Fibersphere Communications

I would give Minus 5 stars if I could. Fibersphere internet went offline, and I called first thing in morning. There is no way for the rep to actually schedule a service call! I am told "someone" will call me in next "24 to 48 hours" to maybe schedule service. Ludicrous. There is no supervisor to talk to, either. Nobody calls that day or next day. I call again and demand to speak to supervisor. Again, I am told there is no such person to speak to. The rep will do me a favor and place a priority request, and "supervisor" will call me within the next hour. No one calls and now it's next day without a call. It's been 3 days without any internet service, and I still have no idea when someone will call in order to schedule a service call, which will be how long from now??!!!
It seems like Fibersphere gets contracts with HOA's, and this is why I am stuck with them just like most people on Yelp. AVOID Fibersphere at ALL costs if possible.

Awful service. Stops working at least twice a week for hours or days with no support. The response from the company in December saying issues were resolved is a flat out lie as service has been as bad as ever and has been down all day today.

Fibersphere provides internet to our entire HOA. For weeks, we've been experiencing a nearly full internet outage during peak times (speeds drop to 1mb/s). It's allegedly been their "top priority", but I can only assume that means they don't give a damn about any of their customers.
I’d like the owners of Fibersphere to have their own internet reduced to 1mb/s every night from 6-10pm indefinitely so they can fully understand the impact this is having to thousands of their customers. I guarantee it wouldn't have taken weeks to resolve.
At this point, I feel like this company is either complacent or incompetent. For the thousands of homes affected, it shouldn’t take weeks to investigate and resolve this serious issue with our internet service.
It shouldn’t take weeks to ship routers to and from Oregon for programming. When something fails to be fixed the first time, you don’t take a lackadaisical approach to resolving it the second time around. You pay whatever tech is capable of resolving the issue overtime, fly them onsite and no one sleeps until the issue is resolved.
Saying that you’re waiting for a new router to be shipped to and from Oregon for reprogramming is absolutely absurd. I’m fed up, and I’m sure I’m not the only one.
If you look at Fibersphere's Facebook page reviews, you’ll see complaints posted over a year ago for similar problems that still aren’t resolved.
The speeds Fibersphere offers when it works is a great improvement over what we had previously, but they don’t seem to have planned ahead to handle the additional resulting traffic.
To any other communities considering Fibersphere for your internet needs, I would strongly suggest you look elsewhere.

I consistently receive terrible internet service from this business. It seems that every time I have tested my internet speed (which has been nearly nightly in the past week) I have not seen a download speed over 2 Mbps. Our community was promised 100 Mbps down/up. I placed a call on Sunday, November 10, 2019 and was told to reset my internet (even though I informed the representative I had done so three times prior to calling their tech support line) and the representative agreed that after resetting the fourth time that something must be wrong and they would have to look further into the issue. I was told that the engineering team (who does not work on the weekends) would call me on Monday, November 11, 2019 to further research the issue. It is now Saturday, November 23, 2019 and still no call. I called tech support again tonight and was on hold for 10 minutes only to have my call answered, my information taken down, and assured that I will receive a call back when they have a representative available. It is unacceptable to have a multi-million dollar contract with the promise of 100 Mbps upload/download speeds and consistently deliver sub 2 Mbps speeds.

I have a gigabit internet service through Fibersphere yet I my internet is unusable every single day between 6pm and 10pm every single day. This is unacceptable. I called them plenty of times and I always get someone on the phone claiming that they’re only an answering service and that they’ll have someone call me back. NO one ever does! This has been really frustrating and the Revdex.com is my final resort. I am obligated to use Fibersphere since they are our internet provider through our HOA but this must be resolved cause they are basically holding our community hostage at this point!

I was owed a refund for $65 from Fibersphere in May 2019. They said they would mail a check to me. The reason they owed me a refund is because they double-charged me for internet service. I cancelled service and moved out of Portland, OR in May, and expected a check. I have not received it, despite multiple calls (8 calls so far) to them. Each time they tell me they will talk to the billing department and call me back with an update (which they do not do). On two of the calls, they claimed a check was in the mail, but I did not receive anything. On followup calls, they claimed no check had been mailed to me.

Contracted by home owners association to provide internet service. Turned off internet to the community to upgrade service and replace modems. Scheduled appointments a month ahead of time. Scheduled for 4-8pm on Friday July 27, has to be home entire time, no service provided with no phone call explanation. Called customer service and said they would be out in the morning session on July 28. No service completed and again no phone call. Called customer service again and said they would check into it. Business called me and said they will be there within 30 minutes at 6 pm. Called them at 8:30pm to see what was going on, customer service said they don’t know anything about there service tech schedule even though they called me from customer service. Said to go to service center at club house, drove there and nobody was around. Called back and they said they don’t know we’ll make a note. Still no one has called during this entire process. Wasted a day and a half waiting for SCHEDULED appointments and zero effort on there part. Also service is suspended to the entire community for the last two days. Entire neighborhood is in the same situation with no contact from the company!

Their technical support technician was supposed to arrive between 2-4pm. It is now 7:20pm no one in the call center can give me any information on where the technician is or if he/she is even coming. I have been waiting for over 5 hours. Their service sucks.