Fiat of Scottsdale

See attached

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.

]I sat down with Mr. [redacted] and started to explain o him m experience with the sales dept. At first he was very quiet. Then after maybe 8-10 minutes h got up did not even look at me and said " so what do you want to do return the truck "? I sad yes and then started to say I want a better deal and he said " follow me ". So I chased after him because he left me in his dust. He opened  door and started to go in and I asked do I still follow you? He said yes! So I did. Next thing I know is we are at the Fiat store. He tells the salesman to cancel the sale and leaves. I told [redacted] that I liked the truck and wanted to get a better deal. He said that he would check and let me know. Then the next day the truck was back on the net at a reduced price! It was $1,500 dollars less. I called [redacted] again about it and he again was going to get back to me. Several days past and no word. I called again and this time he told me that the truck was sold!

Regards,

Fiat of Scottsdale would like to take this opportunity to thank Mr. [redacted] for his business.  We are however, sorry that his transaction with us was not to his satisfaction. 

 

As Mr. [redacted] stated in his complaint, the payment for the vehicle he...

purchased was too high for him.  Therefore, Fiat of Scottsdale agreed to take the vehicle back the next day.  Mr. [redacted] told [redacted] that he was also looking at a vehicle at [redacted] too.  We took the vehicle back with no argument.  We in turn, sold the vehicle on October 3, 2014 to another customer.  We have been waiting to obtain all the bank required information from this customer before removing from our websites. 

 

We have obtained all the information, and the vehicle is no longer listed on our sites.  We are sorry that Mr. [redacted] felt he had to return the vehicle, but we are in the business of selling vehicles, therefore, the next buyer was able to purchase it.  

 

If you have any further questions, please feel free to contact us at ###-###-####.

 

Sincerely,

 

General Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to...

complaint ID 11132026, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Jennifer Smith

Fiat of Scottsdale would like to apologize to Ms. [redacted]l for any inconvenience that she may have encountered in our service department.  At this point in time, we have tried numerous times to...

contact Ms. [redacted]l to get her back in so that the Bluetooth system can be evaluated.  Ms. [redacted]l texted on Friday and stated she has been extremely busy but would get back to us.  As of the am of Monday, February 29, 2016, we still have not heard from her.  We texted again this morning.  Fiat of Scottsdale wants to handle this issue as quickly as possible and are waiting on the customer at this point.  
If you have any further questions, please feel free to contact me at [redacted]
 
Mary R[redacted]
HR/CRM Manager
Airpark Dodge Chrysler Jeep Ram