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Fiat of Reno

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Fiat of Reno Reviews (3)

I specifically asked him not to run my credit until we had a deal. We could not come to a deal, and after I left, he ran my credit report anyway.I specifically asked him not to run my credit until we had a deal. He had me complete the application before they would discuss any details on the car. I never test drove the car, and did not like the terms being discussed. We could not come to any deal, and after I left, he ran a hard credit inquiry anyway. I believe he did this to be vindictive. When I call him about it he said, they are required to run your credit every time you your information is entered as lead into their computer. I know this is false.Desired SettlementI want the hard inquiry reversed.Business Response [redacted] came in to the dealership looking to buy a FIAT 500x for his wife. He filled out and signed a credit application form which gives the dealership permission to run his credit. Along with that he was trying to get to a certain low payment.If someone comes in and goes through the process of filling out a credit application, sits down to try and agree on a price, the only way to give an accurate payment is to run the persons credit to see what interest rate they would qualify for, or if they qualify at all. After speaking with the employees involved, I was told that they had already run his credit ( which is normal procedure )that's why the customer thought it was done after he left..Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The statement provided by FIAT in their response is not correct. I have submitted a Voice Message received by [redacted], the Customer Care Manager, (uploaded on 1/7/2015) where he clearly states, that my credit should not have and it was a misunderstanding. He further said that a letter would go to [redacted] advising them of this mistake and that my credit should not have been run. Further, there is no possible way that my credit was run while I was at the facility as the application never left the desk we were sitting at. Only once that it was clear, that we would not come to an agreement, I left. It was only after I left that they ran my credit. They had no reason to run my credit being that we could not come to any agreement, and I clearly told them not to.Again, please refer to the voice mail message left by [redacted] that I uploaded on 1/7/2016.Final Business Response Please see document online.Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Inquiry removed from [redacted]. - Case closed.

I purchased a car from Fiat of Reno three months ago. A few days ago, as I was driving to work, the car stalled on me. I received no warning of any sort that there was a problem. After calling Fiat for servicing assistance, they told me to go to another dealership. The car was towed to another dealership, and they told be that the car's engine is dead and that I need a new engine. I contacted Fiat again to determine how is it that a car recently purchased from their dealership could suddenly die without warning. I wasn't given a suitable response--only that Fiat is unable to do anything for me. They did not offer to do any checks on the car.Product_Or_Service: [redacted] Rogue Desired SettlementI would like Fiat of Reno's servicing company to fix the problem and to pay for the repairs. They are a new business in Reno and they absolutely do not seem to care about customer service or that they sold a faulty car. They have offered no assistance. Business Response WHEN [redacted] CONTACTED THE FIAT MANAGER HE TOLD HER TO HAVE IT TOWED TO THE [redacted] DEALERSHIP BECAUSE [redacted] HAS THE CORRECT DIOGNOSTIC EQUIPMENT FOR A [redacted]. THE SALES MANAGER AT FIAT THEN WENT WITH [redacted] TO [redacted] AND SPOKE WITH THE SERVICE ADVISOR ABOUT THE VEHICLE AND SHE WAS TOLD THAT SOMETHING IN THE COOLING SYSTEM WAS CRACKED WHICH CAUSED A LEAK AND THE VEHICLE OVERHEATED AND DAMAGED THE MOTOR. [redacted] THEN WROTE A LETTER TO FIAT OF RENO MANAGER WHICH WAS FORWARED TO ME AND I CALLED MS NEVERS AND EXPLAINDED THAT I HAD CHECKED AND WE DID A SMOG AND SAFTEY BEFORE THE VEHICLE WAS SOLD AS REQUIRED BY LAW. THAT SHE WAS OFFERED A SERVICE CONTRACT AT THE TIME OF SALE WHICH SHE DECLINED AND ALSO THE EVEN IF SHE HAD AN EXTENDED SERVICE CONTRACT THAT THAT COVERED MANUFACTURES DEFECTES AND THAT IF SOME OUTSIDE SOURCE OF IMPACT CAUSED THE CRACK IT WOULD NOT BE COVERED. ALSO IF IT HAD BEEN CRACKED WHEN SOLD IT WOULD NOT HAVE RUN FOR THREE MONTHS AS ENGINES OVERHEAT DUE TO LACK OF COOLANT VERY QUICKLY. NOT THREE MONTHS LATER.SHE THANKED ME AND TOLD ME SHE WAS JUST EXPOREING ALL AVENUES AND SEEMED FINE WITH THE ANSWERS I PROVIDED. WHEATHER A WARNING LIGHT WENT ON OR NOT I DO NOT KNOW AS I WAS NOT THERE BUT I ALSO TOLD HER TO HAVE [redacted] CHECK THE WARNING LIGHTS TO MAKE SURE THE WERE OPERATING PROPERLY AND THAT IF NOT SHE MIGHT BE ABLE TO APPEAL HER CASE TO [redacted] AS IT WOULD BE A MANUFACTUERS ISSUE/DEFECT. EVERYTHING WAS WORKING PROPERLY WHEN IT WAS SOLD. IF THE VEHICLE WAS RUN WITHOUT COOLANT AND OVERHEATED THAT IS OPERATOR RESPONSABILITY. WE DID WHAT WE COULD TO ANSWER ANY QUESTIONS MS NEVERS HAD.

I contacted the dealership from out of town, the main fiat website indicated that they had a car that I wanted. The configuration is sold out locally for me so I was looking out of the area. The dealer said the car had come in the day before and they had the car. We agreed on a price, and a general figure for a trade in. We talked a bit about optional features that I did not want and taxes and registration issues. I gave them the ok to charge my Discover card for a $1500 deposit. Dealer said he needed a few days to prep the car as the person who did that was off on Monday and Tuesday. I called the dealer on Wed to make sure everything was ok. I told the dealer that I had not see the deposit charge go thru, and was told it was ok, they just had not run it yet, but all was on schedule for me to pick up the car on Saturday 8/6. I received a call from the dealer on 8/5 late in the day telling me that the person who prep's the cars had called in sick and they would need an additional week to get the car ready (assuming the person was back from sick leave). I called the dealer on Saturday to see if there was any other way to get the car to me, could another mechanic look at it, or could they transfer the car to another dealer. I was told no but again was told that the car would be ready and that it was mine. I asked the dealer for additional price reductions due to the delays in getting the car. At the end of the day the dealer called and said they never had the car. They told me that Fiat had diverted the car to another dealer. The fiat web site continues to show the car at the dealership for sale.Product_Or_Service: Fiat spider 124 primaDesired SettlementI'd like the dealer to get the car from another dealer and have it trucked to the dealership. I'd like them to honor the original purchase price and deal. I do think at this point I'm entitled to additional discounts on this car for my trouble.Business Response [redacted] Made a phone inquiry about the vehicle in question, he was from out of town and never came into the store. the salesman took the phone call but when he came to a manager to talk about the car he was informed that the vehicle had already been dealer traded already to another dealer and was waiting to be picked up by the other dealer. we never ran the customers credit card or took a deposit on it or signed any paperwork. the website stats that cars are subject to pre sale and sometimes it takes a day or so to process taking them off the website. the customer was offered one of the other 4 or 5 like vehicles in stock and he did not want them. we would prefer to retail a car than dealer trade it but it had already been traded and waiting for pick up. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The dealer response makes this sound like it occurred over a short period of time but after we had agreed to a price and the dealer (the person I talked to said he was the sales manager, not a salesman) had taken my card information 6 days went by without the dealer making any mention of the car being traded. Exactly the opposite the sales manager continued to represent that the vehicle was mine. The dealer says it takes a day or so for the web site to be updated, yet here we are four and a half weeks later and the car still shows as being for sale at the dealer. The cars that I was offered were not the same equipment/option level as the car that I was sold. I still believe the dealer should make some attempt to honor this deal by getting an equal car from another dealer for me, and honoring the price.Final Business Response No contract was signed, nothing was negotiated by a sales manager no agreement was reached a customer can come in and make an offer that doesn't mean it will be accepted by the store or the counter offer by the customer. had the customer ended up not wanting the car, changing his mind for any reason we could not hold him to it because there is no contract. all he needs to do is go to a local dealer and negotiate a price and he can buy the car if a dealer will make a deal with him. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I did talk to a person who identified himself as the sales manager there. He told me that we had a deal on the car, not once but multiple times over the course of a week while we were waiting for the dealer to prep the car. I was never over the course of the week told anything but the car is mine and that we had a deal. A good dealer would try to get me another car, and not just tell me to drive to LA to get a car (that's where the remaining one's are) It's obvious to me that this dealer is not interested in making things right. I think it's time we agree to disagree on this, and close this discussion.

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Description: Auto Dealers-New Cars, Auto Repair & Service, Auto Parts & Supplies-New, Auto Dealers-Used Cars

Address: 757 Kietzke Ln, Reno, Nevada, United States, 89502-2013

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www.fiatusaofreno.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Fiat of Reno, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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