Fido Foods

[redacted] ***,After reviewing your complaint and going back through all of the emails including the ones which you sent us regarding items which you wanted to return, as well as items which were out of stock at the time of ordering - we have determined that: Due to some of the products which you requested which were discontinued by the manufacturer (after your order and after we had ordered them from our suppliers)Items that you received and other items were charged for as that were not received It appears that through a multitude of emails and the original complaint, that we communicated you would be returning these items unused - however that was not done Then we received this Revdex.com complaint which did not have any of your information on it so we were unable to determine who you were and a very harsh review on Yelp.com (which is understandable since you were clearly frustrated about the order situation) First we would like to apologize for the long drawn out communication over this order and the itemsThis should not have gotten to this point and for that we apologize Second, we are issuing you the remainder of your refund for $which is the difference in the original refund which we issued you and the total amount you were overcharged So you now have been reimbursed for the items which you did not receive which were out of stock at the time of your order (these products were discontinued by the manufacturer) We appreciate your business although it was an unpleasant experience for you and it did take time to get this sorted out immediately We would however appreciate an updated Yelp.com review as we have done as you've asked and do not feel that your commentary accurately reflects the situation which is outlined in this complaint or in the factual documentation of emails and communication over this matterWe completely understand that you were upset and not getting the appropriate attention from Fido Foods regarding the matter - and we recognize that you were upset Again, please accept our sincerest apologies for this unpleasant experience, it is our goal to have our clients 100% satisfied and we have made the necessary corrections on our end to ensure this does not occur with any of our other customers Thank you and have a nice weekend, Fido Foods NYC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I finally received the refund in full, therefore, I would delete the review I left for the business at [redacted] as requested Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Fido Foods regarding complaint ID [redacted] .Sincerely, [redacted] ***

Based upon the order date, order amount and customer's name, we have no record of any order for this customer or having done business with this person. A copy of any invoice and communication with said customer would be appreciated so that we can issue them the appropriate refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Is it ok that the business can please provide tracking number and all the shipping informationso that we can track those orders? They were send out in one package or in separate packages? Which date they were sent out? Please provide these info Thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

All appropriate items were delivered to customerCustomer complaint appears from an account which is not located in the United States - but through a 3rd party logistics address which ships items to individuals outside of the United States All tracking information shows items were delivered
and signed for by the representative of the customer Unfortunately, we cannot guarantee delivery to the customer located overseas after items are potentially tampered with through the second shipment which the customer has placed through their international shipping provider Potential causes for the customer's claim could be tampering with the shipment by the 3rd party receiver or through their country's customs department. All items received by customer were signed by "***"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Please see the attached. One is the order record I printed out just in case. I only received 2 items out of this order due to being out of stock, which was not their fault.However; other items have been out of stock for long time and I asked to replaced a couple of items to other items available, but what they sent me was things that were not I asked for.They charged in full for the first shipment although they shipped me only a part of my order and then charged more than what they show on their website.I am totally disappoint about their response and attitude. I believe their business is completely fraudulent. I appreciate your support. Thank you and best regards, [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],After reviewing your complaint and going back through all of the emails including the ones which you sent us regarding items which you wanted to return, as well as items which were out of stock at the time of ordering - we have determined that: 1. Due to some of the products which you requested which were discontinued by the manufacturer (after your order and after we had ordered them from our suppliers). 2. Items that you received and other items were charged for as that were not received.  It appears that through a multitude of emails and the original complaint, that we communicated you would be returning these items unused - however that was not done.  Then we received this Revdex.com complaint which did not have any of your information on it so we were unable to determine who you were and a very harsh review on Yelp.com (which is understandable since you were clearly frustrated about the order situation).   First we would like to apologize for the long drawn out communication over this order and the items. This should not have gotten to this point and for that we apologize.  Second, we are issuing you the remainder of your refund for $25.25 which is the difference in the original refund which we issued you and the total amount you were overcharged.  So you now have been reimbursed for the items which you did not receive which were out of stock at the time of your order (these products were discontinued by the manufacturer).   We appreciate your business although it was an unpleasant experience for you and it did take time to get this sorted out immediately.  We would however appreciate an updated Yelp.com review as we have done as you've asked and do not feel that your commentary accurately reflects the situation which is outlined in this complaint or in the factual documentation of emails and communication over this matter. We completely understand that you were upset and not getting the appropriate attention from Fido Foods regarding the matter - and we recognize that you were upset.  Again, please accept our sincerest apologies for this unpleasant experience, it is our goal to have our clients 100% satisfied and we have made the necessary corrections on our end to ensure this does not occur with any of our other customers.   Thank you and have a nice weekend, Fido Foods NYC

Revdex.com:At this time, I have not been contacted by Fido Foods regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I finally received the refund in full, therefore, I would delete the review I left for the business at [redacted] as requested.
Sincerely,
[redacted]