Fidelity Moving Systems

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Business in their response did not address any of the issues raised in initial complaint (non-responsive) The repair diagnosis had already been made previously by dealer and no diagnostic was requested simply repair As the car was rendered inoperable by removal of parts by Firestone at outset of service appointment and Firestone refused to use readily available replacement parts from auto parts store next door - the transaction became involuntary as I was unable to simply leave the businessAdditionally, the stressful nature of the situation, including hostility of service manager, aggravated my pre-existing medical condition and rendered me unable to pursue any alternative but allow for completion of repair at the business.Regards, [redacted]

The customer was minutes late for her appointmentShe asked us to diagnose her complaint which took aprox minutes [redacted] called her at 11:with the estimate for repairsThe amount did not change that was given the day before except the additional cost for the serpentine beltThe customer was told aprox completion time would be 1:Repairs were completed at 1:for the amount approved The customer then called me and offered their advice as to how I should operate my business for minutes and that a $refund will make this all go awayI did not take her up on the offer and here we areI'm sorry that the customers visit did not go as they plannedShe explained that she is from California and they do things differently at a very fast paceThis is not our style, we believe this is how mistakes happenI don't understand how a refund of the repairs we preformed is justified

The car was dirty because there was water on the road or gutter when test drivingIt was dusty because its Arizona and we are currently in the monsoon seasonI reviewed the cameras and no damage happened while in the shop to the rear bumperI dont know what happened when out of camera viewAs I already explained to Bridgestone consumer affairs (in response to her complaint with them), if there was a remote possibility that this damage happened at my facility, I would take care of itAll she had to say was "I walked around my car before leaving it and didnt notice a scratch" and I would have taken care of it! Dont blame my employees because they were the last ones to have the vehicle!!!

this is not the truthbolts were replaced with non stock boltsthe shaft was jammed into a used actuator as evidenced by the severe scratching in yes there are actuators this was never disputed but the new one was replaced with a used onethe new part was marked on the light grey moving part but the one returned was notthe shop did not have any interest in looking at the car when brought back just insisting the part was the same onethey would not address the fact that they broke the air door shaft eitherI think we were not charged for extra hours because they knew they damaged the vehicleI didnt think I needed to take pictures as evidence before having my car repaired

We are an affiliate dealer of Firestone. Says it all over the store. Our name is Arizona Firestone, just like the invoice says. You assumed we were Firestone corporate just like you assumed we scratched your car. My position has not changed. I said if there was any doubt that it could have happened at my store that I would take care of it. Theres not, so im not.