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Fiat of Kirkland

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Fiat of Kirkland Reviews (8)

As the customer describes, although some of the the maintenance suggested is not scheduled maintenance as outlined in the vehicle's owner's manual, it was recommended to him by our service department in order to keep his vehicle in good running orderOften, additional services beyond the bare minimum recommended by the manufacturer is wise to perform for optimal performance The customer was aware of this, and signed an authorization for the amount of money he was charged before work was performed We have attached a copy of the authorization form which he signed

Complaint: [redacted] I am rejecting this response because: About the only thing the response was correct about was signing the form At no point was I told these were services in addition to the scheduled maintenance as I would have declined them It is irrelevant that there may be recommended additional services; the failure to advise me that they were additional services is the issueThe authorization was signed under the impression that only scheduled mainenence was being performed Again, on three separate occasions I stated I wanted scheduled maintenance, nothing more, nothing less It would appear that the service tech is going to stand behind his clear misrepresentation As he stated, "This is what we do."Sincerely, [redacted] ***

We apologize for the miscommunicationWe will gladly reimburse our customer for payment as well as providing an oil change, car wash, and vacuum at their convenience The check and copies of their contract will be available at the dealership We will contact our customer when the check is available for them to pick up

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

If a refund is desired for the items performed which were not recommended as basic services described in the owner's manual, this may be accomplished by contacting the service manager, Robert L[redacted].  Should the customer decide to opt for this refund, we must respectfully request that he have future services performed at another location.

Complaint: [redacted]I am rejecting this response because:
About the only thing the response was correct about was signing the form.  At no point was I told these were services in addition to the scheduled maintenance as I would have declined them.  It is irrelevant that there may be recommended additional services;  the failure to advise me that they were additional services is the issue. The authorization was signed under the impression that only scheduled mainenence was being performed.  Again, on three separate occasions I stated I wanted scheduled maintenance, nothing more, nothing less.  It would appear that the service tech is going to stand behind his clear misrepresentation.  As he stated, "This is what we do."Sincerely,[redacted]

As the customer describes, although some of the the maintenance suggested is not scheduled maintenance as outlined in the vehicle's owner's manual, it was recommended to him by our service department in order to keep his vehicle in good running order. Often, additional services beyond the bare...

minimum recommended by the manufacturer is wise to perform for optimal performance.
The customer was aware of this, and signed an authorization for the amount of money he was charged before work was performed.  We have attached a copy of the authorization form which he signed.

We apologize for the miscommunication. We will gladly reimburse our customer for 1 payment as well as providing an oil change, car wash, and vacuum at their convenience.  The check and copies of their contract will be available at the dealership.  We will contact our customer when the...

check is available for them to pick up.

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Address: 12415 Slater Ave NE, Kirkland, Washington, United States, 98034-5248

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www.fiatofkirkland.com

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