Fidem Finance Reviews (%countItem)
Fidem Finance Rating
Address: P O Box 48235, Vancouver, British Columbia, Canada, V7X 1A1
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Fidem Finance
Add new contacts
On 2/12,I attempted to pay 3 affirm loans. There were processing errors on their end but it still posted to my bank account. I contacted my bank they said these were not fraud charges and to attempt to reconcile with company. I contacted affirm 2/12,2/14,2/18, 2/19 via emails and phone calls. Provided proof that these funds left my account. They will not update my loans to reflect these payments because of the processing error on their end.
AFFIRM intentionally sitting on payments that say accepted after payments made ! Wont accept CREDIT CARD payments to address payment issues !
I got my affirm card after my consumer proposal to boost my credit. My payments were on time , except 2 times , this year after getting my *** , I paid my affirm card in full and called them and asked to cancel my card , which they did , by my own mistake , when I was doing online banking , I paid 700 $ extra to cancelled account , I wanted to pay my *** card. I called affirm and they told me that is going to take 60 days to be refunded to me , unless 39.00 cheque fee , I pay them , which I agreed. Today February 20 I called my bank, they told me that they send urgent request to affirm ask them to release fund immediatly. I called again affirm and again the same story , 60 days. I told them that I have payment to make and due date approaching , in order to keep my credit in good condition.*** I want my 700$ right away back , this amount does not belong to Affirm and they know very well that was transfered to them by mistake. CSR told me that was refunded to me on 5th of February but it is going to take 60 days to appear on my account, Do you believe that ?
Thank you
***
Product_Or_Service: ***
Account_Number:
Initial Business Response /(1000, 15, 2018/02/23) */
Contact Name and Title: Suzanne L
Contact Phone: ***
Contact Email: ***
We are sorry for the inconvenience you have experienced. We have contacted our bank who confirmed the receipt of the request from your bank for the funds to be returned. On Monday, our bank will be faxing to your bank a permission to debit our bank account and return the funds to your bank account. Please do not hesitate to contact us at *** if the funds are not back in your account on Tuesday and we will follow up with the bank.
Initial Consumer Rebuttal /(3000, 17, 2018/03/06) */
Dear Ms.
Thank you for your hard work and time , that is very good that Revdex.com does exist , otherwise the businesses would ripping off the people . The first time I wrote to you , they told me that they refunded the money on fifth of February , now in this resolution they say that they are going to give permission to widthraw from their account , you see , which one should I believe , anyway today is tuesday and I checked my account , no fund is there , based on what they said , and because of their negligence , I was charged 48$ , I am sending you the screen shot from my account , to prove you. I want as soon as possible 700$ + 48$ to be wired to my account .before any other NSF charges made to my account , they have pay me .
Thank you for your time
Best regards
***
Final Business Response /(4000, 20, 2018/03/08) */
Dear ***,
Following the receipt of your email below, we have reached out to our bank for an update. The fax authorization to debit our account was sent on Monday February 26th as indicated in our response and the funds were debited from our account on February 27th. Please find below a copy of the screenshot of the debit from our account: (please see attached)
In addition, a cheque in the amount of $48 will be sent to Ms. by courier tomorrow.
If you require anything further, please do not hesitate to contact me directly or Steven T (Director - Legal Services). We can both be reached by emailing ***.
Thank you,
Suzanne
Final Consumer Response /(2000, 22, 2018/03/09) */
I received 700 by 1st of March , thank you for your hard work and cooperation , still I am waiting for the 48 $ , bank charged me for NSF .
Thankyou