Fidelity Insured Deposits Inc

Mr*** called sometime about April stating that a window had been broken we contacted our glass company as we did before when he said we broke the last one and it took a while to get it fixed and ordered another I attempted to call Mr*** sometime between April and May to
let him know that the glass was in and never got a response he canceled service sometime in May and we didn't hear from him again until now in this complaint that came to the Revdex.com Yes we are in the service industry where Glass is broke on occasions especially when rock, trees or other material is in the yard to cause damage from the lawnmower i.eweedeater etcIn this particular instance there was no trees, rocks, leaves, sticks or any sort that could have come up to break these windows we were blamed forWe repaired the window when it was said that we broke itNow in this particular complaint he is stating that there are three windows that are now broken and of course I'm sure we are to blame nine months laterYou know after being in business for 25+ years you come to realize that the customer is always right no matter what the situation might be, I have attempted to contact him via the email cell phone and home phone hopefully for him to return my call to see what we can do to rectify the situationWe have many customers throughout Southeast Texas that will testify that I have a great company excellent employees as well as a fantastic customer base I would like to thank Mr*** for being a previous customer as well as a neighbor hope to hear from you soon??.Thank you *** ***, Beaumont GreeneryUSA!!!!!

In order for a resolution pertaining to Mr. [redacted]'s glass breakage contact will have to be made through me in order for me to obtain somebody to fix this, as I stated in my other two emails sent to the Revdex.com and as well as numerous emails sent to your email address. l Believe the work of the Revdex.com is to obtain a resolution as to which I am a member of the Revdex.com I do not think that they will be able to fix the glass, you will have to contact me in order to get a resolution and a glass company out there to repair this.

Complaint: 11177411 Mr. [redacted],   In response to your message via the Revdex.com:  1. Contrary to your claims that you have attempted to communicate with me via email, other than this web site, I have never received any emails from you.2. I have not been supplied your email address, but you claim to have mine. If you do, it must have been supplied by the Revdex.com.3. In view of your continual misspelling of my name, perhaps you could check that the email address you use is correct: [redacted]. Please note that my last name has only one "c" in it.[redacted]

Complaint: 11177411  Mr. [redacted], In response to your message via the Revdex.com: 1.      I called your business 3 times last year to ask what your intentions were concerning a broken window. Your representative took my call each time, and said that you were not available. She said that she would contact you, but you never returned my calls.2.      When no response came from you, I decided to inspect all the windows in my house myself (my housekeeper had detected the broken window that I reported to your representative). I found 2 more broken windows at that time, making a total of 3 windows. There was no point in informing you, since you weren’t responding. 3.      If you had ordered the replacement window as you claim, two things come to my mind. By ordering the window, you tacitly accepted responsibility.  By accepting responsibility, ethical business behavior would be to contact me via phone or voicemail to arrange installation whether you were still providing lawn service or not. That never happened.4.      Since engaging a new lawn service, no more windows have been broken. Again, these incidents have occurred within an isolated backyard secured with a tall board fence, and used exclusively by a small dog. [redacted]

Complaint: 11177411 Mr. [redacted], In response to your message via the Revdex.com:1.      No proposal for resolution has been made by either side.2.      Therefore, the dispute remains ongoing.3.      If you have any proposal to make, please respond via this Revdex.com website so that all communication is documented.[redacted]