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Fido's Retreat

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Reviews Fido's Retreat

Fido's Retreat Reviews (7)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[When I call to cancel the reservation on December ***, ***'s representative did not mention anything about the "generous offer" for creditHe rudely said, "you can't cancel." When I asked about the 7-day cancellation policy on his application, he pointed to the the website and said that the application terms were old termsAccording to him, *** can change the terms any time they want even if those changes are not evident on the applicationI told him the only terms I agreed to are the ones I signedI then asked *** to not charge my credit card, ***'s representative tauntingly laughed and hung upI then sent *** an email follow up about the cancellationSoon after, *** charged my credit cardA few days later, *** responded to my email and then "generously" offered to give me credit (credit which wouldn't be there in the first place if *** had respected my request to not charge my credit card)After all that *** had put me through, I think it is safe to say that I will never ever, in my right mind, entrust my dogs to themThe experience that I've had with *** is enough to scare me away for the rest of my lifeI think anyone in ***'s role would know that I will never be back given the "great" customer service that they providedI've also made it quite clear to *** that the credit will not do me good since I don't intend to board my dogs in the futureAs far as I know, *** suffered no damages from my cancellation (I've asked *** to provide evidence that they had to turn people away due to spacing issue before my cancellation but haven't received any)There's absolutely no justification for *** to take my money like that*** has unjustly enriched itself and therefore a full refund is only most appropriate.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The credit card authorization form customer signed on 11/**/clearly states our policy of no refunds, only credits at our discretionThis is also written on the credit card authorization form copy that the customer provided Revdex.comWe reminded customer of our written policy stating that no refunds are givenCustomer became irate and rejected our generous offer of credit towards future services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The application that *** provided specifically allows for cancellation days in advance for holidaysI cancelled days before the reservation start date*** should not have charged my credit card after I cancelled and therefore any offer made by *** other than a full refund is insufficientI also told *** that I do not intend to board my dogs at *** in the future so a credit towards my account would be useless to me***'s representative was rude and disruptive as soon as I told him I wanted to cancel***'s representative laughed at me when I asked him not to charge my credit card In addition, *** keeps insisting that holiday season is a busy season for *** but *** has not provided any evidence that it had to turn people away because it was holding spots for my dogs before the cancellation.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[When I call to cancel the reservation on December ***, ***'s representative did not mention anything about the "generous offer" for creditHe rudely said, "you can't cancel." When I asked about the 7-day cancellation policy on his application, he pointed to the the website and said that the application terms were old termsAccording to him, *** can change the terms any time they want even if those changes are not evident on the applicationI told him the only terms I agreed to are the ones I signedI then asked *** to not charge my credit card, ***'s representative tauntingly laughed and hung upI then sent *** an email follow up about the cancellationSoon after, *** charged my credit cardA few days later, *** responded to my email and then "generously" offered to give me credit (credit which wouldn't be there in the first place if *** had respected my request to not charge my credit card)After all that *** had put me through, I think it is safe to say that I will never ever, in my right mind, entrust my dogs to themThe experience that I've had with *** is enough to scare me away for the rest of my lifeI think anyone in ***'s role would know that I will never be back given the "great" customer service that they providedI've also made it quite clear to *** that the credit will not do me good since I don't intend to board my dogs in the futureAs far as I know, *** suffered no damages from my cancellation (I've asked *** to provide evidence that they had to turn people away due to spacing issue before my cancellation but haven't received any)There's absolutely no justification for *** to take my money like that*** has unjustly enriched itself and therefore a full refund is only most appropriate.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer called us days after having made a boarding reservation for her dogReservation was made for the most sought after Holiday dates of the yearJust like Hotels and airlines, we reserve a space for customers when they make a reservationWe have limited capacity for boardingWe turned
business away due to customer's reservation for a limited spotWe reminded customer of our written policy stating that no refunds are given, rather credits towards use of future services are issued at management's discretionThe credit card authorization form customer signed on 11/**/clearly states this policy of no refunds, only credits at our discretionWe can provide a copy of the credit card authorization form customer signed if requiredCustomer became irate, argumentative, started yelling and was abusive towards representativeRepresentative offered to issue customer a credit towards future services, even though we were not obligated to do soCustomer rejected the credit and just wanted what she wantedUnfortunately there was nothing more we could do for her as customer was being unreasonableWe therefore rescinded our generous offer of credit for future services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The application that *** provided specifically allows for cancellation days in advance for holidaysI cancelled days before the reservation start date*** should not have charged my credit card after I cancelled and therefore any offer made by *** other than a full refund is insufficientI also told *** that I do not intend to board my dogs at *** in the future so a credit towards my account would be useless to me.***'s representative was rude and disruptive as soon as I told him I wanted to cancel***'s representative laughed at me when I asked him not to charge my credit card In addition, *** keeps insisting that holiday season is a busy season for *** but *** has not provided any evidence that it had to turn people away because it was holding spots for my dogs before the cancellation.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer called us days after having made a boarding reservation for her dogReservation was made for the most sought after Holiday dates of the yearJust like Hotels and airlines,
we reserve a space for customers when they make a reservationWe have limited capacity for boardingWe turned business away due to customer's reservation for a limited spotWe reminded customer of our written policy stating that no refunds are given, rather credits towards use of future services are issued at management's discretionThe credit card authorization form customer signed on 11/**/clearly states this policy of no refunds, only credits at our discretionWe can provide a copy of the credit card authorization form customer signed if requiredCustomer became irate, argumentative, started yelling and was abusive towards representativeRepresentative offered to issue customer a credit towards future services, even though we were not obligated to do soCustomer rejected the credit and just wanted what she wanted
Unfortunately there was nothing more we could do for her as customer was being unreasonableWe therefore rescinded our generous offer of credit for future services

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Address: 230 Livingston St, Brooklyn, New York, United States, 11201

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