Fibromyalgia-Arthritis Centers of America

I am in receipt of the letter the customer sent you Most in this letter is not true I have talked to the customer a number of times She first enrolled in the program, then she canceled, then she agreed to proceed, then she canceled again This took about days I informed her that a credit would be submitted as soon as the funds hit our bank Once the credit card co has agreed to except the charges, it takes about days to hit our bank I can not refund monies I have not received This young lady has called and woke me up at 11:PM and 4:Am Arizona time The legal and binding contract that the customer signed when we first met states, please allow days for all refunds It has only been one week since she finally canceled her agreement with us I even offered her a money back guarantee to ease her mind, now she holds that against me I believe in some cases there are people that really don`t want help She appears to be one I will make sure her refund is completed before the agreed days elapses[redacted] P/CEOFibromyalgia Arthritis Centers of America

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To Whom it May Concern;As previously stated, we have stood by our legally signed agreement with the patient, to the letter.We feel very bad that the patient did not get adequate reliefWe are the only medical company that even offer's a guarantee.As for the patients statement that there was a promise our program was cure for fibromyalgia, we have never alluded to that factOur statement to the public in years has been, We feel we have a solution to your problem.Also, the patient's statement as to the total amount of damages is wrongThe was not charged $7,She was charged $6,Due to the signed contract and the guarantee, the patient was refunded $3,per her guarantee.We do not feel we owe the patient anymore monies.We have attached the following:ContractLetter of RefundCopy of when refund was made.Sincerely,Michael C***President/CEO

To many people like to post the negative about services and no one like to post the good I just wanted to let other Consumers know that The Fibromyalgia Centers have a great customers service and returned my call and answered my email within business day JMP K [redacted] , WI

It is our policy, that if a client is not satisfied and feels they deserve a refund they must contact us and request the refund Mr [redacted] has not contacted our company requesting a refund sense he restarted the program After reading the complaint sent to your office, our staff has tried repeatedly to contact Mr [redacted] with no results We have left numerous messages on his answering machine Every company has certain policies in place to insure a smooth operation When a client requests a refund of any amount it is submitted to the finance committee to make sure the request is valid The committee then makes thier recommendations to the CFO and action is taken If we can not talk to the client or they refuse to return our calls, it is out of our hands We will continue to try to reach out to Mr [redacted] [redacted] President/CEO

In regard to the recent complaint I do apologize for the tardiness of the refund that I do agree is due This was an over site on the part of our accounting department The refund is being processed as we speak

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedHowever I would like it to go on record that I have phone records to show exactly when I called [redacted] , and my cancelling occurred via phone calls within hours of initially signing the paperworkNOT daysAnd that [redacted] was in Wisconsin when I called himAccording to him he was in Fond du Lac for another seminar, so phone calls were made in CST, not Arizona timeI think in the future his company should reconsider their business practice of filing paperwork immediately if they tell people they have days to change their mindsIt makes things stressful and creates unnecessary anxietyAs long as my money gets fully refunded within the days I will be satisfied Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The original complaint I made is absolutely true and correct, My wife and I both contacted [redacted] and confronted him about the refund, he stated we needed to go another weeks and if no results we would get a refundAt the end of that period of time, [redacted] their contact person to me stated she agreed that the procedure was not working for me and said she would pass on her report to her supervisorThe Doctor I was told to go see also said she didn't think the system would not work for me and she would send her report to [redacted] .Either they do not have any type of "chain of command" or they don't communicate with each other but I made three attempts to get a refund.Someone did call me from their office and stated they were going to refund to my credit card, but not till the 27th or 28th of AprilI think this is a very strange way to deal with an immediate problem and I am going to hold the complaint OPEN til I get confirmation that the amount has been returned to my credit card and stays there.Regards, [redacted]

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom it May Concern;We have stood by our legally signed agreement with the patient, to the letter.We feel very bad that the patient did not get adequate reliefWe are the only medical company that offer's a guarantee.As for the patients statement, we have never alluded to the fact that is was a
cureOur statement to the public in years has been, We feel we have a solution to your problem.We have attached the patients signed guarantee and documentation of her refund per the signed guarantee.Thank you,Kathryn S*VP of Operations

To Whom it May Concern;
As previously stated, we have stood by our legally signed agreement with the patient, to the letterWe feel very bad that the patient did not get adequate reliefWe are the only medical company that even offer's a guaranteeAs for the patients statement that there was a promise our program was cure for fibromyalgia, we have never alluded to that factOur statement to the public in years has been, We feel we have a solution to your problemAlso, the patient's statement as to the total amount of damages is wrongThe was not charged $7,She was charged $6,Due to the signed contract and the guarantee, the patient was refunded $3,per her guaranteeWe do not feel we owe the patient anymore moniesWe have attached the following:
Contract
Letter of Refund
Copy of when refund was madeSincerely,
Michael C***
President/CEO

In reference to Mrs. [redacted]'s complaint.  We have in fact refunded her monies electronically as we promised.  Our company has no control over the bank and the length of time it it takes the bank to post to her account.  Mrs [redacted] is being totally unreasonable and to tell you she...

thinks we have committed fraud is ludicrous and irresponsible.  We have conducted ourselves entirely within the letter of our agreement with this young lady and have never billed [redacted] for anything.

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom it May Concern;As previously stated, we have stood by our legally signed agreement with the patient, to the letter.We feel very bad that the patient did not get adequate relief. We are the only medical company that even offer's a guarantee.As for the patients statement that there was a promise our program was cure for fibromyalgia, we have never alluded to that fact. Our statement to the public in 14 years has been, We feel we have a solution to your problem.Also, the patient's statement as to the total amount of damages is wrong. The was not charged $7,494. She was charged $6,494. Due to the signed contract and the guarantee, the patient was refunded $3,247.50 per her guarantee.We do not feel we owe the patient anymore monies.We have attached the following:ContractLetter of RefundCopy of when refund was made.Sincerely,Michael C[redacted]President/CEO

It is our policy, that if a client is not satisfied and feels they deserve a refund they must contact us and request the refund.  Mr [redacted] has not contacted our company requesting a refund sense he restarted the program.  After reading the complaint sent to your office, our staff has...

tried repeatedly to contact Mr. [redacted] with no results.  We have left numerous messages on his answering machine.  Every company has certain policies in place to insure a smooth operation.  When a client requests a refund of any amount it is submitted to the finance committee to make sure the request is valid.  The committee then makes thier recommendations to the CFO and action is taken.  If we can not talk to the client or they refuse to return our calls, it is out of our hands.  We will continue to try to reach out to Mr. [redacted].[redacted]President/CEO

I am in receipt of the letter the customer sent you.  Most in this letter is not true.  I have talked to the customer a number of times.  She first enrolled in the program, then she canceled, then she agreed to proceed, then she canceled again.  This took about 5 days.  I...

informed her that a credit would be submitted as soon as the funds hit our bank.  Once the credit card co has agreed to except the charges, it takes about 5 days to hit our bank.  I can not refund monies I have not received.  This young lady has called and woke me up at 11:00 PM and 4:30 Am Arizona time.  The legal and binding contract that the customer signed when we first met states,  please allow 30 days for all refunds.  It has only been one week since she finally canceled her agreement with us.  I even offered her a money back guarantee to ease her mind, now she holds that against me.  I believe in some cases there are people that really don`t want help.  She appears to be one.  I will make sure her refund is completed before the agreed 30 days elapses.[redacted]P/CEOFibromyalgia Arthritis Centers of America

To many people like to post the negative about services and no one like to post the good.
I just wanted to let other Consumers know that The Fibromyalgia Centers have a great customers service and returned my call and answered my email within 1 business day.
JMP K[redacted] , WI

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. However I would like it to go on record that I have phone records to show exactly when I called [redacted], and my cancelling occurred via 3 phone calls within 18 hours of initially signing the paperwork. NOT 5 days. And that [redacted] was in Wisconsin when I called him. According to him he was in Fond du Lac for another seminar, so phone calls were made in CST, not Arizona time. I think in the future his company should reconsider their business practice of filing paperwork immediately if they tell people they have 3 days to change their minds. It makes things stressful and creates unnecessary anxiety. As long as my money gets fully refunded within the 30 days I will be satisfied. 
Regards,[redacted]

To Whom it May Concern;
We have stood by our legally signed agreement with the patient, to the letter.
We feel very bad that the patient did not get adequate relief. We are the only medical company that offer's a guarantee.
As for the patients statement, we have never alluded to...

the fact that is was a cure. Our statement to the public in 14 years has been, We feel we have a solution to your problem.We have attached the patients signed guarantee and documentation of her refund per the signed guarantee.
Thank you,
Kathryn S[redacted]
VP of Operations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The original complaint I made is absolutely true and correct, My wife and I both contacted [redacted] and confronted him about the refund, he stated we needed to go another 3 weeks and if no results we would get a refund. At the end of that period of time, [redacted] their contact person to me stated she agreed that the procedure was not working for me and said she would pass on her report to her supervisor. The Doctor I was told to go see also said she didn't think the system would not work for me and she would send her report to [redacted].Either they do not have any type of "chain of command" or they don't communicate with each other but I made three attempts to get a refund.Someone did call me from their office and stated they were going to refund to my credit card, but not till the 27th or 28th of April. I think this is a very strange way to deal with an immediate problem and I am going to hold the complaint OPEN til I get confirmation that the amount has been returned to my credit card and stays there.Regards,[redacted]