Fidelity Funding Bancorp

What a waste of time,I was looking for a company that I could refinance with and talked to several banks and mortgage institutionsThis is not my first time refinancing a property so I do know how it usually plays out, I have great credit and make great moneyThe rep I was working with was great no problem with himI ended up getting stuck between going with this company and anotherI told fidelity what quicken loans was offering with interests rates and closing and fidelity responded back with a 3.81% for year and about a 3% for a year with a closing around 3k sounded goodBut not much different from quicken loans other than the closing [redacted] loans contacted me back saying they could bring down closing for meBut I choose to go with fidelity because thats what they told me from the get go and a thought that held some meritSo after giving all paperwork and more paper workGiving them everything needed it drug the process out for weeks or moreThen my card got debited for $from appraisal company they chooseWhich I got told it would be $but did not care at that point just wanted to finish the process alreadySeven days passed and still no call from appraisal company to scheduled a time to look at the propertyDuring this time I was talking to fidelity rep about this and he said he would take care of it and that its been to longSo he called then my card got debited for another $okay not sure whyCalled him back and he was also confusedFidelity rep called back and said he was going to go with another appraisal company and that he also had some bad news.That now the % rate for the year is going up to % and would stay the same for the yearThat makes no sense why would I pay for just a .75% drop and why would the year be the same as the year not to mention the good faith estimate they gave me was at least 1% lower I could understand .25% but 1% differentsSo the rep told me that he would talk to his boss and show him the estimate they gave initiallyAnd his boss said that is why its called an estimateAre u kidding me what bad customer service cant even get close to honoring what they first saidSo after all said and dune I should of went with [redacted] loansSeeing that their first offer was better than what Fidelity ended up coming back withMoral of the story dont go with fidelity they have [redacted] customer service and will try to screw you in the endDON'T WAST YOUR TIME THEY WILL NOT HONER WHAT THEY SAY AND WONT CARE NEITHERThe rep actually called back and said sorry and their is nothing he could do and does not agree with what was happening and that I was getting screwed overWow even their own employ sees it.The rep was truly a nice guy and was not pushy at allThat being said if they keep up with the lack of customer service they will eventually fail Thanks for nothing and now time to robo post this on every sit I can find

Our "approved" loan was cancelled by, [redacted] at, Fidelity Funding Bancorp, for the following reasons, per [redacted] herself, during a phone conversation.

1. Fidelity is understaffed and too busy to continue processing our loan.
2. We have not located a property (although we are currently in contract)
3. Proving that the home will be our residence will not be easy (although obvious since we are currently renting and have provided proof of this)

When confronted about this via email, she changed her reasoning, but proceeded to give me contact info for the companies CEO "[redacted] I sent Mr. [redacted] the following email message, "Hello [redacted]: I am writing to correspond with you, as the CEO'S of Fidelity Funding Bancorp, with regard to our loan and subsequent cancellation. While upsetting at first, on second thought, we'd much rather work with a lender that listens, understands, and supports our long term real estate needs and goals. However, I would like to voice my concerns to you, prior to making any formal complaints, regarding the integrity of your staff and the tactics being used to mislead potential customers. I also feel that the cancellation, imposed by [redacted], was inappropriate, and backed by false reasoning. If you would like to speak further, please reply or give me a call at XXX-XXX-XXXX, otherwise have a nice evening!".

To which he replied, "[redacted], I would like to apologize that you feel upset. I will look into the matter. I am sorry we have lost your business.".

That response, being that I am NOT an it, pulled my trigger and I decided to do some research on Fidelity Funding Bancorp, the dba for [redacted] & Associates, who is owned and operated by no other than [redacted]. Although she has profusely denied being the CEO, of her own company, it is plastered all over social media via linked in, facebook, etc.

In short, these are the most dishonest folks I've ever come in contact with, while attempting to purchase a home. Be careful! You've been warned!

What a waste of time,I was looking for a company that I could refinance with and talked to several banks and mortgage institutions. This is not my first time refinancing a property so I do know how it usually plays out, I have great credit and make great money. The rep I was working with was great no problem with him. I ended up getting stuck between going with this company and another. I told fidelity what quicken loans was offering with interests rates and closing and fidelity responded back with a 3.81% for 30 year and about a 3% for a 20 year with a closing around 3k sounded good. But not much different from quicken loans other than the closing. [redacted] loans contacted me back saying they could bring down closing for me. But I choose to go with fidelity because thats what they told me from the get go and a thought that held some merit. So after giving all paperwork and more paper work. Giving them everything needed it drug the process out for 6 weeks or more. Then my card got debited for $450 from appraisal company they choose. Which I got told it would be $350 but did not care at that point just wanted to finish the process already. Seven days passed and still no call from appraisal company to scheduled a time to look at the property. During this time I was talking to fidelity rep about this and he said he would take care of it and that its been to long. So he called then my card got debited for another $150 okay not sure why. Called him back and he was also confused. Fidelity rep called back and said he was going to go with another appraisal company and that he also had some bad news.That now the % rate for the 20 year is going up to 4.25 % and would stay the same for the 30 year. That makes no sense why would I pay for just a .75% drop and why would the 20 year be the same as the 30 year not to mention the good faith estimate they gave me was at least 1% lower I could understand .25% but 1% differents. So the rep told me that he would talk to his boss and show him the estimate they gave initially. And his boss said that is why its called an estimate. Are u kidding me what bad customer service cant even get close to honoring what they first said. So after all said and dune I should of went with [redacted] loans. Seeing that their first offer was better than what Fidelity ended up coming back with. Moral of the story dont go with fidelity they have [redacted] customer service and will try to screw you in the end. DON'T WAST YOUR TIME THEY WILL NOT HONER WHAT THEY SAY AND WONT CARE NEITHER. The rep actually called back and said sorry and their is nothing he could do and does not agree with what was happening and that I was getting screwed over. Wow even their own employ sees it.The rep was truly a nice guy and was not pushy at all. That being said if they keep up with the lack of customer service they will eventually fail.
Thanks for nothing and now time to robo post this on every sit I can find