To whom it may concern This letter is in response to the compliant made by customer [redacted] .On the day of the move the customer had more items than the original list she provided .the increment of cubic feet increased the price The customer agreed to the charges, signed and we shipped the belongings to the destination in **Upon delivery the customer did not have the appropriate check and the driver was unable to unload the items until the following day when he customer provided the correct check.regarding the damaged items we provided the claims department for reimbursement [redacted] Claims [redacted] Kathy c [redacted] Fidelity Moving Goup
[redacted] was directed to the Claims department for the damaged itemsWe are doing everything in our power to satify the client , however it is a process and he will get reimburse as soon as possiblea [redacted] questions please contact the office Jen [redacted] J***Fidelity Moving Group [redacted]
To whom it may concern Fidelity Moving Group will reimburse the client $we have sent all the proper documentation regarding the matter , $is our last offer jenny j*** Fidelity moving group [redacted]
To whom it may concern,Currently I am on the road and unable to reference my file pertaining to the Fidelity Moving Group CaseUnfortunately the $I was originally offered plus the $you are now offering does not help cover the $10,+ of damages that the movers inflicted Printing the pictures that were requested for the claim alone cost $because there were so many taken to document the extensive damages.Additionally the two most concerning items that were destroyed and are inoperable at this point alone cost aproximately $6,totalMany of the items were vintage recording gear that are no longer available As I stated in my last message I will be returning home shortly and will contact Fidelity and Consumer Affairs in order to put this matter to restThank you for your time and I will be in touch shortly Complaint [redacted] I am rejecting this response because: Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: First of all, I find this response extremely hard to take seriously due to the obvious fact that the person responding obviously was not familiar with the complaint, took little time to proofread what she wrote and offered nothing at all in order to resolve the issue I have sent the attached complaint letter to multiple Fidelity entities and no one has addressed the actual issues.I continue to expect a refund of $as soon as possible as indicated in attached letter In addition, I would like to fully warn consumers to avoid this company as it is becoming even more apparent that this is a business which is well-versed in the bait and switch tactic of sales And finally, please advise regarding legal recourse concerning this complaint Regards, [redacted]
*** ***,No one has directed me to the claims process, and no one from Fidelity has reached out to me after multiple calls since the date of the incident I have already gone through the claims process that lasted approximately months and was given a very low and inadequate settlement for the extensive damages that Fidelity Moving Group caused I did not accept this settlement. I am currently on a short tour but will be contacting both Fidelity and Consumer Affairs once I return home to hopefully resolve this problem
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution
is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me
However, I realize that the Revdex.com has no real ability to fully investigate this matter and this could go on indefinitely. Therefore I do accept the $200, but desire that this case remain open until I receive a check
Regards,
*** ***
Complaint: ***
I am rejecting this response because:In response to Miss C***s rebuttal, contrary to what is stated, I shipped less items than I listed to Jade B*** on the phone. Among some of the items that were removed from the shipping document were a bicycle, a couch and boxes. A $discount was provided to me only after multiples discussions with both Mia, whom removed $easily and John who stated he could possibly lower the price by $but it would be hard to convince the owners to do so. Again, this is after the price rose from $1,to $3,775.69. Regarding the insurance, Jade presented a few options to me and I chose to cover my items for up to $12,in the case that anything was damaged or broken. While I understand items do get damaged or broken during moves, a large majority of my items were overwhelmingly damaged or destroyed.To further discuss the weight of my shipment which ultimately determined my cost of shipping and insurance amount, I was told by the ** drivers that Fidelity measures shipments in cubic feet. While discussing the price increase with John he said my shipment was very heavy and that he did not have access to the actual weight during the time of my conversation. He did not mention cubic feet. I was never given an exact weight by John or a** other representative. My two pdf invoices do list weights, one being cubic feet which converts to lbs for the initial estimate and the later being cubic feet which converts to lbs. When I asked how cubic feet is measured one driver pointed at the back of the truck and a random spot about 1/3rd of the way up and said, "cubic feet is from here to here". Given all of these numbers, there is not one accurate measurement presented by Fidelity, furthermore, *** states I was insured for lbswhich is a large discrepancy from Fidelity's pdf.In addition to the damage and price discrepancies, nothing was mentioned about the following: the ** movers setting off my apartment complexes fire alarm, the ** movers jamming my front door open leaving me to fix it, the ambiguity of Jade B***'s employment status while handling my move (was she fired, at a graduation, etc.), the lack of communication when trying to resolve the price discrepancies, a different company dropping off my delivery in ** (a subcontracted driver and two local high-school/college students), the difficulty in scheduling an exact day as to when the delivery would arrive, among other things that were listed in my initial claim which was sent through certified mail to both Fidelity Moving Group and *** Claim Management.I would like to give this time to Fidelity Moving Group to reassess their compensation for my terrible experience and destroyed belongings. Thank you for your time and I look forward to resolving this situation shortly.I am providing the two pdf's that were sent to me from Jade B***'s e-mail address
[redacted] was directed to the Claims department for the damaged items. We are doing everything in our power to satify the client , however it is a process and he will get reimburse as soon as possible. a** questions please contact the office Jen** J[redacted]Fidelity Moving Group[redacted]
To whom it may concern. This letter is in response to the compliant made by customer [redacted] .On the day of the move the customer had more items than the original list she provided .the...
increment of cubic feet increased the price . The customer agreed to the charges, signed and we shipped the belongings to the destination in **. Upon delivery the customer did not have the appropriate check and the driver was unable to unload the items until the following day when he customer provided the correct check.regarding the damaged items we provided the claims department for reimbursement [redacted] Claims [redacted] Kathy c[redacted]Fidelity Moving Goup
To whom it may concern Fidelity Moving Group will reimburse the client $200 . we have sent all the proper documentation regarding the matter , $200. is our last offer jenny j[redacted] Fidelity moving group[redacted]
Complaint: [redacted]
I am rejecting this response because: First of all, I find this response extremely hard to take seriously due to the obvious fact that the person responding obviously was not familiar with the complaint, took little time to proofread what she wrote and offered nothing at all in order to resolve the issue. I have sent the attached complaint letter to multiple Fidelity entities and no one has addressed the actual issues.I continue to expect a refund of $1000.00 as soon as possible as indicated in attached letter. In addition, I would like to fully warn consumers to avoid this company as it is becoming even more apparent that this is a business which is well-versed in the bait and switch tactic of sales. And finally, please advise regarding legal recourse concerning this complaint.
Regards,
[redacted]
To whom it may concern. This letter is addressing [redacted] complaint regarding his move that took place from [redacted]The customer received a price over the phone based on the items he described he had.However when the...
movers arrived he had more than indicated . The price did increase due to this reason. Here at Fidelity Moving Group our main concern is customer satisfaction.We did provide [redacted] a $600.00 discount. Upon deliver unfortunately there were damages. Everything was insured, and the customer did submit a claim. The customer had the option of choosing addition insurance but he did not do so , he remained with the basic coverage of .60cents a lb. and that coverage determines his reimbursement for the items damaged.We do apologies for a** inconveniences may have caused you we are doing our best to make sure you are satisfied with everything. A** question please contact usKathy c[redacted]FIDELITY MOVING GROUP[redacted]
Dear [redacted] Fidelity Moving group is here to assist all of our customers with the best we could. Our claims department has offered you a settlement offer , On top of the offer our company management decided to Reimburse you an additional $200.00 to please you in the best way possible......this is our final offer. We do apologize that it had to come to this an we would like to leave on a great note with our customers please contact us with you decision asap .......Thanks again Fidelity Moving
In response to this complaint, Fidelity Moving Group has done everything in our power to satisfy the customer , unfortunately the customer had a few complication during the move but everything was taken care of, as we mentioned in the letter the shipment was sent out due to the customer agreeing to the incremental of the price , upon delivery the only issue was the payment method , but was quickly resolved , we are a great company and wanna satisfy all our customers any further questions please contact us, .Jenny [redacted] Fidelityu Moving Group-[redacted]
[redacted] (customer) was complaining about missing items. (table) on 7-23-2014 I spoke to customer. I made her aware that the driver would be delivering her item that was lost.(table) yesterday ms [redacted] did receive her table.
To whom it may concern,Currently I am on the road and unable to reference my file pertaining to the Fidelity Moving Group Case. Unfortunately the $72 I was originally offered plus the $200 you are now offering does not help cover the $10,000 + of damages that the movers inflicted. Printing the pictures that were requested for the claim alone cost $91 because there were so many taken to document the extensive damages.Additionally the two most concerning items that were destroyed and are inoperable at this point alone cost aproximately $6,000 total. Many of the items were vintage recording gear that are no longer available. As I stated in my last message I will be returning home shortly and will contact Fidelity and Consumer Affairs in order to put this matter to rest. Thank you for your time and I will be in touch shortly.
Complaint[redacted]
I am rejecting this response because:
Regards,
[redacted]
To whom it may concern This letter is in response to the compliant made by customer [redacted] .On the day of the move the customer had more items than the original list she provided .the increment of cubic feet increased the price The customer agreed to the charges, signed and we shipped the belongings to the destination in **Upon delivery the customer did not have the appropriate check and the driver was unable to unload the items until the following day when he customer provided the correct check.regarding the damaged items we provided the claims department for reimbursement [redacted] Claims [redacted] Kathy c [redacted] Fidelity Moving Goup
[redacted] was directed to the Claims department for the damaged itemsWe are doing everything in our power to satify the client , however it is a process and he will get reimburse as soon as possiblea [redacted] questions please contact the office Jen [redacted] J***Fidelity Moving Group [redacted]
To whom it may concern Fidelity Moving Group will reimburse the client $we have sent all the proper documentation regarding the matter , $is our last offer jenny j*** Fidelity moving group [redacted]
To whom it may concern,Currently I am on the road and unable to reference my file pertaining to the Fidelity Moving Group CaseUnfortunately the $I was originally offered plus the $you are now offering does not help cover the $10,+ of damages that the movers inflicted Printing the pictures that were requested for the claim alone cost $because there were so many taken to document the extensive damages.Additionally the two most concerning items that were destroyed and are inoperable at this point alone cost aproximately $6,totalMany of the items were vintage recording gear that are no longer available As I stated in my last message I will be returning home shortly and will contact Fidelity and Consumer Affairs in order to put this matter to restThank you for your time and I will be in touch shortly Complaint [redacted] I am rejecting this response because: Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: First of all, I find this response extremely hard to take seriously due to the obvious fact that the person responding obviously was not familiar with the complaint, took little time to proofread what she wrote and offered nothing at all in order to resolve the issue I have sent the attached complaint letter to multiple Fidelity entities and no one has addressed the actual issues.I continue to expect a refund of $as soon as possible as indicated in attached letter In addition, I would like to fully warn consumers to avoid this company as it is becoming even more apparent that this is a business which is well-versed in the bait and switch tactic of sales And finally, please advise regarding legal recourse concerning this complaint Regards, [redacted]
*** ***,No one has directed me to the claims process, and no one from Fidelity has reached out to me after multiple calls since the date of the incident I have already gone through the claims process that lasted approximately months and was given a very low and inadequate settlement for the extensive damages that Fidelity Moving Group caused I did not accept this settlement. I am currently on a short tour but will be contacting both Fidelity and Consumer Affairs once I return home to hopefully resolve this problem
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution
is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me
However, I realize that the Revdex.com has no real ability to fully investigate this matter and this could go on indefinitely. Therefore I do accept the $200, but desire that this case remain open until I receive a check
Regards,
*** ***
Complaint: ***
I am rejecting this response because:In response to Miss C***s rebuttal, contrary to what is stated, I shipped less items than I listed to Jade B*** on the phone. Among some of the items that were removed from the shipping document were a bicycle, a couch and boxes. A $discount was provided to me only after multiples discussions with both Mia, whom removed $easily and John who stated he could possibly lower the price by $but it would be hard to convince the owners to do so. Again, this is after the price rose from $1,to $3,775.69. Regarding the insurance, Jade presented a few options to me and I chose to cover my items for up to $12,in the case that anything was damaged or broken. While I understand items do get damaged or broken during moves, a large majority of my items were overwhelmingly damaged or destroyed.To further discuss the weight of my shipment which ultimately determined my cost of shipping and insurance amount, I was told by the ** drivers that Fidelity measures shipments in cubic feet. While discussing the price increase with John he said my shipment was very heavy and that he did not have access to the actual weight during the time of my conversation. He did not mention cubic feet. I was never given an exact weight by John or a** other representative. My two pdf invoices do list weights, one being cubic feet which converts to lbs for the initial estimate and the later being cubic feet which converts to lbs. When I asked how cubic feet is measured one driver pointed at the back of the truck and a random spot about 1/3rd of the way up and said, "cubic feet is from here to here". Given all of these numbers, there is not one accurate measurement presented by Fidelity, furthermore, *** states I was insured for lbswhich is a large discrepancy from Fidelity's pdf.In addition to the damage and price discrepancies, nothing was mentioned about the following: the ** movers setting off my apartment complexes fire alarm, the ** movers jamming my front door open leaving me to fix it, the ambiguity of Jade B***'s employment status while handling my move (was she fired, at a graduation, etc.), the lack of communication when trying to resolve the price discrepancies, a different company dropping off my delivery in ** (a subcontracted driver and two local high-school/college students), the difficulty in scheduling an exact day as to when the delivery would arrive, among other things that were listed in my initial claim which was sent through certified mail to both Fidelity Moving Group and *** Claim Management.I would like to give this time to Fidelity Moving Group to reassess their compensation for my terrible experience and destroyed belongings. Thank you for your time and I look forward to resolving this situation shortly.I am providing the two pdf's that were sent to me from Jade B***'s e-mail address
[redacted] was directed to the Claims department for the damaged items. We are doing everything in our power to satify the client , however it is a process and he will get reimburse as soon as possible. a** questions please contact the office Jen** J[redacted]Fidelity Moving Group[redacted]
To whom it may concern. This letter is in response to the compliant made by customer [redacted] .On the day of the move the customer had more items than the original list she provided .the...
increment of cubic feet increased the price . The customer agreed to the charges, signed and we shipped the belongings to the destination in **. Upon delivery the customer did not have the appropriate check and the driver was unable to unload the items until the following day when he customer provided the correct check.regarding the damaged items we provided the claims department for reimbursement [redacted] Claims [redacted] Kathy c[redacted]Fidelity Moving Goup
To whom it may concern Fidelity Moving Group will reimburse the client $200 . we have sent all the proper documentation regarding the matter , $200. is our last offer jenny j[redacted] Fidelity moving group[redacted]
Complaint: [redacted]
I am rejecting this response because: First of all, I find this response extremely hard to take seriously due to the obvious fact that the person responding obviously was not familiar with the complaint, took little time to proofread what she wrote and offered nothing at all in order to resolve the issue. I have sent the attached complaint letter to multiple Fidelity entities and no one has addressed the actual issues.I continue to expect a refund of $1000.00 as soon as possible as indicated in attached letter. In addition, I would like to fully warn consumers to avoid this company as it is becoming even more apparent that this is a business which is well-versed in the bait and switch tactic of sales. And finally, please advise regarding legal recourse concerning this complaint.
Regards,
[redacted]
To whom it may concern. This letter is addressing [redacted] complaint regarding his move that took place from [redacted]The customer received a price over the phone based on the items he described he had.However when the...
movers arrived he had more than indicated . The price did increase due to this reason. Here at Fidelity Moving Group our main concern is customer satisfaction.We did provide [redacted] a $600.00 discount. Upon deliver unfortunately there were damages. Everything was insured, and the customer did submit a claim. The customer had the option of choosing addition insurance but he did not do so , he remained with the basic coverage of .60cents a lb. and that coverage determines his reimbursement for the items damaged.We do apologies for a** inconveniences may have caused you we are doing our best to make sure you are satisfied with everything. A** question please contact usKathy c[redacted]FIDELITY MOVING GROUP[redacted]
Dear [redacted] Fidelity Moving group is here to assist all of our customers with the best we could. Our claims department has offered you a settlement offer , On top of the offer our company management decided to Reimburse you an additional $200.00 to please you in the best way possible......this is our final offer. We do apologize that it had to come to this an we would like to leave on a great note with our customers please contact us with you decision asap .......Thanks again Fidelity Moving
In response to this complaint, Fidelity Moving Group has done everything in our power to satisfy the customer , unfortunately the customer had a few complication during the move but everything was taken care of, as we mentioned in the letter the shipment was sent out due to the customer agreeing to the incremental of the price , upon delivery the only issue was the payment method , but was quickly resolved , we are a great company and wanna satisfy all our customers any further questions please contact us, .Jenny [redacted] Fidelityu Moving Group-[redacted]
[redacted] (customer) was complaining about missing items. (table) on 7-23-2014 I spoke to customer. I made her aware that the driver would be delivering her item that was lost.(table) yesterday ms [redacted] did receive her table.
To whom it may concern,Currently I am on the road and unable to reference my file pertaining to the Fidelity Moving Group Case. Unfortunately the $72 I was originally offered plus the $200 you are now offering does not help cover the $10,000 + of damages that the movers inflicted. Printing the pictures that were requested for the claim alone cost $91 because there were so many taken to document the extensive damages.Additionally the two most concerning items that were destroyed and are inoperable at this point alone cost aproximately $6,000 total. Many of the items were vintage recording gear that are no longer available. As I stated in my last message I will be returning home shortly and will contact Fidelity and Consumer Affairs in order to put this matter to rest. Thank you for your time and I will be in touch shortly.
Complaint[redacted]
I am rejecting this response because:
Regards,
[redacted]