This company attempted to deliver furniture to me on 1/7/One item, a couch was stained, missing cushions, and lacked the proper hardware so the couch could.not be properly assembledThe second piece is a buffet that was damaged and the incorrect colorI refused deliveryThe individuals delivering the furniture were upset and called their manager who told me they could not bring the items back, but they would pick them up.and deliver repreplacements within two weeksThis was never conveyed to the company who sold me the furniture and over the past months I have spent no fewer than hours a week trying to resolve the situation with this company and the furniture company (*** ***)Fidelitone has been horrible to work withA different person calls me each day (sometimes twice a day) but never has the information correctThey have attempted to pick up a chair (never received a chair), have told me they have no record of the items that were delivered and so onI resorted t
Greetings,Thank you for bringing this concern to our attention. Oh behalf of FIDELITONE, I would like to formally respond to this complaint. This customer recpiecesThe sofa was missing a cushion and was the incorrect color (client was *** ***)The customer kept that piece as a
“loaner” and we requested a replacement from *** ***. Customer ended up telling *** *** she did not want that sofa replaced and placed a new order with Pottery Barn (a sister company of *** ***) for a new sofa.The new sofa from Pottery Barn arrived to our facility and the delivery was then scheduled for 03.24.18. It was announced that Washington DC was closing multiple roads for the March for Life on I have attached a breakdown of the closings and the link to the news article about it is http://www.wusa9.com/article/news/community/march-for-our-lives/road-closures-fo...⇄ We attempted to reach the customer multiple times with no successOn the customer was very irate and demanded that we stop calling herOrder was notated and notification sent to *** ***.The customer eventually called in and asked to schedule delivery, also stated that she needed the *** *** sofa picked up (that was part of the original delivery)*** *** had not provided us with the return authorization information so we did not have a ticket in the system, but did note the order so that the drivers would know to pick the item up when delivering*** *** did get the RA information to us the day prior to delivery, 04.09.10. The customer was demanding compensation for emotional distress. FIDELITONE followed our standard procedures and escalated the issue to *** ***, our client. *** *** decided to refund the customer and continued to work with their customer to resolve the situationFIDELITONE was not at fault for any of the confusion on the cutomer's behalf and when a customer is unhappy, we try to help them but ultimately we will escalate the issue to our client as that is what they ask us to do. I trust this brings a satisfactory resolution to this issue and ask that the complaint be closed accordingly. If I can provide any other assistance, please feel free to reach out
This company attempted to deliver furniture to me on 1/7/One item, a couch was stained, missing cushions, and lacked the proper hardware so the couch could.not be properly assembledThe second piece is a buffet that was damaged and the incorrect colorI refused deliveryThe individuals delivering the furniture were upset and called their manager who told me they could not bring the items back, but they would pick them up.and deliver repreplacements within two weeksThis was never conveyed to the company who sold me the furniture and over the past months I have spent no fewer than hours a week trying to resolve the situation with this company and the furniture company (*** ***)Fidelitone has been horrible to work withA different person calls me each day (sometimes twice a day) but never has the information correctThey have attempted to pick up a chair (never received a chair), have told me they have no record of the items that were delivered and so onI resorted t
Greetings,Thank you for bringing this concern to our attention. Oh behalf of FIDELITONE, I would like to formally respond to this complaint. This customer recpiecesThe sofa was missing a cushion and was the incorrect color (client was *** ***)The customer kept that piece as a
“loaner” and we requested a replacement from *** ***. Customer ended up telling *** *** she did not want that sofa replaced and placed a new order with Pottery Barn (a sister company of *** ***) for a new sofa.The new sofa from Pottery Barn arrived to our facility and the delivery was then scheduled for 03.24.18. It was announced that Washington DC was closing multiple roads for the March for Life on I have attached a breakdown of the closings and the link to the news article about it is http://www.wusa9.com/article/news/community/march-for-our-lives/road-closures-fo...⇄ We attempted to reach the customer multiple times with no successOn the customer was very irate and demanded that we stop calling herOrder was notated and notification sent to *** ***.The customer eventually called in and asked to schedule delivery, also stated that she needed the *** *** sofa picked up (that was part of the original delivery)*** *** had not provided us with the return authorization information so we did not have a ticket in the system, but did note the order so that the drivers would know to pick the item up when delivering*** *** did get the RA information to us the day prior to delivery, 04.09.10. The customer was demanding compensation for emotional distress. FIDELITONE followed our standard procedures and escalated the issue to *** ***, our client. *** *** decided to refund the customer and continued to work with their customer to resolve the situationFIDELITONE was not at fault for any of the confusion on the cutomer's behalf and when a customer is unhappy, we try to help them but ultimately we will escalate the issue to our client as that is what they ask us to do. I trust this brings a satisfactory resolution to this issue and ask that the complaint be closed accordingly. If I can provide any other assistance, please feel free to reach out