Initial Business Response / [redacted] (1000, 5, 2015/08/05) */ I apologize for the delay in respondingAll of our customers are important to us as is our reputationMy boss is out of town and will return next week to dictate a response to this matter-Office Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) It seems that there is no response to any of the issuesWe have also noticed that only one side of the pool at Mastic appliedWe also had our contractor come by with a contractor who does pool decksHe said that pool decks will crack and they are usually not deep cracksWe should evaluate in the cracks in about six months time to see if they have gone deeperWe are about months into the project at this timeWe should have been advised at the time when selling the product (Kool Deck) That this could occurWe were just told that the deck would be cooler to walk onI have been in the Medical professional all of my lifeIf we just told the patients the good things that would happen and not the side effects we would be libel for malpractice and out of business in no time Final Business Response / [redacted] (1000, 11, 2015/12/17) */ Received business response via email on 12/17/15: Here is the update on the [redacted] 's in Martinez [redacted] went back two or three weeks ago and removed and replaced two of the cracked panelsHe also re-did the mastic around the swimming poolAs far as he knows they were happy when he left [redacted] Final Consumer Response / [redacted] (2000, 13, 2015/12/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) We are happy with the final resultHowever nothing was done about the complaint that was made to the Revdex.com until I contacted the State Licensing Board about the lack of the issue being resolved
Initial Business Response / [redacted] (1000, 5, 2015/08/05) */ I apologize for the delay in respondingAll of our customers are important to us as is our reputationMy boss is out of town and will return next week to dictate a response to this matter-Office Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) It seems that there is no response to any of the issuesWe have also noticed that only one side of the pool at Mastic appliedWe also had our contractor come by with a contractor who does pool decksHe said that pool decks will crack and they are usually not deep cracksWe should evaluate in the cracks in about six months time to see if they have gone deeperWe are about months into the project at this timeWe should have been advised at the time when selling the product (Kool Deck) That this could occurWe were just told that the deck would be cooler to walk onI have been in the Medical professional all of my lifeIf we just told the patients the good things that would happen and not the side effects we would be libel for malpractice and out of business in no time Final Business Response / [redacted] (1000, 11, 2015/12/17) */ Received business response via email on 12/17/15: Here is the update on the [redacted] 's in Martinez [redacted] went back two or three weeks ago and removed and replaced two of the cracked panelsHe also re-did the mastic around the swimming poolAs far as he knows they were happy when he left [redacted] Final Consumer Response / [redacted] (2000, 13, 2015/12/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) We are happy with the final resultHowever nothing was done about the complaint that was made to the Revdex.com until I contacted the State Licensing Board about the lack of the issue being resolved