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Fiber Clean of New England

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Fiber Clean of New England Reviews (11)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution MIGHT be satisfactory to meThey have my Jeep again for another week , but they have provided a loaner vehicle while trying to resolve the issueAnd communication has improved except I have not gotten an update since Fri, July Regards, [redacted]

Eastgate is working with me, however, the problem is still not resolvedAt this point they have had my vehicle for weeks and we are still back to square oneThey do not know why my vehicle is not working correctlyThey are having the same issues with it that I am havingMrG [redacted] has finally gotten involved and he is working with meDealing with the service department got me no where and they were unresponsiveWhile I agree that he is working with me and I accept that response, my vehicle is still not properly repaired after weeks

We are deeply sorry that you are displeased with the service that your received here at Eastgate CDJRWe here at Eastgate aim to take very good care of all of our customers and make sure everyone is completely satisfied when they leave with their new or pre owned vehicleI was able to
investigate the car purchase and have found that we have done everything in a proper and compliant wayThe vehicle was at our clean up department and was brought back for you to see before your purchaseThe vehicle was priced at $the whole time and due to the misunderstanding between you selling your vehicle for the money down and needing money down as well, we were able to negotiate with the bank to change their decision about the amount of money down, that is why the salesperson helped you with the extra $that you needed downIt was clearly to help you out and only thatAgain I am sorry that you had a bad experience here, we will be unable to come to your terms of resolve, we again have operated in compliance and wish you the best in the future. Thank you!!!

Revdex.com:
I have reviewed the response made by the voices business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was promised delivery/completion of repair(s) and service Friday, JulyAs business closing time approached, I called to speak with the service advisor and was told she was gone for the dayThe person I spoke with checked and told me my Jeep was ready for me to pick upThey were completing paperwork on it.When I got to Eastgate, I had to wait again (another minutes approximately) before my invoice ($742) was completed so I could pay and take my vehicle.Drove home less than miles Drove to drug store and farmers market then back home Saturday morning less than milesDrove to library in Greenfield Satafternoon approximately milesDuring the return trip home from Greenfield, pproximately miles, the CHECK ENGINE warning light came on AGAIN !!!After weeks, some of the worst communications and poor customer service I have ever experienced, I paid $742+ and the problem on theJeep persists!
Regards,
*** ***

In reference to Ms. [redacted] complaint....the reimbursement that she received came directly from Eastgate Chrysler for the money she spent that was not covered under her extended service contract. I...

personally made sure she was reimbursed due to the fact that she only had the vehicle for a short amount of time and had to spend money not covered under her service contract. The service contract was then cancelled by Ms. [redacted] and because there is currently a loan on said vehicle, the lien holder gets the prorated amount back to them. That amount comes off of what she currently owes the lending institution. Ms. [redacted] down payment was applied to her total amount financed; lessening the amount that her payments would be on a month to month basis. The only way you can determine what portion of a down payment is applied to any individual product purchased during an automobile transaction, would be to pay for that product separate from the amount that you intend to have financed. Eastgate is sorry for any misunderstanding on this matter, but Ms. [redacted] can definitely give her lending institution a call to verify that her amount financed has been lessend. Thank you for your time on this matter.

I will gladly work with Mrs. [redacted] to try resolve any issues she has. This is not a problem. We will be in contact as of today 7/5/16. Thank you.  Reese M[redacted]General Manger Eastgate Chrysler.

In response to the complaint filed by [redacted], I am enclosing documentation supporting the recent repair history referred to in the complaint.All repairs made have been performed with MOPAR parts designed fro Mr. [redacted]'s vehicle by a  Chrysler trained mechanic. The technician's time...

working on the vehicle is documented on the enclosed repair orders for repair order [redacted] and [redacted]. The third repair (repair order [redacted]) was performed by the shop foreman and was simply a reprogramming of the computer so no technician time was punched.The repairs performed were reviewed by the customer's service contract company before they issued payment for the repairs and they gave no indication of any concerns with the repairs that have been made.As of this time, the vehicle is back in or service department so we can continue to work on a fix for the customer's concern. I talked to Mrs. [redacted] today and she is aware of the current state of repairs. We will continue to work on her vehicle until we are able to find the cause of the problem and get it fixed. Our goal is to make sure Mrs. [redacted]'s vehicle is performing to the specifications to which it was designed and Mrs. [redacted] is happy with her vehicle.Please let me know if you have any questions.Sincerely,Kent G[redacted]General Manager

Yes this is for the unused portion of a extended warranty and the vehicle was purchased on 04/24/2015

Eastgate has since been in contact with Ms. [redacted]. The general manager, Reese M[redacted], has had conversation with Ms. [redacted] and apologized for the inconvenience. We are dealing with a parts back order and there was a communication issue. We have resolved most of this and are in the process of...

fixing the 2003 Jeep. Reese M[redacted] apologized for the lack of communication on Eastgate's part and we are making sure to keep Ms. [redacted] updated on the vehicle's return to her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution MIGHT be satisfactory to me. They have my Jeep again for another week , but they have provided a loaner vehicle while trying to resolve the issue. And communication has improved except I have not gotten an update since Fri, July 8.
Regards,
[redacted]

Eastgate is working with me, however, the problem is still not resolved. At this point they have had my vehicle for 2 weeks and we are still back to square one. They do not know why my vehicle is not working correctly. They are having the same issues with it that I am having. Mr. G[redacted] has finally gotten involved and he is working with me. Dealing with the service department got me no where and they were unresponsive. While I agree that he is working with me and I accept that response, my vehicle is still not properly repaired after 2 weeks.

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