Fidelity National Home Warranty

Initial Business Response /* (1000, 5, 2015/02/18) */
This letter is in response to your recent correspondence through the Revdex.com; a copy of which we received on February 13, 2015. Your concerns are important to our Company; I appreciate the opportunity to respond.
I...

would first like to begin by apologizing for the manner in which you felt you were treated as a customer of our Company. FNHW operates with the best of intentions and deepest respect for all of our customers. We additionally keep these same thoughts in mind when selecting the contracting companies with whom we work closely with to conduct business in a manner that reflects our aspiration as a Company. Rest assured that your concerns were forwarded to our Vendors Relations Department and have been discussed directly with the contracting company involved regarding the events that have occurred.
Please note that service technicians are there to make an assessment of the failure at the property and advise what is needed for repairs. FNHW is ultimately responsible for coverage decisions as each claim is processed under the terms and conditions of the warranty Contract and accepted or denied on that basis.
Our records show that a service technician was at your property on or about February 6, 2015 and found the upstairs bathroom faucet was leaking with heavy calcium buildup. FNHW determined this failure could not have occurred within the coverage period. Subsequently, FNHW denied your claim per the Contract's Terms of Coverage #10 coverage description which states: "Covered systems and/or appliances must be in good, safe working order at the start of contract coverage. Unknown pre-existing conditions will be covered if, at the time coverage began, the defect or malfunction would not have been known to the buyer, seller, agent, or home inspector by a visual inspection and/or by operating the system or appliance. Known defects of covered items found at the time of a home inspection report are excluded from coverage until proof of repair is received by FNHW." A letter of denial was sent under a separate cover.
We understand that you are requesting reimbursement for the cost you paid for your own faucet and installation and the cost to upgrade your faucet from a chrome builder's standard. Unfortunately, FNHW is unable to honor your request as the claim has been denied per the Contract's Terms of Coverage #10 as stated above.
It is our hope that we will be able to service your home warranty needs in the future. Should you have any additional questions or concerns do not hesitate to contact us.
Sincerely,

Customer Care Department
Fidelity National Home Warranty
Initial Consumer Rebuttal /* (3000, 7, 2015/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I got a second opinion. I have paid for the Fawcet installation. The plumber said that there was no calcium build up. He said the fawcett was just leaking. I have a copy of the paperwork if needed to support my claim. Thanks,
Final Business Response /* (4000, 13, 2015/03/08) */
You may use this letter as confirmation that FNHW is in receipt of your invoice in reference to your upstairs bathroom faucet installation and angle stop replacement. FNHW considers this claim to be resolved.
I am pleased to inform you that FNHW has accepted your reimbursement request. A check in the amount of $102.63 which represents the cost you paid towards the above mentioned repairs [redacted] arrive under separate cover to you within the next 10-15 business days. Please be advised that this reimbursement is being done as a gesture of customer service, and to assist in the complete resolution of this matter.
We hope that the true value of this home warranty coverage [redacted] continue to be beneficial and convenient as FNHW aims to provide the highest levels of service to you. Should you have any additional questions or concerns do not hesitate to contact us.
Thank you for your business, we look forward to a continued service relationship with you.

Sincerely,

[redacted] Department
Fidelity National Home Warranty
Final Consumer Response /* (2000, 15, 2015/03/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because the company knows that they made a mistake denying me in the first place. Plus they agreed to pay me for the cost of me having it installed. The plumber told me one story. Then he told a different story to the insurance company. It was only when I got a second opinion and a documented copy; then fidelity admitted to their error, I want to thank the Revdex.com for making company's honest. If only fidelity was honest in the first place then I wouldn't have to file a complaint with the Revdex.com, Without the Revdex.com; companies [redacted] continue to take advantage of their customers.

Initial Business Response /* (1000, 5, 2014/06/25) */
This letter is in response to your recent correspondence through the Revdex.com. Your concerns are important to our Company; I appreciate the opportunity to respond.
I understand from your letter that you are requesting...

reimbursement for your microwave and dishwasher for an attempted service call on September 27, 2013; and for your bedroom wall and fence damages as you stated that "the company failed to responds correctly or at all on these issues."
Our records show Fidelity National Home Warranty (FNHW) previously responded to your inquiry on April 29, 2014 in our letter dated April 30, 2014. As advised in our response, FNHW is unable to honor your request for reimbursement for the following reasons.
The records show you contacted our Customer Service department on September 27, 2013 at 8:51 AM and attempted to place a claim for your microwave oven and dishwasher. You advised our customer service representative that these items were listed as defective on your home inspection report, and subsequently your claim was denied the basis for the denial was explained to you over the phone as per your Contract's "Terms of Coverage" #10: "Covered systems and/or appliances must be in good, safe working order at the start of contract coverage. Unknown pre-existing conditions will be covered if, at the time coverage began, the defect or malfunction would not have been known to the homeowner, tenant, buyer, seller, agent, or home inspector by a visual inspection and/or by operating the system or appliance. Known defects of covered items found at the time of a home inspection report are excluded from coverage until proof of repair is received by FNHW." FNHW is in receipt of the invoice for the Dishwasher replacement dated that same date as our records reflect, September 27, 2013 at 9:36 AM.
In response to your requested reimbursement for the cracked bedroom wall and fence damages, our records indicate you were advised in our letter dated April 30, 2013 that there was no reimbursement available through your Contract. FNHW processes all claims according to the terms and conditions of the Contract. Our records show no record of a call placed by you for information on these items. Please be advised that per your Contract's "Terms of Coverage" #8; "This contract covers only those parts, systems and/or appliances specifically mentioned as covered and excludes all others." Fences, walls, and are not specifically mentioned as a covered item.
FNHW stands by the coverage decision and contends this claim was properly processed under the terms and conditions of your warranty Contract.

Sincerely,

[redacted] Department
Fidelity National Home Warranty
Initial Consumer Rebuttal /* (3000, 7, 2014/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The middle ground on this I have already asked for: a partial refund
Simple-the company did NOT respond back after their promise to 2 partial reimbursement due to the FAILURE TO FOLLOW UP AFTER MY X-XX-XX CALL & AFTER THE X-XX-XX EMAIL & 5-5-14 LETTER
I also mailed on my own this new Revdex.com to company over 2 weeks ago-they have NOT responded to this directly to me
I have no problems with other issues I have addressed with the company BUT the company failed to do as promised X-XX-XX & respond to letters on such THIS IS THE ISSUE & THEY ARE DOING NOTHING TO FIX THIS SITUATION NOW
Does the company have a claim number for my X-XX-XX call? Sure NEVER GAVE IT TO ME BECAUSE THEY DID NOT CALL BACK AS THEY PROMISED
It is simple-YOUR COMPANY BROKE A PROMISE TO ME YOUR CUSTOMER & YOU DO NOT CARE & [redacted] NOT TAKE RESPONSIBILITY FOR IT
Final Business Response /* (4000, 9, 2014/06/30) */
Fidelity National Home Warranty (FNHW) is in receipt of your rebuttal letter to the Revdex.com.
Each claim is processed under the terms and conditions of the warranty and accepted or denied on that basis. FNHW stands by its decision regarding the denial of reimbursement for your dishwasher and microwave claim. Please review your contract terms specifically in regard to known defects of coverage items located under "Terms of Coverage" #10 which reads:
"Covered systems and/or appliances must be in good, safe working order at the start of contract coverage. Unknown pre-existing conditions [redacted] be covered if, at the time coverage began, the defect or malfunction would not have been known to the buyer, seller, agent, or home inspector by a visual inspection and/or by operating the system or appliance. Known defects of covered items found at the time of a home inspection report are excluded from coverage until proof of repair is received by FNHW."
Additionally, FNHW stands by its decision regarding the denial of reimbursement for your bedroom wall and fence repairs. As stated under "Terms of Coverage" #8, "This contract covers only those parts, systems and/or appliances specifically mentioned as covered and excludes all others." Fences and walls are not specifically mentioned as covered.
FNHW considers this claim to be correctly processed under the terms and conditions of the Contract and has no further comment regarding this matter.

Sincerely,
[redacted] Department
Fidelity National Home Warranty
Final Consumer Response /* (4200, 11, 2014/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
OK COMPANY, YOU ARE MISSING THE POINT-YOUR EMPLOYEE ON X-XX-XX MADE ME A PROMISE TO GET A CALL BACK ON ISSUES & NO ONE CALLED
Other issues with the company I have had NO problems with
You need to stand behind your employee-your company broke a promise to a customer & you are doing nothing about it
I made an offer in my last post-
STAND BY YOUR EMPLOYEES & YOUR CUSTOMERS YOU BROKE A PROMISE MAKE IT UP TO ME YOUR CUSTOMER

Initial Business Response /* (1000, 5, 2015/09/11) */
Please accept my apologies for the manner in which you felt you were treated as a customer of our Company. FNHW operates with the best of intentions and deepest respect for all of our customers. Our records show FNHW has added the...

coverage for the kitchen refrigerator and authorized repairs to the ice maker under the terms and conditions of your contract.
It is our hope that the value of this home warranty coverage [redacted] continue to be beneficial as FNHW aims to provide the highest levels of service to you. We look forward to a continued service relationship with you.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Shortly after making this complaint, we were contacted by management who was able to resolve the issue by adding the additional coverage. We have since had service; and are awaiting a replacement.

Initial Business Response /* (1000, 5, 2015/09/14) */
Please accept my apologies on behalf of Fidelity National Home Warranty (FNHW) for any inconvenience you had as a customer of our company. FNHW operates with the best of intentions and deepest respect for all of our customers.
Our...

records show the independent service technician was out to the home on or around August 28, 2015. It was this technician's professional opinion that the ductwork had no mechanical failures; however, he found an uneven air flow having to do with the design of the ducts. As stated in the Limits of Liability #5 of the Contract; "FNHW is not responsible for repairs or replacements due to design deficiency."
As explained by the FNHW authorization department assistant manager, the ductwork is functioning the same as it was on the date the contract coverage began, approximately one month prior. As stated in Terms of Coverage #10 of the Contract, "Covered systems and/or appliances must be in good, safe working order at the start of contract coverage. Unknown pre-existing conditions [redacted] be covered if, at the time coverage began, the defect or malfunction would not have been known to the homeowner, tenant, buyer, seller, agent, or home inspector by a visual inspection and/or by operating the system or appliance. Known defects of covered items found at the time of a home inspection report are excluded from coverage until proof of repair is received by FNHW."
We hope that the true value of this home warranty coverage [redacted] continue to be beneficial and convenient as FNHW aims to provide the highest levels of service to you. Should you have any additional questions or concerns do not hesitate to contact us. We value your business and look forward to a continued service relationship with you.

Initial Business Response /* (1000, 5, 2014/09/08) */
This letter is in response to your recent correspondence through the Revdex.com; a copy of which we received on August 26, 2014. Your concerns are important to our Company; I appreciate the opportunity to respond.
I...

understand that you are requesting to add the well pump coverage to your Contract or cancel your Contract altogether. Each claim is processed under the terms and conditions of the warranty contract and accepted or denied on that basis. Our records show that you were not getting any hot water in your home and our service technician found that it was a problem with your well pump. The Option for "Well Pump" coverage was not purchased for this Contract and therefore repairing the well pump is not covered. A letter of denial [redacted] arrive under a separate cover.
FNHW acted diligently by sending confirmations of the Contract order to your mailing/property address for your records. All mailings from FNHW are recorded in the Contract documents. FNHW did mail the Contract on July 3, 2014, two days after we posted the payment to the Contract and again on August 21, 2014. Further, FNHW sends mail "return mail requested" and our records confirm that this Contract was not returned to us by the United States Postal Service.
In response to your request to cancel your Contract, pursuant to Limits of Liability #10 of the Contract, "This contract is non-cancelable, except for: (a) non-payment of contract fees; (b) fraud or misrepresentation of facts material to the issuance of this contract; or (c) when contract is for Seller's Coverage and close of escrow does not occur. If this contract is canceled, the provider of funds shall be entitled to a pro-rated refund of the paid contract fee for the unexpired term, less an administrative fee and less any service costs incurred by FNHW. Upon renewal, this contract is non-cancelable except for non-payment of contract fee, fraud, or misrepresentation of facts."
On behalf of FNHW, please accept my apologies for any inconveniences that you and your family have experienced during this claim process; however, we are unable to honor your requests at this time. Should you have any additional questions or concerns do not hesitate to contact us.
Sincerely,

[redacted] Department
Fidelity National Home Warranty

Initial Business Response /* (1000, 5, 2015/07/14) */
Upon review of your complaint I understand that you are dissatisfied with the service for the pool equipment claim. Accordingly you are requesting to have another company inspect the system for any covered failures. Please accept my...

apologies for the manner in which you felt your claim was handled by our company. FNHW operates with the best of intentions and deepest respect for all of our customers. Each claim is processed under the terms and conditions of the warranty and accepted or denied on that basis.
The independent service technician evaluated the pool and spa equipment and advised FNHW that he did not find any failures to the above ground equipment or control panel. He observed that that the air tubing is working but that the water was not coming out with full pressure through the spa jets. It is his professional opinion that the problem lies in the piping for the pool spa combination which is located underground.
Consequently, the claim was denied by FNHW as the pool and spa equipment coverage is for above ground and accessible parts and components of the filter, pump and heater. As stated in your contract under the Pool/Spa Equipment Option:
Standard Items: All above ground and accessible parts and components of the filtration, pumping and heating system (including the pool sweep pump, pump motor, blower motor and timer).
Not Covered: Lights - liners - solar related equipment - underground water, gas and electrical lines - skimmers - chlorinator or ozonator - ornamental fountains - waterfalls and their pumping systems - structural and/or cosmetic defects - cost of access to make repairs or replacements - inaccessible portion of the spa jets - pop-up heads - turbo or motorized valves - electronic/computerized controls and/or control panels - pool sweeps and related cleaning equipment - salt.
For further review of this claim, you may submit your own second opinion to [redacted]@fnf.com pursuant to the contract's Limits of Liability #2:
"FNHW reserves the right to obtain a second opinion at its own expense. The contract holder may order their own second opinion, but shall be responsible for the cost of said opinion."
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I completely understand that some things are not covered and would understand if this wasnt. However, the issue is that the technician went to the property 2 hours AFTER his window (at 7:30pm) and told us he did NOT do a proper service call because he did not have time. He said he only turned the equipment on and off and the jets did not turn on. We knew that, that is why we called to have someone come out. He did NOTHING to diagnose it so he does not know if the problem was underground or not. We should not have allowed him to even enter the pool area that day and should have made him come at a time specified when he had more time. We have since paid to get the pool jets repaired and it was NOT underground. It was a bad sensor that WE paid to replace so the tenants would be happy. We are NOT satisfied with Fidelity OR the company sent out to service the pool and had to pay over $300 to get it repaired and have a PROPER service call come out.
Final Business Response /* (4000, 16, 2015/08/25) */
Please accept my apologies on behalf of FNHW for any inconvenience in regard to this service. The companies that FNHW uses to perform service are monitored. This matter has been brought to the attention of our vendor relations manager in that area to discuss with the owner of the company. Our records show you spoke to a manager in our Authorizations department who notified you that the technician found the filtration system sensor that was in need of repair was a component of the salt water system. Our records also show that the Coverage Option for the "Salt Water Pool Equipment" coverage was not purchased for this Contract when you renewed; therefore, the sensor is not covered. You were advised the back flush cleaning and maintenance for the above ground line repair was due to calcium build up. As stated in Limits of Liability #5 of the Contract, "FNHW [redacted] not perform routine maintenance or cleaning. The contract holder is responsible for providing routine maintenance and cleaning of covered items as specified by the manufacturer to ensure continued coverage of such items. For example, heating and air conditioning systems require periodic cleaning and/or replacement of filters and water heaters require periodic flushing."
FNHW is pleased to have been able to provide service recently to the 2 horse power pump and impeller shaft and o ring of the pool equipment.
Final Consumer Response /* (2000, 18, 2015/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/16) */
Our records show you first requested service on February 2, 2015 (our service work order # XXXXXXX), for a circuit breaker tripping when you used the microwave oven. The electrician reported that the circuits were overloaded. He advised...

Fidelity National Home Warranty (FNHW) that two bedroom outlets, two outlets in the garage and the microwave oven were all on one circuit. When the microwave oven is used, overloads the circuit and trips the breaker. Repairs were denied by FNHW based on the Contract's Limits of Liability #5 which reads in relevant part: "FNHW is not responsible for repairs or replacement due to misuse or abuse, disassembled or missing parts nor for failures or damage due to: fire, flood, smoke, lightning, freeze, earthquake, theft, storms, accidents, riots, war, vandalism, animals or pests, power failure, surge and/or overload..." The records show FNHW sent a letter of denial to you on or about February 12, 2015.
Shortly thereafter, a second claim was placed for the same problem. Our records show you told our service representative that the breaker tripping when using the microwave oven was new problem that had not happened since you were in the home. In good faith, a second opinion was dispatched to a different electrical company.
The second electrician reported to FNHW that he found the breaker weak and burnt. He replaced the breaker, but further advised that the circuit was overloaded by having the microwave oven and other small appliances on one circuit, on the same side of the home. To correct the problem he recommended adding a second breaker. A second letter of denial referencing the above Limits of Liability #5 was sent on or about March 11, 2015.
On June 3, 2015 our records show service was dispatched to an electrician for two bathrooms and one bedroom with no power. The electrician reported that he traced wiring in the attic and found that it runs under wood panels. It is his professional opinion that the wiring is damaged under the wood paneling in the attic has been damaged by people walking on the wood panels as well as having storage items set on the panels over the wiring. Our representative advised you that the wiring failure is not due to normal wear and denied the claim as supported by the Contract's Limits of Liability #1: "FNHW's liability is limited to failures due to normal wear and tear during the term of the contract." The letter of denial [redacted] arrive in the mail under separate cover.
Our records do confirm that electricians dispatched by FNHW reconnected a wire and replaced two breakers in 2011, and breakers were replaced in early 2012. Our service work order #XXXXXXX, July of 2011 shows the electrician advised FNHW there was an overload. He reported that a portable air conditioner was hooked up to the 15 amp circuit along with the bedroom lights, a fan and a hallway light. He advised the air conditioner should be run on its own 15 amp circuit. He reset the breaker while at the home, and FNHW sent a letter of denial also based on the aforementioned Limits of Liability #5 on or about August 15, 2011.
Based on our review of FNHWs analysis of the claim, our position remains the same. The failure of the breakers and panel is due to the overload, and the damage to the wiring in the attic is not due to normal wear. For further review of this matter you may submit your own second opinion by a licensed electrician pursuant to the Contract's Limits of Liability #2: "FNHW reserves the right to obtain a second opinion at its own expense. The contract holder may order their own second opinion, but shall be responsible for the cost of said opinion."

Initial Business Response /* (1000, 5, 2014/10/13) */
This letter is in response to your recent correspondence through the Revdex.com; a copy of which we received on October 8, 2014. Your concerns are important to our Company; I appreciate the opportunity to respond.
Each...

claim is processed under the terms and conditions of the warranty Contract and accepted or denied on that basis. Our records indicate that you wanted reassurance from FNHW over the phone that the repairs you stated that were needed by your own technician were covered prior to having a FNHW technician service your property. It is impossible for FNHW to determine coverage without having a technician make an assessment of the failure at the property and advise what it needed for repairs.
Our records also show that you contacted FNHW on October 8. 2014 and made reference to your home inspection report regarding concerns pertaining to your air conditioning drain lines. It is our understanding that you haven't had these concerns addressed. Although FNHW has not had the opportunity to review your home inspection report, please be advised that these known preexisting conditions are not covered. Please refer to your Contract's Terms of Coverage #10 which states, :Covered systems and/or appliances must be in good, safe working order at the start of contract coverage. Unknown pre-existing conditions will be covered if, at the time coverage began, the defect or malfunction would not have been known to the homeowner, tenant, buyer, seller, agent, or home inspector by a visual inspection and/or by operating the system or appliance. Known defects of covered items found at the time of a home inspection report are excluded from coverage until proof of repair is received by FNHW."
In terms of the $65.00 service fee payment, as stated in Terms of Coverage #3, "A $65.00 fee is due for each service trade request and is paid to the contractor upon arrival at the home. For example, if a contract holder needs both a plumber and an appliance technician, each will require a separate service trade call fee. The fee is due once we initiate the service request on your behalf and is still due when: the diagnosis results in a complete or partial exclusion of coverage; the contractor is in route to the home and you cancel the appointment; you fail to provide the necessary access to perform the service request, including not being home at the time of the pre-arranged appointment. Failure to pay a fee will result in suspension of coverage until such time as the proper fee is paid. Upon receipt of that payment, coverage will be reinstated for the remainder of the Contract term."
We understand that you were requesting to cancel your Contract. Per the Limits of Liability #10 of the Contract, "This contract is non-cancelable, except for: (a) non-payment of contract fees; (b) fraud or misrepresentation of facts material to the issuance of this contract; or (c) when contract is for Seller's Coverage and close of escrow does not occur. If this contract is canceled, the provider of funds shall be entitled to a pro-rated refund of the paid contract fee for the unexpired term, less an administrative fee and less any service costs incurred by FNHW. Upon renewal, this contract is non-cancelable except for non-payment of contract fee, fraud, or misrepresentation of facts."
It is our hope that we will be able to service your home warranty needs in the future. Should you have any additional questions or concerns do not hesitate to contact us.
Sincerely,

Customer Care Department
Fidelity National Home Warranty
Initial Consumer Rebuttal /* (3000, 7, 2014/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your records are not right. My records state that your customer service representative said that service repairmen will tell whether "it is pre-existing condition or not"
And they also said "they do not know whether it is covered under warranty or not"
I am not mentioning names of your representatives for privacy reasons
You received 1 star rating from yelp because of terrible customer service and apathetic attitude and same is depicted in this reply in which you are simply repeating terms and conditions of contract and not listening to the concerns of customer
Your service man contractors are impolite at same level as you are.
You shall not make false claims about pre-existing conditions without providing evidence .
Please do not state terms and conditions of contract and hope that "you will be able to service home warranty in future". Future needs are engendered by present .If presently you are denying my requests then why shall I be with you in future
Final Business Response /* (4000, 9, 2014/11/03) */
Fidelity National Home Warranty (FNHW) is in receipt of your rebuttal letter to the Revdex.com.
Please note that service technicians are sent to make an evaluation of the failures occurring and provide a resolution; however it is FNHW who assesses your full claim and provides coverage according to the terms and conditions of your warranty Contract.
FNHW processes all claims according to the terms and conditions of the warranty Contract. Upon further review of your correspondence, FNHW stands by its decision regarding your air conditioning claim.
You advised FNHW about your home inspection report regarding concerns pertaining to your air conditioning drain lines. We understand that these concerns have not been addressed. As you have been advised, although FNHW has not had the opportunity to review your home inspection report, these known preexisting conditions are not covered. As stated in the Contract's Terms of Coverage #10, "Covered systems and/or appliances must be in good, safe working order at the start of contract coverage. Unknown pre-existing conditions will be covered if, at the time coverage began, the defect or malfunction would not have been known to the homeowner, tenant, buyer, seller, agent, or home inspector by a visual inspection and/or by operating the system or appliance. Known defects of covered items found at the time of a home inspection report are excluded from coverage until proof of repair is received by FNHW."

FNHW considers this claim to be correctly processed under the terms and conditions of the Contract and has no further comment regarding this matter.

Sincerely,
[redacted] Department
Fidelity National Home Warranty
Final Consumer Response /* (4200, 11, 2014/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response because of following reasons
1. 1 star rating on yelp by so many unsatisfied customers explains it all.
2. Just for showing their faces to us technicians demand $65 co-pay which is kind of weird due to following reasons
a) Trip 1 is for checking the issue (even though problem is told on phone) $65 gone
b) Trip 2 technician gets some part and puts them in then he says there are more parts needed ( $65 gone again)
c) Trip 3 technician comes and puts parts. Now he takes authorization from FNHW and FNHW states that this is not covered and you have to pay $160 more
even though customer tries to make a reasoning but no use $195 already gone and now to make thing working we need to pay $165 more.
3 . This claim made by FNHW is not true.I did not convey anything about pre-existing condition or home inspection report
FNHW should get lower rating from Revdex.com . A is too high. Just go on yelp and see the true picture where FNHW has not even cared to respond to any customers' concerns.