United States," yet he further states that we "...should have gone online to check and see where the other dealers were in his area." We contend that it is the dealer's responsibility to answer all questions asked by the customer truthfully and accurately, and it is they that should have conducted their own independent research PRIOR to consummating the sale. Therefore, we reject their response as being dismissive in their attempt to divorce themselves of any culpability.