Initial Business Response /* (1000, 11, 2015/08/10) */
We have two concerns: performance tune and a scratched wheelWe certainly want to come to a good resolution for all involved and have offered to repair the wheel to like new condition (common practice with cosmetic damage of this
nature) and we'd like to be able to address the concern with the performance tune on this vehicleIn addressing the performance tune we have asked for any type of documentation that will help us get ***'s vehicle back to the way it was prior to performing the factory updateDocumentation is not readily available though we do understand that his ECU was tuned by Tork Motorsports and we're willing to pay for that service to restore his performance tune
Initial Consumer Rebuttal /* (3000, 13, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do accept the dealership response but first before closing this, I would like to know how to proceed and how this is suppose to be resolved with my performance tune with the dealership or Fiat paying for this?
Should I submit an invoice to the dealership or fiat for payment or how should this be handled instead of the response "we are willing to pay for that service to restore the performance tune." Fiat was suppose to get back in touch with me Monday and I have yet to get any further response from themBefore closing this I would like further confirmation on how to proceed with the performance tune to restore my car back to the way it was before bringing it to the dealershipThe wheel I understand and will have to make an appointment to get this part resolved at the dealership
I really appreciate the dealership standing behind what they did with regard to the unauthorized repair and not communicating with me before hand what exactly was being done to my car when it was only there for an oil change and tire rotationI am not one that wants to complain but I would also suggest in the future to communicate everything to a customer before any kind of service on their vehicle
Please let me know how I am to proceed with this performance tune?
Final Consumer Response /* (2000, 18, 2015/08/24) */
Initial Business Response /* (1000, 11, 2015/08/10) */
We have two concerns: performance tune and a scratched wheelWe certainly want to come to a good resolution for all involved and have offered to repair the wheel to like new condition (common practice with cosmetic damage of this
nature) and we'd like to be able to address the concern with the performance tune on this vehicleIn addressing the performance tune we have asked for any type of documentation that will help us get ***'s vehicle back to the way it was prior to performing the factory updateDocumentation is not readily available though we do understand that his ECU was tuned by Tork Motorsports and we're willing to pay for that service to restore his performance tune
Initial Consumer Rebuttal /* (3000, 13, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do accept the dealership response but first before closing this, I would like to know how to proceed and how this is suppose to be resolved with my performance tune with the dealership or Fiat paying for this?
Should I submit an invoice to the dealership or fiat for payment or how should this be handled instead of the response "we are willing to pay for that service to restore the performance tune." Fiat was suppose to get back in touch with me Monday and I have yet to get any further response from themBefore closing this I would like further confirmation on how to proceed with the performance tune to restore my car back to the way it was before bringing it to the dealershipThe wheel I understand and will have to make an appointment to get this part resolved at the dealership
I really appreciate the dealership standing behind what they did with regard to the unauthorized repair and not communicating with me before hand what exactly was being done to my car when it was only there for an oil change and tire rotationI am not one that wants to complain but I would also suggest in the future to communicate everything to a customer before any kind of service on their vehicle
Please let me know how I am to proceed with this performance tune?
Final Consumer Response /* (2000, 18, 2015/08/24) */