Fidelity Funding Corporation

Thanks you so much for bringing my attention to the misplaced response email have read and digested his response I guess it is not worth the argument any more since he is apparently, never wrong I appreciate all that your organization does for the consumer It is sad that some business owners are so adept with words and delusions that the buying public might get the wrong idea Sincerely, [redacted]

Dear Ms [redacted] Utter amazement only begins to describe my reaction to Mrs [redacted] ’s Statement to the Revdex.com, and moreover, her “desired settlement” is astounding!To address any of Ms [redacted] ’s claims would require an unnecessary amount of time sifting through emails and text messages, verifying dates and producing invoices and receiptsFortunately, one of Mrs [redacted] ’s “desired settlements” is that she doesn’t want any explanationsThis is now the second time I have been asked not to respond or engage to this issue by themThe first time, Mr [redacted] , in an email dated October 12th asked me to “not respond to this email”This has been The [redacted] ’s mode of operation regarding this simple ordeal, and to some extend throughout the course of the project: instead of rationally working through the issue via open dialogue, they toss-out emotion-filled accusations, misrepresentations of events, and ficticious allegationsThen, so as to avoid my “long winded explanations,” they ask me not to respondI suspect mainly because such responses, based in fact, with documented verification that entirely dismiss any of the aforementioned allegations, can be long-windedyet who wouldn’t be compelled to defend falsifications and mischaracterizations, especially when one has painstakingly taken efforts to satisfy any and all requests?To the matter at hand, simply put, from a Production perspective, the following is accurate: there was a leak in the roofafter a couple of visits it was finally determined that the leak was coming from a vent termination (manufacture defect)a temporary repair was made by a Howland Group employeea permanent repair was made by a Howland Group employee after consulting/advising the client on best way to address the issue ceiling repair inside was made by a Howland Group employeea replacement of the vent termination was made by our sub-contracted roofer at our expenseFrom an Administrative perspective, the following is accurate:we were engaged with the [redacted] ’s in a “Cost Plus Percentage Fee Contract” that states that "Owner agrees to reimburse Contractor for the “Cost of the Work” (hereinafter defined) within ten (10) days from receipt of Contractor invoice “Cost of the Work” shall be defined as all costs incurred by Contractor in the performance of the Project, which includes but is not limited to, the cost of materials, subcontractor fees, permit fees, changes, etcSuch reimbursement shall be in addition to the Contractor’s fee stipulated below "we incurred costs associated with the projectwe made ourselves readily available (including weekends and evenings) to accommodate the owner and work around thier schedules included taking skilled labor from another jobsite to remedy the problemwe invoiced the client, for the cost incurred, yet discounted the invoice nearly 75% thus sharing the costs as a token of good will and good business practicethe owner stated on more than one occasion that the invoice would not be paidwe did not pursue collectionAs the owner of the company, this is my perspective: We stayed true to our contract and business beliefs of providing sound construction practices, and outstanding customer service by the following:we responded to every phone call, text message and email (except when asked by the owner not to respond)we addressed the roof issue while making multiple site visitswe accommodated their schedules (not ours) for any site visitswe discounted the invoiceeven after they stated that they would NOT pay the invoice, we continued to answer phone calls and made visits in the evening and weekendseven after they stated that they would NOT pay the invoice, we incurred more costs and hired a roofer to replace the faulty vent terminationwe did not pursue collectionwe stopped the leakafter completing the repair, then receiving an email from Jeff [redacted] on October 12th where he stated “I sincerely wish The Howland Group a successful future ” I considered the matter resolved and accepted that the $1,-/+ I spent to stay true to my ethics and practice was simply the cost of doing business.Frankly, I really don’t know what the complaint is We did work, they didn’t pay for it, I didn’t push the issue and lost money What are the [redacted] ’s out? I’m not making a stink about losing moneyI’m not sending nasty emails with off-based allegationsI’m not filing complaints with the Revdex.com or walking around town bashing their name nor reputationTo then receive word they they have contacted ***, then The Revdex.com astounds meFinally, to poignantly address this specific case, Mrs [redacted] ’s “Desired Settlement” is two-foldSince my last email communication (after accusations and misrepresentations from The [redacted] ’s) I have not provided them with any more “long-winded explanations,” and I have also since re-thought my warranty policySecondly, since the inception of this “warranty claim” I have never initiated communication with them, thus going forward they can rest assured that will “stop contacting them.” Therefore, unless I am missing something, I move that the Revdex.com closes this claim while considering the plaintiff’s requests satisfied.Ms [redacted] , I have been in business for over ten years in CincinnatiI take great pride in my work, my men and my companyWe have an impeccable reputation and a flawless record with the Revdex.comWe are perhaps the most sought after remodeling firm in the city, booking clients 12-months in advance with annual revenues over million dollarsWe must be doing something right to boast those statisticsI know that I can’t make everyone happy with everything.Thank you for taking the time to consider this matterShould you need anything else from my office, please feel free to contact myself, or my wife and Office Administrator, Laurie H [redacted] Best regards,Tim H [redacted]

Thanks you so much for bringing  my attention to the misplaced response email.  have read and digested his response.  I guess it is not worth the argument any more since he is apparently, never wrong.  I appreciate all that your organization does for the consumer.  It is sad that some business owners are so adept with words and delusions that the buying public might get the wrong idea.   Sincerely,[redacted]

Dear Ms. [redacted]Utter amazement only begins to describe my reaction to Mrs. [redacted]’s Statement to the Revdex.com, and moreover, her “desired settlement” is astounding!To address any of Ms. [redacted]’s claims would require an unnecessary amount of time sifting through emails and text messages, verifying...

dates and producing invoices and receipts. Fortunately, one of Mrs. [redacted]’s “desired settlements” is that she doesn’t want any explanations. This is now the second time I have been asked not to respond or engage to this issue by them. The first time, Mr. [redacted], in an email dated October 12th asked me to “not respond to this email”. This has been The [redacted]’s mode of operation regarding this simple ordeal, and to some extend throughout the course of the project: instead of rationally working through the issue via open dialogue, they toss-out emotion-filled accusations, misrepresentations of events, and ficticious allegations. Then, so as to avoid my “long winded explanations,” they ask me not to respond. I suspect mainly because such responses, based in fact, with documented verification that entirely dismiss any of the aforementioned allegations, can be long-winded... yet who wouldn’t be compelled to defend falsifications and mischaracterizations, especially when one has painstakingly taken efforts to satisfy any and all requests?To the matter at hand, simply put, from a Production perspective, the following is accurate: there was a leak in the roofafter a couple of visits it was finally determined that the leak was coming from a vent termination (manufacture defect)a temporary repair was made by a Howland Group employeea permanent repair was made by a Howland Group employee after consulting/advising the client on best way to address the issue ceiling repair inside was made by a Howland Group employeea replacement of the vent termination was made by our sub-contracted roofer at our expenseFrom an Administrative perspective, the following is accurate:we were engaged with the [redacted]’s in a “Cost Plus Percentage Fee Contract” that states that "Owner agrees to reimburse Contractor for the “Cost of the Work” (hereinafter defined) within ten (10) days from receipt of Contractor invoice.  “Cost of the Work” shall be defined as all costs incurred by Contractor in the performance of the Project, which includes but is not limited to, the cost of materials, subcontractor fees, permit fees, changes, etc. Such reimbursement shall be in addition to the Contractor’s fee stipulated below…"we incurred costs associated with the projectwe made ourselves readily available (including weekends and evenings) to accommodate the owner and work around thier schedules included taking skilled labor from another jobsite to remedy the problemwe invoiced the client, for the cost incurred, yet discounted the invoice nearly 75% thus sharing the costs as a token of good will and good business practicethe owner stated on more than one occasion that the invoice would not be paidwe did not pursue collectionAs the owner of the company, this is my perspective: We stayed true to our contract and business beliefs of providing sound construction practices, and outstanding customer service by the following:we responded to every phone call, text message and email (except when asked by the owner not to respond)we addressed the roof issue while making multiple site visitswe accommodated their schedules (not ours) for any site visitswe discounted the invoiceeven after they stated that they would NOT pay the invoice, we continued to answer phone calls and made visits in the evening and weekendseven after they stated that they would NOT pay the invoice, we incurred more costs and hired a roofer to replace the faulty vent terminationwe did not pursue collectionwe stopped the leakafter completing the repair, then receiving an email from Jeff [redacted] on October 12th where he stated “I sincerely wish The Howland Group a successful future…” I considered the matter resolved and accepted that the $1,400 -/+ I spent to stay true to my ethics and practice was simply the cost of doing business.Frankly, I really don’t know what the complaint is… We did work, they didn’t pay for it, I didn’t push the issue and lost money… What are the [redacted]’s out?… I’m not making a stink about losing money. I’m not sending nasty emails with off-based allegations. I’m not filing complaints with the Revdex.com or walking around town bashing their name nor reputation. To then receive word they they have contacted [redacted], then The Revdex.com astounds me. Finally, to poignantly address this specific case, Mrs. [redacted]’s “Desired Settlement” is two-fold. Since my last email communication (after accusations and misrepresentations from The [redacted]’s) I have not provided them with any more “long-winded explanations,” and I have also since re-thought my warranty policy. Secondly, since the inception of this “warranty claim” I have never initiated communication with them, thus going forward they can rest assured that will “stop contacting them.” Therefore, unless I am missing something, I move that the Revdex.com closes this claim while considering the plaintiff’s requests satisfied.Ms. [redacted], I have been in business for over ten years in Cincinnati. I take great pride in my work, my men and my company. We have an impeccable reputation and a flawless record with the Revdex.com. We are perhaps the most sought after remodeling firm in the city, booking clients 12-15 months in advance with annual revenues over 1.5 million dollars. We must be doing something right to boast those statistics. I know that I can’t make everyone happy with everything.Thank you for taking the time to consider this matter. Should you need anything else from my office, please feel free to contact myself, or my wife and Office Administrator, Laurie H[redacted].  Best regards,Tim H[redacted]