Fidelity Communications Co

Fidelity Communications requires a telephone line for subscription to DSL Internet service. The phone requirement goes for all DSL subscribers, residential or commercial. The charges are accurate and in accordance with our regulatory authorities. The customer is not being discriminated against...

or charged unfairly and no refund is in order.

Final Consumer Response /* (2000, 8, 2015/12/08) */

We appreciate being made aware of the customer's issues. Contact has been made with the customer and any payment disputes have been resolved. Customer is being reconnected today and we will monitor service closely to address any service problems. We will diligently work with the customer to make...

sure any further issues are addressed promptly and satisfactorily.

We have worked diligently to address the customer's issues. We have re-spliced and bonded the cabling going to the customer's home and done extensive testing. All readings are good and services are working properly. We have communicated this with the customer and we will continue to monitor his...

service, both at the installation & repair and NOC levels. We believe we've done everything we can to assure good quality service.

A VM was left for Ms. [redacted]. Her account, while past due, was disconnected due to a computer error. The promotion package she was in has been reset as has free Wifi for 6 months from 7-03-2017. We are investigating why a truck roll was initiated when in this situation it's supposed to...

generate a "soft disconnect".  [redacted]Assistant General ManagerMobile:  [redacted]Toll-Free: [redacted]Email: [redacted]@FidelityCommunications.com