Fiducial

The client came to me on August 17, for our first hair appointment to color her roots and cut her hairShe returned six months later, on February 22, for root touch upIt was obvious she had her hair done in-between our appointments elsewhere, and I would have to correct the multiple colors applied to her hair to achieve what she was requestingI then informed her it would be a multi-visit process to achieve her desired colorShe agreed, and we scheduled our third appointment for April 14, at 1:p.m, which is the appointment she filed a complaint against.On April 14", 2016, I touched up her roots and performed a bleach washI then applied toner to achieve her desired hair colorI also gave her a haircut and styled her hairIn her complaint, the client claims the toner and color-removing wipe gave her a chemical burnThe toner did drip down on her forehead when she was under the dryer, which is common with tonerToner is a product that has no ammonia, only pigment, and would not burn the skinOnce I saw that this occurred, I handed her a color-removing wipe to remove the tonerThese wipes are water based, and I purchased them from a professional beauty supply store that only sells to licensed professionalsThe single wipe I let her apply herself in the salon does not have any written warnings of possible irritation to the skinI have used these wipes on many of my clients and not once have I had an issueShe also claimed the bleach wash damaged her hairThe client had previously colored her hair multiple timesThe build up of color can be abrasive and I did my best to provide the up most care and consideration when working with her hair.The client also claims I provided unprofessional service during her third appointment because I was on my phone at the end of the appointmentHowever, the client was at least minutes late to her appointment causing a delay in the rest of my appointmentsFor this reason, I quickly texted the rest of my clients letting them know I was running behindProfessional and courteous service is a cornerstone of my business, and I take pride in providing the best service possible to all my clients.On April 30th at 10:a.m., minutes before her appointment, she asked about rescheduling in another two weeks instead, because she just realized what time it wasEven though she no showed her appointment, I happily rebooked her appointment to May 24, at 11:Once again I received a text at 11:20, minutes before her appointment saying “I have to reschedule.” with insufficient time to fill in her appointment time with another client, this being her second no show.Finally, the client claims she spoke to me the following day and requested a refund and claims I replied by telling her, “it’s better for everyone if I (the client) do not return.”Regularly, I give two weeks to ask for a refund if the client is unsatisfied, and I am fully open to issuing refunds to clientsHowever, this particular client did not show up to two of her appointments, after rescheduling it several times, leaving my chair emptyI have a very strict no show policy, as do many hair stylist, and I as a business owner did not enforce my policy to make her pay for the appointments she missed, when we were doing a correction to the hairShe did not request a refund until weeks after the appointment, that is plenty of time to figure out if you are happy with your service, or notSix weeks is the average time most clients come in for the touch up of natural regrowth to be covered againFor these reasons, I explained to her I did not feel comfortable with issuing her a refund.Also, the client had already informed me that she had received service by another hair stylist before requesting a refundSo, I did not turn her awayI apologized to her about being dissatisfied with the color and also for the fact that she felt the need to go elsewhereBut, I told her that was probably what was bestAfter all of the time the business chair was supposed to be filled, she did not show upI did not charge her for these no shows, I can not issue a refund.Sincerely,A [redacted]

Complaint: 11568538
I am rejecting this response because:A significant amount of what was stated in her response to my claim is false. Her response to this claim is fraudulent. In fact, her statement helped me realize that I was also fraudulently charged for a "hair cut and styling" that I never received that day. I contacted her within 24 hours, telling her that I was very displeased with what she had done to me. At the time, I was perhaps too polite. She refused to issue a refund and only offered to once again correct her mistake. I was fearful considering the experience she created. The only thing I received during that visit was severe damage to my hair, as I realized when my hair started falling out and a very large chemical burn to my forehead from a so called "water-based product" that smelled like chemicals, but later she admitted it contained mostly isopropyl alcohol. I can prove this from her texts. This awful experience occurred the day before a wedding where I met my fiance's family for the first time. It was humiliating. The visit on April 14th left me scarred both physically and emotionally. I was fearful of sitting down in her chair again. While being in the chair that day, she became increasingly nervous and the visit took significantly longer than I had ever sat in a chair for a basic color change before. This visit included long periods of time where I was left unattended since she double booked another appointment that day at the same time as mine. She made correction after correction for her own mistakes, while apologizing and intermittently texting on her phone. Toward the end of the appointment my head was incredibly raw and my hair was many shades lighter than I ever wanted to go, she let me know she couldn't do any more and seemed exhausted by her own doing. All I asked for was to have the brassiness removed with a toner or something of that nature. I never asked for it to be lighter, however, she kept assuring me that her method was the only way to achieve the color change I desired. Again, I only wanted a color change, not the botched full head bleaching that I received and I did not receive a hair cut or style that day. She ran out of time and exhausted herself trying to fix the mess she made. This is all aside from the chemical burn I received from a wipe that she told me was harmless. The only way this will end is for her to admit to her wrongdoing and simply refund the amount I paid for her mistakes. Her only alternative is to perjor herself in the legal suit I will soon issue against her if this goes any further. I only wish to put this behind me and recover the fiscal loss from that day. The $180 I lost are insignificant when compared to pain and suffering I experienced as a resulted of her negligence.
Regards,
C[redacted]

The client came to me on August 17, 2015 for our first hair appointment to color her roots and cut her hair. She returned six months later, on February 22, 2016 for root touch up. It was obvious she had her hair done in-between our appointments elsewhere, and I would have to correct the multiple...

colors applied to her hair to achieve what she was requesting. I then informed her it would be a multi-visit process to achieve her desired color. She agreed, and we scheduled our third appointment for April 14, 2016 at 1:30 p.m, which is the appointment she filed a complaint against.On April 14", 2016, I touched up her roots and performed a bleach wash. I then applied toner to achieve her desired hair color. I also gave her a haircut and styled her hair. In her complaint, the client claims the toner and color-removing wipe gave her a chemical burn. The toner did drip down on her forehead when she was under the dryer, which is common with toner. Toner is a product that has no ammonia, only pigment, and would not burn the skin. Once I saw that this occurred, I handed her a color-removing wipe to remove the toner. These wipes are water based, and I purchased them from a professional beauty supply store that only sells to licensed professionals. The single wipe I let her apply herself in the salon does not have any written warnings of possible irritation to the skin. I have used these wipes on many of my clients and not once have I had an issue. She also claimed the bleach wash damaged her hair. The client had previously colored her hair multiple times. The build up of color can be abrasive and I did my best to provide the up most care and consideration when working with her hair.The client also claims I provided unprofessional service during her third appointment because I was on my phone at the end of the appointment. However, the client was at least 10 minutes late to her appointment causing a delay in the rest of my appointments. For this reason, I quickly texted the rest of my clients letting them know I was running behind. Professional and courteous service is a cornerstone of my business, and I take pride in providing the best service possible to all my clients.On April 30th at 10:56 a.m., 4 minutes before her appointment, she asked about rescheduling in another two weeks instead, because she just realized what time it was. Even though she no showed her appointment, I happily rebooked her appointment to May 24, 2016 at 11:30. Once again I received a text at 11:20, 10 minutes before her appointment saying “I have to reschedule.” with insufficient time to fill in her appointment time with another client, this being her second no show.Finally, the client claims she spoke to me the following day and requested a refund and claims I replied by telling her, “it’s better for everyone if I (the client) do not return.”Regularly, I give two weeks to ask for a refund if the client is unsatisfied, and I am fully open to issuing refunds to clients. However, this particular client did not show up to two of her appointments, after rescheduling it several times, leaving my chair empty. I have a very strict no show policy, as do many hair stylist, and I as a business owner did not enforce my policy to make her pay for the appointments she missed, when we were doing a correction to the hair. She did not request a refund until 6 weeks after the appointment, that is plenty of time to figure out if you are happy with your service, or not. Six weeks is the average time most clients come in for the touch up of natural regrowth to be covered again. For these reasons, I explained to her I did not feel comfortable with issuing her a refund.Also, the client had already informed me that she had received service by another hair stylist before requesting a refund. So, I did not turn her away. I apologized to her about being dissatisfied with the color and also for the fact that she felt the need to go elsewhere. But, I told her that was probably what was best. After all of the time the business chair was supposed to be filled, she did not show up. I did not charge her for these no shows, I can not issue a refund.Sincerely,A[redacted]