I'm not sure anything I say at this point is going to pacify *** ***
As I stated previously, Health Alliance is the one who first submitted her account to PRM and then allowed her account to roll into collectionsHer issue is really with them and their previous billing companyif they, Health alliance want to pass the buck onto us, that's just not rightWe did what they asked us to do
We have been in business over years and her statements about illegal actions are just plain false
She ended up paying the bill because she found it was actually owed like she was told back in October of what does she want from us? I already told her it isnt on her credit
Revdex.com:
I have reviewed the response made by the business in reference to complai** ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,*** *** I received the alert fro* *** *** saying there was a change that needed attentionwhen I checked it was a $bill in collection from Fidelity CollectionsI contacted Fidelity the following dayi asked about the bill on my credit report, the person told me I owed $607.??i asked what these bills were for she stated they are from *** ***i asked for a detailed printout of these accounts and the dates of serviceA week later I received a generic billing statement that showed a total of $607.?? and the account number read various accountsThe following day I contacted *** *** and asked about the bills and I had two Bills I have there are current and they are not in collection, and none equal the amount asked by FidelityI also contacted *** *** *** *** *nd once again have no amounts owed to themThat afternoon I contacted Fidelity once again and asked for a detailed statement from them of the amounts and dates of service of each amountthey promptly told me that they do not have that information and I need to contact *** *o receive those dates. I then asked how they attached this bill to my credit report without sending a billing statement or contacting me by phone.
From: *** *** *** Sent: Monday, February 16, 4:PMTo: ***Subject: re fidelity
Thank you for responding, the
only documents I receive from Fidelity is the same billing statement that for
the account # it reads various accounts this is the only information they send
meI contacted *** *** business office and went through all bills for
myself and my familyI do have bills but none were the ones in question that
were attached to my credit reportthe bills that Fidelity placed on my credit
report were for my wife and yr old son, bills in which my wife had set
a payment agreement and was making payments as scheduled. not one time has these
other bills been discussed with my wife at any time while payment arrangements
were being madealso I have paid the accounts in total plus the interest that
Fidelity charged meI still cant understand how they can attach any bills to my
account without attempting to contact menow after contacting the ** *** with a complaint I now receive statements from Fidelity that payment is now due
in full and options have been discussed for lawsuits regarding my accountsI
want to help anyway possible to stop this from happening to anyone else, if it
wasn't for my credit app then I wouldn't have had any idea about thisI have
copies of these statements that were sent to me and a check stub of full
paymentif there is anything else I can help with please contact methank
you
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Well seeing as you are wrong and won't admit that by law you can not contact people are work or past certain hoursI've taken this to the next step
Regards,
*** ***
we will close his accounts and remove them from his credit so as to not have to spend more time and money, but understand ** *** *ever provided proof he filed a fraud report with the police or a copy of his passport showing proof he was not in the country at the time of service
unfortunatly in todays world, we cant just take peoples word when they say they don't owe somethingas you can imagine, we get that allot and its not true
There is nothing else we can do then send him the credit bureau verification formWe not only manually removed it from his credit but it will be electronically closed at the end of this m onth
We spoke with *** ** *** *** ** *** and she confirmed the balance is still owedhe must have spoken with a current billing company or a different creditor.
I have attached a copy of the bill for his reviewneither medicare or medicaid ever paid
the bill
I can understand *** *** frustration as far as getting conflicting responses to her questionsLet me try and explain the confusion and what has transpired and why
on October 2, *** *** **ceived a notice from our non default subsidiary called
Professional receivables managementShe contacted our office on October 15th, and stated she would contact her insurance and also thought she may have paidwe instructed her to check into that and get back to us so her account didn't roll into collections at FidelityThe account was on hold for months giving her the opportunity to investigate and respondWe never heard back from her or our client.
On March 2nd the unpaid account was loaded into Fidelity Collections and a notice was sent explaining the account from 1-5-was still unpaid
As far as her son, the confusion with our newer account rep *** was over his agehe was at time of service but is now years of age and an adultwe apologize for this confusion and have covered this with our account rep
The reason the account is now in Williams name is because he is responsible for his sons medical bills, the same as *** ***s till he turned
This account has not and will not be reported the credit bureau
I am reviewing all conversations to assure proper compliance with our account repsIf one of account reps was rude or said something inappropriate, I apologize and they will be retrained and reprimanded if necessary.
We have been in business years and we take all complaints serious
">Dear Revdex.comThank you for resolving my issue with Fidelity Properties, Inc. I looked at the website to enter the, "Thank you" message but was not able to.Have a blessed day!Sincerely,*** ***
To clarify, *** ***t was sent a letter on January 28th by our company in regard to the outstanding debtThe creditor has placed a hold on her account and is billing a third party payeeSubsequently no credit reporting will take place on ** *** account unless we are told to
proceed by the creditor at a later dateWe will certainly make a courtesy contact to ** *** if there is a remaining balance after or if it is not paid by her third party payeethat will give her time to resolve before any credit reporting happens
We were previously the collection agency for [redacted]s and...
in october of 2013 they placed an account with our office for collections. Since that time they have changed computer systems and collection agencies. Their new computer system was unable to retain the old records and hence why it has no record of his old account. The person he spoke with obviously was not there when they previously used our services.we have spoken with their office manager [redacted] and explained the current situation and she tried to retrieve the old records but was not successful.
We have closed the account and will notify the credit bureau to remove it from their records.
if he supplies us with proof that the account has been paid in full, we will correct our records and remove it from his credit record. our client ( TUSCARAWAS OPEN MRI) has no record of ever being paid.
We will remove it from his credit but that's not our normal policy since it was in collections for 5 months, he will receive something in the mail next week.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution would be satisfactory to me. I will wait until April 30th 2016 for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
WE APOLOGIZE FOR THE MISUNDERSTANDING THAT TOOK PLACE BETWEEN HER AND OUR ACCOUNT REP. WE WILL BE SENDING HER A WRITTEN LETTER IN THE NEXT WEEK STATING THE ACCOUNTS SHE PAID WILL BE REMOVED FROM HER CREDIT. WE WILL ALSO SUSPEND THE OTHER ACCOUNTS FOR 30 DAYS. THAT WILL GIVE HER AN...
OPPORTUNITY TO DECIDE WHAT TYPE OF ARRANGEMENT SHE WISHES TO MAKE. IF SAID AGREEMENT IS ENTERED INTO, WE WILL ALSO REMOVE THOSE FROM HER CREDIT AS WELL. I HAVE PLACED A HOLD ON HER ACCOUNTS UNTIL OCTOBER 30TH.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We will remove the account from his credit. we will notify the credit bureau and send him copies of the deletion. it normally takes 30 days for the credit bureaus to process.
/>
I have spoken with our account rep and he does recall speaking with [redacted] about us calling a wrong number. Her number has been removed and we are in the process of pulling the conversation for review and if his tone was not cooperative, we will address that with him.
We take all...
complaints serious and spend numerous hours covering proper tone and treating people with respect.
I'm not sure anything I say at this point is going to pacify *** ***
As I stated previously, Health Alliance is the one who first submitted her account to PRM and then allowed her account to roll into collectionsHer issue is really with them and their previous billing companyif they, Health alliance want to pass the buck onto us, that's just not rightWe did what they asked us to do
We have been in business over years and her statements about illegal actions are just plain false
She ended up paying the bill because she found it was actually owed like she was told back in October of what does she want from us? I already told her it isnt on her credit
Revdex.com:
I have reviewed the response made by the business in reference to complai** ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,*** *** I received the alert fro* *** *** saying there was a change that needed attentionwhen I checked it was a $bill in collection from Fidelity CollectionsI contacted Fidelity the following dayi asked about the bill on my credit report, the person told me I owed $607.??i asked what these bills were for she stated they are from *** ***i asked for a detailed printout of these accounts and the dates of serviceA week later I received a generic billing statement that showed a total of $607.?? and the account number read various accountsThe following day I contacted *** *** and asked about the bills and I had two Bills I have there are current and they are not in collection, and none equal the amount asked by FidelityI also contacted *** *** *** *** *nd once again have no amounts owed to themThat afternoon I contacted Fidelity once again and asked for a detailed statement from them of the amounts and dates of service of each amountthey promptly told me that they do not have that information and I need to contact *** *o receive those dates. I then asked how they attached this bill to my credit report without sending a billing statement or contacting me by phone.
From: *** *** *** Sent: Monday, February 16, 4:PMTo: ***Subject: re fidelity
Thank you for responding, the
only documents I receive from Fidelity is the same billing statement that for
the account # it reads various accounts this is the only information they send
meI contacted *** *** business office and went through all bills for
myself and my familyI do have bills but none were the ones in question that
were attached to my credit reportthe bills that Fidelity placed on my credit
report were for my wife and yr old son, bills in which my wife had set
a payment agreement and was making payments as scheduled. not one time has these
other bills been discussed with my wife at any time while payment arrangements
were being madealso I have paid the accounts in total plus the interest that
Fidelity charged meI still cant understand how they can attach any bills to my
account without attempting to contact menow after contacting the ** *** with a complaint I now receive statements from Fidelity that payment is now due
in full and options have been discussed for lawsuits regarding my accountsI
want to help anyway possible to stop this from happening to anyone else, if it
wasn't for my credit app then I wouldn't have had any idea about thisI have
copies of these statements that were sent to me and a check stub of full
paymentif there is anything else I can help with please contact methank
you
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Well seeing as you are wrong and won't admit that by law you can not contact people are work or past certain hoursI've taken this to the next step
Regards,
*** ***
we will close his accounts and remove them from his credit so as to not have to spend more time and money, but understand ** *** *ever provided proof he filed a fraud report with the police or a copy of his passport showing proof he was not in the country at the time of service
unfortunatly in todays world, we cant just take peoples word when they say they don't owe somethingas you can imagine, we get that allot and its not true
There is nothing else we can do then send him the credit bureau verification formWe not only manually removed it from his credit but it will be electronically closed at the end of this m onth
We spoke with *** ** *** *** ** *** and she confirmed the balance is still owedhe must have spoken with a current billing company or a different creditor.
I have attached a copy of the bill for his reviewneither medicare or medicaid ever paid
the bill
I can understand *** *** frustration as far as getting conflicting responses to her questionsLet me try and explain the confusion and what has transpired and why
on October 2, *** *** **ceived a notice from our non default subsidiary called
Professional receivables managementShe contacted our office on October 15th, and stated she would contact her insurance and also thought she may have paidwe instructed her to check into that and get back to us so her account didn't roll into collections at FidelityThe account was on hold for months giving her the opportunity to investigate and respondWe never heard back from her or our client.
On March 2nd the unpaid account was loaded into Fidelity Collections and a notice was sent explaining the account from 1-5-was still unpaid
As far as her son, the confusion with our newer account rep *** was over his agehe was at time of service but is now years of age and an adultwe apologize for this confusion and have covered this with our account rep
The reason the account is now in Williams name is because he is responsible for his sons medical bills, the same as *** ***s till he turned
This account has not and will not be reported the credit bureau
I am reviewing all conversations to assure proper compliance with our account repsIf one of account reps was rude or said something inappropriate, I apologize and they will be retrained and reprimanded if necessary.
We have been in business years and we take all complaints serious
">Dear Revdex.comThank you for resolving my issue with Fidelity Properties, Inc. I looked at the website to enter the, "Thank you" message but was not able to.Have a blessed day!Sincerely,*** ***
To clarify, *** ***t was sent a letter on January 28th by our company in regard to the outstanding debtThe creditor has placed a hold on her account and is billing a third party payeeSubsequently no credit reporting will take place on ** *** account unless we are told to
proceed by the creditor at a later dateWe will certainly make a courtesy contact to ** *** if there is a remaining balance after or if it is not paid by her third party payeethat will give her time to resolve before any credit reporting happens
We were previously the collection agency for [redacted]s and...
in october of 2013 they placed an account with our office for collections. Since that time they have changed computer systems and collection agencies. Their new computer system was unable to retain the old records and hence why it has no record of his old account. The person he spoke with obviously was not there when they previously used our services.we have spoken with their office manager [redacted] and explained the current situation and she tried to retrieve the old records but was not successful.
We have closed the account and will notify the credit bureau to remove it from their records.
if he supplies us with proof that the account has been paid in full, we will correct our records and remove it from his credit record. our client ( TUSCARAWAS OPEN MRI) has no record of ever being paid.
We will remove it from his credit but that's not our normal policy since it was in collections for 5 months, he will receive something in the mail next week.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution would be satisfactory to me. I will wait until April 30th 2016 for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We will certainly honor Mr [redacted]'s request to not contact him at work. We were not aware it was inconvenient to reach him at his work number.
To clarify though, the FDCPA does allow a collector to contact a consumer at work.
WE APOLOGIZE FOR THE MISUNDERSTANDING THAT TOOK PLACE BETWEEN HER AND OUR ACCOUNT REP. WE WILL BE SENDING HER A WRITTEN LETTER IN THE NEXT WEEK STATING THE ACCOUNTS SHE PAID WILL BE REMOVED FROM HER CREDIT. WE WILL ALSO SUSPEND THE OTHER ACCOUNTS FOR 30 DAYS. THAT WILL GIVE HER AN...
OPPORTUNITY TO DECIDE WHAT TYPE OF ARRANGEMENT SHE WISHES TO MAKE. IF SAID AGREEMENT IS ENTERED INTO, WE WILL ALSO REMOVE THOSE FROM HER CREDIT AS WELL. I HAVE PLACED A HOLD ON HER ACCOUNTS UNTIL OCTOBER 30TH.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We will remove the account from his credit. we will notify the credit bureau and send him copies of the deletion. it normally takes 30 days for the credit bureaus to process.
/>
our record indicate the consumer has been paying the creditor but we dont control what the creditor turns into collections.
we will contact the credit bureau to have her account removed as long as she pays the creditor monthly.
I have spoken with our account rep and he does recall speaking with [redacted] about us calling a wrong number. Her number has been removed and we are in the process of pulling the conversation for review and if his tone was not cooperative, we will address that with him.
We take all...
complaints serious and spend numerous hours covering proper tone and treating people with respect.