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Fiberama Manufacturing

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Fiberama Manufacturing Reviews (19)

Our people did NOT break ms mangano s keyshe is rude and abusive to everyone she has dealt with at our firm.She told us about the key weeks after the job was ***e, did it take her weeks to figure out she could not lock her door? She has left insulting personal messages on my phone.I have been
doing this for a long time and realize that sometimes its easier doing something you are not responsible for as opposed to spending more time arguing.With that in mind we will be sending a mechanic to her home to change the key cylinder to her lock {she has already warned us that she will be cursing out whoever we send} I will forward you the information when it is completethank you *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
After everything that has transpired over the past five weeks revolving this issue—inappropriate and abusive behavior from both Don and his wife—I know better than to let him or any of his affiliates on my property.The only resolution I will accept at this point remains the same as initially presented. If the owner is not willing to provide me with payment equal to the value of his original quote ($189) to repair his initial improper installation, then I would like to close this dispute and have the entire interchange on public view. Thank you.  Sincerely,  [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

hi,this client was asked to e mail a photo of her concerns, so that we might contact the manufacturers of her products.these companies insist on photos that show the problem so that they know exactly what they need to do or supply.we have not received a legible photo yet,...

but we will act on it as soon as we get the legible photo. were sorry the customer thinks she's getting the run around but we can only work with what she supplies. At the moment we have one illegible photo of something but I can't tell what it is.please let them know they can send all future photos directly to [redacted].  I will contact whatever company I need to once I understand exactly what they need.  thanking you in advance for assisting in this matter.  [redacted]

hi, I responded to Revdex.com twice leaving messages to a [redacted] asking him to return my calls as I got his tape machine on both occasions.the client purchased an awning and wanted it to over hang his porch which would have been on his neighbors property.when we realized this we returned the deposit...

and mailed it to the address on the contract this was done in mid january.after getting the complaint from Revdex.com we called the client and found out she did NOT LIVE at the location were the awning was going and were we had sent her refund check.when we found this out we stopped the first check as we do not know were the check is presently and issued her a new check after she gave us the correct address she wanted it sent to. this matter was simply an address change that we were unaware of. this matter is settled.  thank you for your help in this manner. we will continue to strive to make all of our customers happy as usual .  don f[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business's reply I a complete lie. The issue was not the awning being in the neighbor's property, they had measured it themselves. they somehow  forgot the order  the awning.The check was never sent out to any address, I do receive my mail where I live and where they claimed to have sent the check.After 15 phone calls and wasting many hours and threatening legal action, I finally got the refund check.
 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

the final statement she said was she received her refund check. that was what she was looking for . it has been done.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 
Let me clear up some facts:1. The leaks started to appear a few months after the installation, in the spring of 2014. They were minor and I disregarded them.2. The leaks had gotten worse by summer 2015. In June 2015, I had 2 partitions installed by Fiberama and described the leaks to the workmen. They caulked that space (between the house wall and the awning) after completion of the additional work (installation of partitions). In addition, they fixed another problem, which they pointed out to me – the rainwater was accumulating in the awning space. They needed to drill a special hole to make the water flow down. 3. By summer 2016, the leaks started to appear again. Once again, they were minor.4. But by summer 2017, the problem, once again, escalated to major proportions.5. I contacted Fiberama 3 times over the 4-week period and was constantly told that the “service” department is very busy. In none of the conversations was I asked for my invoice date, nor was I told that this repair is going to cost me extra money. I finally got an appointment date for the service, on 06/**/17.6. 25 hrs before the scheduled appointment for fixing the initially poorly executed job, Robin (a wife of the owner) told me that this fix job is going to cost me $189. I explained to her that this was not a fair way to deal business – that their poorly done install needs to be corrected for free and if they intended to charge me then they should have informed me from the very beginning (during my 1st call). 7. Robin became enraged and started to scream at me. At this time, I informed her that I am not planning to pay them a penny more and don’t need their services anymore and that they don’t know how to treat their customers fairly and that I’m going to take further actions regarding their business (at this time I already knew that I had to file a complaint).8. A few seconds later, Don called me and continued to scream at me and accused me that I threatened his wife. I stated that, “I never threatened your wife but intend to make a complaint against your business”.  I would like to add some comments regarding Don’s response. I find his tone offensive and abusive. His remark “I AM NOT A STUPID [redacted]” falsely insinuates resentful behavior and implies abusive comments that I never made. I’m an immigrant (with an accent) and a proud [redacted] citizen. And lastly, he is not the one who should dictate to me how and where to donate my money. I care about several causes and donate my money to the organizations of my choice. I have worked for 25 years in public service and strongly value fairness (which his business lacks); compassion (which I demonstrate by making donations to others) and kindness (which this owner clearly lacks; from the tone of his response it is evident who is the “rude, nasty and insulting” one). At this time, I don’t need his services anymore. The resolution I would accept is either a check for $189 payable to me (that I can pay another company to fix the leak problem that is attributed to his company's shoddy install), or if he is refusing to pay, I ask that you keep this complaint on public view on his company's profile. Thank you.Sincerely,[redacted]

hello, in responce to [redacted] complaint. the client purchased her awnings in 2013. the awning was installed properly and sealed correctly.aside from the client being unbelievably RUDE she also changes the facts along the way. First when she called to tell us about the the leak in 2017  we did...

tell her she was outside her warrantee by 2 years as we give a 2 year service warrantee and she is calling us about this very specific problem in 2017, when it was purchased in 2013. Second, at the end of her complaint she claims it was leaking only a few months after the installation, why then did she only complain in 2017 instead of 2013. the answer is it wasn't leaking in 2013 as she NOW claims.It is not unusual for people to try to figure out a way of getting a free service when they can, and I don't blame them for trying but do it nicely .[redacted] neglected to tell you she also purchased 2 partition walls on 6/**/2015 two years after her awning was installed and the awning was NOT LEAKING then.and if it was  leaking why did she not mention it , while it was still under warrantee and we were at her house doing additional work..If it was leaking she would have told my salesman when she was ordering the partitions , and it would have been noted on the new invoice and taken care of on the spot .So there s proof that she is willing to lie to you and me to get a free service.please don't get me wrong when people have difficulty paying for a service and there past clients I will try to work out something to alleviate the cost weather it be time payments or a discount.With [redacted] she was so nasty and so insulting   that I had to wait a day before responding to this complaint as I did not want to be emotional when I responded [ a cool off period]. I try not to take things personal in business and am very successful at not taking it personal.I AM NOT A STUPID [redacted].  As rude as this person was to my wife and myself, she is still a client of mine she is no better or worse than any of my clients and she must pay for  work when she wants it as all people do.Thats only fair to all of my clients. Keeping this in mind I will offer her a discount to reseal her awning for $149.00 and if she accepts I do not want her money, I will donate the $149.00 to the [redacted] diabetes association and she can write the check out to them instead of to fiberama and give it to my men when we do the work and I WILL MAIL HER CHECK OUT TO THEM. This way she gets a tax write off and she s doing something nice for somebody else.   sincerely [redacted]

dear [redacted] I just received this complaint this morning april [redacted] our men were at your home on april [redacted] friday and took care of your service.I called you on the phone # you gave for daytime calls  and left a message as you did not answer.If you have any other concerns please call me at...

[redacted]  thanks don fiberama   P.S. if there is STILL an issue  that I am not aware of please call me  if I do not hear from you I will assume you are satisfied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have spoken to the customer on several occasions and have made arrangements to send the manager to his home with the glass on 12/**.  He has accepted this arrangement.    Once the glass is replaced, there should be no further issue.

Review: On 12/**/2014, Fiberama Mfg. Co.'s workers (2) installed two clear zorox side walls to my existing backyard full-width zorox awning. The workers came through my garage with long strips of metal tubing and a large, heavy round circular electric saw, into my backyard. They did not clean up the many shards of sawed metal from my backyard floor, put there as they were working & sawing. I picked most of them up, and saved the bits. I was concerned because I often walk barefoot in warmer weather. Most important, they also broke, in the keyhole, a key that I had left in my backyard storm oor that day, when they exited my backyard. The key was accidentally hit with their heavy equipment.The key bent off and the inserted part of the key remained in the keyhole--the top of the key was on the floor. I immediately phoned Fiberama that same day, but was told [redacted] (son) or [redacted] (father) [redacted] would phone me regarding this complaint. I've made numerous phone calls to Fiberama and [redacted]--Service Dept.--keeps telling me I must speak to [redacted] or [redacted]. It's now February *, 2015, and I still have not received a return call. [redacted] told me it's MY key cylinder, and they "don't deal with locksmiths." Their workers broke my key; I've been without a locked backyard door since 12/**/14, and management at Fiberama doesn't give a damn. Fiberama's customer service is worthless once they've got their money. Their workers are careless and should pick up after themselves. They've taken advantage of me because, I believe, I am a senior.[redacted] and [redacted], owners, live at [redacted]--info easily gotten on the internet.Desired Settlement: Fiberama must change the lock cylinder and give me keys to fit the cylinder. Their workers broke my key that was in the keyhole. And [redacted] should learn to return customers' phone calls. Shameless, I do believe.

Business

Response:

Our people did NOT break ms mangano s key. she is rude and abusive to everyone she has dealt with at our firm.She told us about the key 2 weeks after the job was [redacted]e, did it take her 2 weeks to figure out she could not lock her door? She has left insulting personal messages on my phone.I have been doing this for a long time and realize that sometimes its easier doing something you are not responsible for as opposed to spending more time arguing.With that in mind we will be sending a mechanic to her home to change the key cylinder to her lock {she has already warned us that she will be cursing out whoever we send} I will forward you the information when it is complete. thank you [redacted]

Review: An order was place & paid in full.On the receipt it clearly showed my request for the glass be tinted, upon delivery it was not what we order they proceeded to install the door anyway. I called and spoke to the owner son Vincent who assured me the problem would be tooken cared of by coming & pick up the glass to the door in which they will get it tinted. On 9/**/15 Sal the salesperson who originally took the order came to pick up the glass for the door,he said it will be ready by 9/**/15. I called back the office on 9/**/15 spoke to vincet again who once again will inquire about the situation, he then called back that day & stated sal took it to a Jewish company & they are closed will call them on 9/**/15 to inquire about the status of the glass. I called their office on 9/**/15, they placed me on hold & pushed me to a voice mail left a message no response. Called again on 9/**/15 spoke to Robin who stated she's just the secretary & don't know what's going on, I the told her I need to speak to a manager or the owner she then transferred me to a voice mail again which belong to John I assume that's the owner. I left a detailed message in regards to the problem & told him I will peruse legal actions if necessary. I also informed Robin & John that the door which has been installed is not working. You can not get in or out of the house. The door is jam shut, & requested for the installer come back to fix the problem. Nothing has occurred at all. I'm looking to resolve this problem as soon as possible. Cold air is coming into the house due to no glass on the door & you can not open the door to get out the house. Feel free to contact me at ###-###-####Desired Settlement: I need my glass for my door in which I paid for, it's been 2 weeks & no one has an answer for me & I need the door to be fixed correctly

Business

Response:

[redacted] contract does not have any mention of tinted glass on his contract as we do not offer tinted glass as an option on our security doors.Our salesman sal after hearing about [redacted] misunderstanding of the situation took it upon himself to pick up the glass and brought it to an after market company that does car window tinting and paid for the tint out of his own pocket as he admired and respected [redacted] as a person. I personally spoke to [redacted] today and we are adjusting his lock this saturday 10/**As of todays date 10/[redacted] has in fact picked up the now tinted glass.all that needs to be done is to adjust the lock. in the 2 weeks since the door has been installed the average temperature has been in the 70s.the complaint stated that since the glass has been off the door [while waiting for the tint]cold air has been getting in the house, at 70 degrees this does not make sense.at any rate this issue has been addressed and as of saturday completed to the clients satisfaction. thank you for the assistance your firm provides .

Review: I signed a contract to have Fiberama installs an awning at my property in Queens, NY. The contract said I will have the item installed with 5-6 weeks. 10 weeks later still no delivery, they told me it would take them another 8 weeks to deliver. They offered to refund my money, but for the past few weeks they keep telling me "check is in the mail" and no refund.

I paid them $800 as a deposit and I want my money back.Desired Settlement: To get my deposit back.

Business

Response:

hi, I responded to Revdex.com twice leaving messages to a [redacted] asking him to return my calls as I got his tape machine on both occasions.the client purchased an awning and wanted it to over hang his porch which would have been on his neighbors property.when we realized this we returned the deposit and mailed it to the address on the contract this was done in mid january.after getting the complaint from Revdex.com we called the client and found out she did NOT LIVE at the location were the awning was going and were we had sent her refund check.when we found this out we stopped the first check as we do not know were the check is presently and issued her a new check after she gave us the correct address she wanted it sent to. this matter was simply an address change that we were unaware of. this matter is settled. thank you for your help in this manner. we will continue to strive to make all of our customers happy as usual . don f[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business's reply I a complete lie. The issue was not the awning being in the neighbor's property, they had measured it themselves. they somehow forgot the order the awning.The check was never sent out to any address, I do receive my mail where I live and where they claimed to have sent the check.After 15 phone calls and wasting many hours and threatening legal action, I finally got the refund check.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

the final statement she said was she received her refund check. that was what she was looking for . it has been done.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Purchased a window awning on 7/**/14. Installed on time w/no problems. In early March I noticed there was a problem. The gold strips were getting loose and needed repair/replacement.

I called and spoke to [redacted] he said call back the next day when his wife would be in the showroom. I called back and explained the problem. She asked if I had a bill since they can't find theirs. I informed I did have a paid bill. We arranged to have an inspection on March **,2015 between 1-4 p.m. I stayed home and no one arrived. I called the next day and they said they sent the man to the wrong address. We rescheduled for March **,2015. I received a call at 12 noon saying they could not contact their repairman. I again reschedule for April *,2015. No one came and no call. It seems that they are just placating me. I would like a refund so that another installer can repair the damage.Desired Settlement: A refund in total of purchase price of $1700.

Business

Response:

dear [redacted] I just received this complaint this morning april [redacted] our men were at your home on april [redacted] friday and took care of your service.I called you on the phone # you gave for daytime calls and left a message as you did not answer.If you have any other concerns please call me at [redacted] thanks don fiberama P.S. if there is STILL an issue that I am not aware of please call me if I do not hear from you I will assume you are satisfied.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

This is probably the worst company I have ever dealt with. The workers are incompetent and lazy. I have been trying to get the glass portion of my door fixed for over a month now because these people can't keep appointments they make. Robin is horrible so is the other woman that answers the phone when she isn't there. The products are cheap! This is the second time this has happened! They cannot install anything properly and when you call to complain nothing gets resolved!!! It is a bunch of [redacted] leading one another!!! Never again will I use this company for anything!!!!!

Review: Fiberama replaced all of the windows in my house. One of the basement windows that they replaced broke due a stress fracture from poor workmanship/installation. I called a month ago and my window has still not been replaced. They told me they have no installers available and that I would have to wait at least another month. I cannot go 2 months with a broken window in the middle of winter, as it is a health, safety, and security concern. The business has acknowledged their duty to replace the window under warranty, but keeps giving me the run around.Desired Settlement: I want them to come and replace my broken window.

Business

Response:

We have spoken to the customer on several occasions and have made arrangements to send the manager to his home with the glass on 12/**. He has accepted this arrangement. Once the glass is replaced, there should be no further issue.

Review: We purchased new windows from Fiberama in early May. The initial installation job was very poor. The same person returned the following week and did even more damage rather than repairing the problem. Two weeks later, [redacted], the repair an [redacted], came in and assessed the problem, took photos, and said that he would send a different person to complete repairs. This was the last week of May. Our understanding is that [redacted] had a family emergency and was unable to file his report assessing the damages and assigning a repair man. Finally when [redacted] returned, a week later on June **, we found out that our appointment for repairs will not be until June **. This is over a month after the initial installation. The main issue is that it’s impossible to get an answer from customer service or to have anyone call back. We were told things such as “I don’t know who to send you without [redacted]’s report.” Then today, June **, I was told that there are actually only 2 men (?) who do this job, the incompetent one that came the first two times, and another one who was injured and that’s why it will take two weeks to schedule a repair appointment. This makes no sense because if that were the case, then why wouldn’t the company know who to send without [redacted]’s report? If there are only 2 men who handle installations/repairs? Customer service is rude, yells a lot, hangs up the phone, and puts customer on hold “just because I don’t know what else to do.” Management does not get involved. Lies all around> We were threatened that if we reported the poor worksmanship and customer service to Revdex.com and Consumer Protection we won’t have our windows repaired. It is hot, it is humid, we are on the top floor of a six story building and we cannot install our AC. No one once apologized. We paid cash and cannot put a stop payment.Desired Settlement: We would like for an apology, and some form of compensation for the poor uality of service and for the lack of repairs. It is also illegal to threaten us that the company will not complete repairs if we file a complaint form.

Business

Response:

Dear sirs, I am very aware of this client as she has verbally abused every secretary we have.As promised our crew went to the home on june [redacted].we addressed all of her concerns except the touch up paint that was out of stock. we spoke to her today after we got the touch up paint we are scheduled to do the final touch up on 7/*. As a point of fact the installer that this client complained about has installed 3 other installationS at this location all to the satisfactory of the clients, it was with there recommendations that we got OTHER jobs.Some people go to extremes this particular person literally called my office 42 time [yes you read that right] 42 times all in one day.We do care about ALL of our clients some are just harder to please than others. Thank you for all your help Revdex.com after you got involved the phone calls from her stopped.

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Description: WINDOWS, HOME IMPROVEMENTS

Address: 2200 McDonald Avenue, Brooklyn, New York, United States, 11223-3926

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