Fidelity Fleet & Finance LLC

Mr [redacted] complaint alleges that his “days or miles warranty” should cover costs for replacement of spark plugs Please note that the warranty noted above was provided at no cost to Mr [redacted] and is a Limited Powertrain Warranty I have attached a copy to this response for clarification purposes, as such repair for spark plugs is not a covered item That said, we would entertain providing some “refund” to Mr [redacted] in order to provide a “Goodwill” gesture to resolve this matter We ask that Mr [redacted] provide us a copy of the repair invoice and we will then determine our Goodwill gesture If you have any questions or need additional information, do not hesitate to contact me

Complaint: [redacted] I am rejecting this response because: received check ty still not right that they did not have to keep there word but just stuck with itSincerely, [redacted]

[redacted] Fidelity Fleet and Finance, to introduce our Dealership to the surrounding area and to provide mail recipients with a chance to win a prize, had a marketing/mail piece delivered to select households No purchase or Donation was required to obtain a prize No Test Drive Required Nothing whatsoever was required, except to provide Identification to match the Name of the Prize Winner with the proper required Identification The mail piece listed directions on how and where to claim their prize The mail piece listed for possible prizes The mail recipient matched their prize number to the claim board posted at the Dealership to determine the prize won Each and every mail recipient that claimed their prize received one of the four prizes Please note that we mailed 60,pieces and [redacted] is the only individual that has voiced a complaint We strive to provide quality vehicles and repair services at affordable prices to our customers We value our relationship with our customers and potential customers Our goal is percent satisfaction That said, in reading the complaint prepared by [redacted] it appears we did not meet such expectations and thus, we did not meet our goals We apologize for any confusion regarding this mail piece as the goal was to introduce our Dealership and make friends not to upset anyone We appreciate [redacted] ***’s feedback We would be happy to provide [redacted] with a free Oil Change, Tire Rotation and Multi Point Vehicle Inspection free of charge [redacted] simply needs to provide as a date and time that works and we will provide such service free of charge

Fidelity Fleet and Finance LLC Response: Mr [redacted] - [redacted] notes the following: “This auto dealer advertised a wrong price on a jeep Sahara, the price advertised was $which is less than the price they give on their dealerThe price advertised online and the price at the dealer had a difference of $12749” Please note that Mr [redacted] called the Dealership inquiring as to the price of Jeep Wrangler, as he stated the price was much less than other similar vehicles he was considering, as was informed by our Sales Associate that the price of $15,was an error (the vehicle has a [redacted] of $27,-See Attachment) The pricing error was unfortunate as Fidelity was working with the website company to correct the error prior to the phone call from Mr [redacted] Furthermore, Our Sales Associate, due to having difficulty communicating with MrFernand, asked one of his associates to contact Mr [redacted] to ensure that Mr [redacted] fully understood the Jeep Wrangler would not be sold for $15, MrIsidro tried to contact Mr [redacted] but was unable to reach him, and as such was unable to stop him from traveling to the Dealership We express our apologies to Mr [redacted] as we strive to provide our customers with quality customer service and quality vehicles, and in this case, we were unable to provide such service That said, we would entertain providing a “Goodwill” gesture to resolve this matterSimply as a matter of Goodwill our Company will provide a check in the amount of $to Mr [redacted] as a reimbursement for his travel expensesIf you have any questions or need additional information, do not hesitate to contact me

Dear Revdex.com,Regarding my complaint against fidelity Fleet & Finance, complaint # [redacted] , has been resolved....I asked them to pay a 1/of the cost of my breaks, and they have decided to pay the full amount It turned out that the calibers on my breaks malfunctioned , and wore them down prematurelyTherefore, they were not at fault.If their was ever a time I would need another car, I would feel comfortable buying another car from them....Sincerely [redacted]

I have attached the correspondence (printed from your system) regarding [redacted] (ID [redacted] ). I responded on 8/23/16 regarding this matter and provided, which I believe, is a reasonable resolution offer. I do not consider this matter “Not Responded” as I have responded twice and this will be the third response J. I have offered the following: Fidelity Fleet and Finance LLC Response (August 22, 2016): The Customer’s rejection response does not provide new facts nor does it reverse all the prior repairs/goodwill we provided. Fidelity spent nearly $1,000 on behalf of this Customer. We once again will provide our original Goodwill Gesture: $250 to the Customer to resolve this matter or We will be happy to repair the Vehicle at our Cost. Customer to obtain a quote from another Repair Facility and we will repair the Vehicle at our Dealership and charge the Customer our net costs for such labor and parts. This offer would save the Customer money associated with any repair as most repair facilities mark-up the labor and parts. It appears that [redacted] has rejected, via requiring additional items in excess of my offer, our offer to resolve this matter. I once again submit this offer. Ms. [redacted] can accept the $250 Goodwill Gesture or obtain a repair quote from a third party Repair Facility and we will repair her Vehicle, based on that quote, at our Internal Cost – Ms. [redacted] will need to pay Fidelity for the repair at our Internal Cost – this will reduce her expense and saver her money. We will NOT provide a loaner vehicle. If you would like to discuss this on the phone I will be happy to give you a call – please let me know your thoughts as how to proceed. Sincerely submitted. Dan

I apologize for this response not getting to your officeWe communicated directly with*** *** to explain the reason for the $Fee, which in fact was more than $500but was reduced to $as a simple matter of Goodwill, and as such considered thismatter resolved/closedThat said, a
summary of our response is as follows:• *** *** ("***) purchased a vehicle, subject to financing, on August 27,2016.• *** signed the Fidelity Fleet & Finance Auto Sales "Awaiting Funding Approval"Form ("Agreement") which describes all applicable Fees associated with notfollowing the Terms of the AgreementPlease See Attached Form for a full andcomplete disclosure.• *** was notified that her application for Financing, from a Third Party Lender,was NOT approved and that she need to return the vehicle.• *** refused to return the vehicle as per the Terms of the Agreement andinstead used the vehicle for an out of town trip.• *** maintained possession of our vehicle for approximately days and droveapproximately Miles.• Per the Agreement *** owed Fidelity $650.• Fidelity discounted the amount to $500In summary, if *** would have promptly returned the vehicle as instructed Fidelitywould have not enforced the fee that was properly imposedFidelity was unable tomarket/sell the vehicle while in *** possession and the excessive miles ( 465) drivenby *** negatively impact the value of the vehicle.Sincerely submitted.Dan P***
*Please view attached document

Fidelity Fleet and Finance, to introduce our Dealership to the surrounding area and to provide mail recipients with a chance to win a prize, had a marketing/mail piece delivered to select households. No purchase or Donation was required to obtain a prize. No Test Drive Required.
Nothing whatsoever was required, except to provide Identification to match the Name of the Prize Winner with the proper required Identification. The mail piece listed directions on how and where to claim their prize. We collected the flyer and asked for a prize registration form to hand out the prizes as this was the best way to ensure we would not keep paying claims to the same persons through the event dates We strive to provide quality vehicles and repair services at affordable prices to our customers. We value our relationship with our customers and potential customers. Our goal is percent satisfaction. That said, in reading the complaint prepared by *** *** it appears we did not meet her expectations and thus, we did not meet our goals. We apologize for any confusion regarding this mail piece as the goal was to introduce our Dealership and make friends not to upset anyone. We appreciate *** ***’s feedback. We reached out to her via telephone and expressed our apologies. We hope we will be able to provide a service to her at some future point

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I returned vec as I did take it to dmv and it did not pass deq also the night I got car the headlight did not work and was told by salesman that they would fix itwhen it went to deq it failed deq test and was told that the dealership would fix it and light as I was toldwhen it went in the shop I was told days it took weeks and when I got it back the esp didn't work as it had when they got it also the first time the lights were turned on they went right outI got hold of tim at dealership he told me to bring it back when I set up time to do it I was told I would not get a loaner caralso when I got car back the first time the engine cover was gone and there were a used box of spark plugs in the engine compartmentyes it was got as is but was agreed to fix light and get it fixed to pass deq which is required by lawI never talked to this other person only salesman and mike in shopI think they should have to pay to fix light and replace engine cover which was taken when they fixed car and fix esp which worked before they got car back to fix other stuffas for the price it was lowered do to all the problems to start with

The transaction with *** *** was rescinded on July 13, 2015. On July 2, *** and *** *** entered into a purchase agreement with our Company to purchase a Dodge Grand Caravan from our Tigard Dealership. On this day $was ran on Mr*** credit card,
as per his permission, as the down payment on this vehicle. Due to the inability to obtain financing for *** the vehicle had to be returned to the Dealership. Please note that during the day period that the *** had possession of the vehicle they drove 2,miles. There are multiple forms that the *** signed acknowledging that they would be responsible for any and all wear and tear on the vehicle, and would be charged a reasonable per mile cost for use of the vehicle
We calculated this at $per mile as per Oregon Statutes. In total, the *** owed us $for mileage and $for a complete detail. The $payment was retained to cover such costs and the *** have a remaining balance of $due. Fidelity Fleet and Finance LLC will waive any such balance to resolve this matterIf you have any questions or need additional information, do not hesitate to contact me

Mr*** complaint alleges that his “days or miles warranty” should cover costs for replacement of spark plugs. Please note that the warranty noted above was provided at no cost to Mr*** and is a Limited Powertrain Warranty. I have attached a copy to this response for
clarification purposes, as such repair for spark plugs is not a covered item. That said, we would entertain providing some “refund” to Mr*** in order to provide a “Goodwill” gesture to resolve this matter. We ask that Mr*** provide us a copy of the repair invoice and we will then determine our Goodwill gesture. If you have any questions or need additional information, do not hesitate to contact me

Mr*** complaint alleges a dispute over a collection matter. Fidelity Fleet and Finance was simply trying to collect amounts owed to Fidelity Fleet and Finance LLC via an Agreement we had with MrSchweer. That said, we resolved the matter with Mr*** back in July of
2015. Mr*** is satisfied with the resolution. We consider this issue resolved and will proceed to close our file with regards to this matter

Complaint: 1[redacted]I am rejecting this response because:
received check ty still not right that they did not have to keep there word but just stuck with itSincerely,[redacted]

[redacted]
Fidelity Fleet and Finance, to introduce our Dealership to the surrounding area and to provide mail recipients with a chance to win a prize, had a marketing/mail piece delivered to select households.  No purchase or Donation was required to obtain a prize.  No Test Drive...

Required.  Nothing whatsoever was required, except to provide Identification to match the Name of the Prize Winner with the proper required Identification.  The mail piece listed directions on how and where to claim their prize.   The mail piece listed for possible prizes.  The mail recipient matched their prize number to the claim board posted at the Dealership to determine the prize won.  Each and every mail recipient that claimed their prize received one of the four prizes.  Please note that we mailed 60,000 pieces and [redacted] is the only individual that has voiced a complaint.  We strive to provide quality vehicles and repair services at affordable prices to our customers.  We value our relationship with our customers and potential customers.   Our goal is 100 percent satisfaction.   That said, in reading the complaint prepared by [redacted] it appears we did not meet such expectations and thus, we did not meet our goals.   We apologize for any confusion regarding this mail piece as the goal was to introduce our Dealership and make friends not to upset anyone.  We appreciate [redacted]’s feedback.  We would be happy to provide [redacted] with a free Oil Change, Tire Rotation and Multi Point Vehicle Inspection free of charge.  [redacted] simply needs to provide as a date and time that works and we will provide such service free of charge.

Fidelity Fleet and Finance LLC Response: Mr. [redacted]-[redacted] notes the following: “This auto dealer advertised a wrong price on a jeep Sahara, the price advertised was $15500 which is less than the price they give on their dealer. The price advertised online and the price at the dealer had...

a difference of $12749”.  Please note that Mr. [redacted] called the Dealership inquiring as to the price of 2011 Jeep Wrangler, as he stated the price was much less than other similar vehicles he was considering, as was informed by our Sales Associate that the price of $15,500 was an error (the vehicle has a [redacted] of $27,396 -See Attachment).  The pricing error was unfortunate as Fidelity was working with the website company to correct the error prior to the phone call from Mr. [redacted].  Furthermore, Our Sales Associate, due to having difficulty communicating with Mr. Fernand, asked one of his associates to contact Mr. [redacted] to ensure that Mr. [redacted] fully understood the 2011 Jeep Wrangler would not be sold for $15,500.00.   Mr. Isidro tried to contact Mr. [redacted] but was unable to reach him, and as such was unable to stop him from traveling to the Dealership.   We express our apologies to Mr. [redacted] as we strive to provide our customers with quality customer service and quality vehicles, and in this case, we were unable to provide such service.  That said, we would entertain providing a “Goodwill” gesture to resolve this matter. Simply as a matter of Goodwill our Company will provide a check in the amount of $200 to Mr. [redacted] as a reimbursement for his travel expenses. If you have any questions or need additional information, do not hesitate to contact me.

I have attached the correspondence (printed from your system) regarding [redacted] (ID [redacted]).  I responded on 8/23/16 regarding this matter and provided, which I believe, is a reasonable resolution offer.  I do not consider this matter “Not Responded” as I have responded twice and this will be the third response J.  I have offered the following:
 
Fidelity Fleet and Finance LLC Response (August 22, 2016):
The Customer’s rejection response does not provide new facts nor does it reverse all the prior repairs/goodwill we provided.  Fidelity spent nearly $1,000 on behalf of this Customer.  We once again will provide our original Goodwill Gesture:
$250 to the Customer to resolve this matter or
We will be happy to repair the Vehicle at our Cost.  Customer to obtain a quote from another Repair Facility and we will repair the Vehicle at our Dealership and charge the Customer our net costs for such labor and parts.  This offer would save the Customer money associated with any repair as most repair facilities mark-up the labor and parts.
It appears that [redacted] has rejected, via requiring additional items in excess of my offer, our offer to resolve this matter.  I once again submit this offer.  Ms. [redacted] can accept the $250 Goodwill Gesture or obtain a repair quote from a third party Repair Facility and we will repair her Vehicle, based on that quote, at our Internal Cost – Ms. [redacted] will need to pay Fidelity for the repair at our Internal Cost – this will reduce her expense and saver her money.  We will NOT provide a loaner vehicle.
 
If you would like to discuss this on the phone I will be happy to give you a call – please let me know your thoughts as how to proceed.
 
Sincerely submitted.
Dan

Dear Revdex.com,Regarding my complaint against fidelity Fleet & Finance, complaint #[redacted], has been resolved....I asked them to pay a 1/3 of the cost of my breaks, and they have decided to pay the full amount.  It turned out that the calibers on my breaks malfunctioned , and wore them down...

prematurely. Therefore, they were not at fault.If their was ever a time I would need another car, I would feel comfortable buying another car from them....Sincerely[redacted]