Fidelity Alliance Marketing Group, L.L.C

Vehicle Service Contract Refund checks are processed on the 15th of every month We received the Vehicle Service Contract refund information (not the funds) from the VSC Administrator on September 20th, as a result of the customer's refund application Therefore, the information provided to the consumer on Friday September 23rd (same day of Revdex.com complaint?), regarding the October 15th date is correct We receive a monthly statement and funds for these transactions We use the statement to process the refund checks on the 15th and reconcile our records This is our "concrete process" The information we provided to the consumer on Friday September 23rd (same day of Revdex.com complaint?) regarding the amount was not accurate The correct refund amount is $ We apologize for Nick's error and his apparent lack of follow-up The consumer's experience with us in that regard does not meet our standards In the interest of customer satisfaction which is very important to us with all of our customers, in this case we will deviate from our process and make out the check today September 26, The check will be given to the United States Postal Service ( [redacted] NY Location) on September 27, We apologize for the inconvenience

To Whom It May Concern:It is with regret that this case was opened and thus requires our response as it indicates a dissatisfied customer and a situation that benefits no one.Mr [redacted] III's claim is somewhat correct Due to a data-input error when the vehicle service contract was purchased the term of the agreement was not printed on the agreement However, whenever there is an error such as this the [redacted] ( [redacted] ***, Inc.) sends a letter to the customer informing them of missing information and their ability to have any questions or concerns addressed within days of the date of the letter I have attached a copy of the letter which was sent to Mr [redacted] in December shortly after his vehicle and [redacted] purchase The letter was not returned to [redacted] ***, Incas undelivered The letter clearly states the [redacted] terms as well as Mr [redacted] 's opportunity to contact Heinrich Chevrolet or [redacted] ***, Incwith any concerns.We are unable to provide the desired settlement as the vehicle service contract has expired