Fiduciary Real Estate Development Inc

Thank you for providing us with an opportunity respond to Mr***’s recent complaint about his experience with our organization Reconciling security deposits after residents move out is one of most sensitive areas of property management. In an ideal world every apartment
would be left in perfect condition, ready for the next resident to move in Then we would never have to deduct money from security deposits for cleaning or damages Unfortunately, that was not the case here and we had to retain a portion of the security deposit to recoup some of the costs of preparing the apartment for the incoming resident. When Mr*** took occupancy of the apartment, it was brand new. The apartment was clean and the appliances were in perfect condition. One year later, when he vacated the apartment the same could not be said about the condition of his apartment.Our team spent hours cleaning the kitchen and bathroom after he vacated. The resident was only charged for of those hours ($75.00) was deducted from his security deposit) In addition, the brand new stove top was scratched and damaged to the point it could not be repaired. The cost to replace the stove top was $195.12. We did not charge MrDdure for the labor to install the stove top which was not a simple task. We never want a resident to leave their tenancy with a bad feeling about our organization and try to minimize security deposit deductions as much possible. Prior to the move out date, we send detailed cleaning instructions and expectations to our residents. Unfortunately, this is not an instance where we can refund the remainder of the security deposit. In our opinion, we have already given a substantial discount on the cost of the repairs to this resident Thank you

The company lost my personal information paperwork I have provided the lease required documentation twice and twice the company has lost it Very unacceptable business practice in a time where identity theft occurs far to frequently

I have lived at Barrington Place Apartments for about the last years and worked part time in the Leasing Office on the property for about the last five yearsI also acted as pool boy during the summer seasons and also agreed to task myself with closing the clubhouse and fitness center each night year-round at 10pRecently I notified my boss to no longer schedule me for the Leasing Office but I would still continue as pool boy till season's end and also continue with closing the clubhouse each nightShortly after that, I received an email stating my lease would not be renewed at the end of the following month No reason given in the email, but I did get a reason when speaking with the managementREASON: As a "resident, onsite employee" I had been on a month to month lease arrangement per corporate policy and also in corporate policy, former employees that lived onsite also had to move once no longer employed by Fiduciary Real Estate Development (FRED), Barrington's owner and managing companyThis policy is not enumerated in my lease and no one from FRED has been able to articulate the who, what, where, when, why, etc of the reason for its existence but oddly enough, I was subsequently accepted at another of FRED's properties for rental of a unit, establishing that I can live at one property but not at the otherFiduciary Real Estate claims the right to renew or not renew a lease at the end of said lease but when one quits they choose not to renew Can you say "petty and vindictive?"

Thank you for providing us with an opportunity respond to Mr***’s recent complaint about his experience with our organization Reconciling security deposits after residents move out is one of most sensitive areas of property management. In an ideal world every
apartment would be left in perfect condition, ready for the next resident to move in Then we would never have to deduct money from security deposits for cleaning or damages Unfortunately, that was not the case here and we had to retain a portion of the security deposit to recoup some of the costs of preparing the apartment for the incoming resident. When Mr*** took occupancy of the apartment, it was brand new. The apartment was clean and the appliances were in perfect condition. One year later, when he vacated the apartment the same could not be said about the condition of his apartment.Our team spent hours cleaning the kitchen and bathroom after he vacated. The resident was only charged for of those hours ($75.00) was deducted from his security deposit) In addition, the brand new stove top was scratched and damaged to the point it could not be repaired. The cost to replace the stove top was $195.12. We did not charge MrDdure for the labor to install the stove top which was not a simple task. We never want a resident to leave their tenancy with a bad feeling about our organization and try to minimize security deposit deductions as much possible. Prior to the move out date, we send detailed cleaning instructions and expectations to our residents. Unfortunately, this is not an instance where we can refund the remainder of the security deposit. In our opinion, we have already given a substantial discount on the cost of the repairs to this resident Thank you

Fiduciary Real Estate Development Inc manages the VUE Apartments in Fitchburg, WI as well as a multitude of other complexes across the stateThe management staff intentionally lied to us to get us to rent at the complex, assuring us on multiple occasions that they allow short term leases, knowing we would only rent at a place that would allow a short term lease after our first month lease was upWhen it came time to notify them that we needed a renewal, we were again told that they do short term leases (1-months at an extra $per month and 7-months at an extra $per month)When I asked for a week extension (months prior to the current lease expiring) to tell them the exact number of months I would need a new lease for, I was again led to believe short term leases were allowed and I was given the extensionAfter finding out we were building a home and needed a month lease, we were told we couldn't do the short term lease because too many of our neighbors chose that option, so no leases could end Nov-FebWhen we complained about that, we were informed that no that wasn't the reason, our neighbors couldn't do it either, but we could get a lease ending on Mar When we talked to the regional manager she said no we couldn't do a Mar end date but we could do a Mar 31st oneIn addition the staff tried to talk us into just signing a month lease and said that we could just break itIt wasn't until continued questioning that they admitted to the repercussions, a $fine PLUS we were still liable for all months of rent unless they could sublet itLike we would trust them to even try to rent the place for us after repeatedly lying to usThey waited so long to "allegedly" change their policy about short term leases that it is now going to be impossible to find another place to move to that will accept less than a six month leaseThe management knew that most people can't afford or do not want the hassles and time commitment of moving twice in six months so they are trying to defraud or blackmail us out of months worth of rentDo not trust anything thing this company tells youIt will cost you money and time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]-If for any reason 50Twenty/Fiduciary decided to replace the stove top that should be my responsibility, when I left the apartment I made sure the stove was clean and there were no minor wears, also I had done a thorough cleaning of the apt after moving everything out making sure not to leave a dot since the apartment was new when I moved out. I'd know fiduciary has a reputation for charging people unnecessarily when moving out but was hoping the 50Twenty would be an exception. Also I never received a copy of the cleaning sheet/invoice that were attached to this message. 
Regards,
[redacted]

Thank you for providing us with an opportunity respond to Mr. [redacted]’s recent complaint about his experience with our organization.  Reconciling security deposits after residents move out is one of most sensitive and touchy areas of property management.  In and ideal world every...

apartment to be left in perfect condition,  ready for the next resident to move in.  Then we would never have to deduct or retain money from security deposits for any cleaning or damages.  Unfortunately, that was not the case here and we had to retain the security deposit to recoup some of the costs of readying the apartment that were due to damage by the former residents.  
Mr. [redacted] did reside at The Madison Apartments, a property managed by our organization, for two years.  When he moved in, the carpet was brand new and in excellent condition.  His roommate, Mr. [redacted] moved in approximately 10 months later.  Upon move out earlier this year, an inspection was conducted and the carpet was in such poor condition that it needed to be replaced.  Even though some areas were not damaged beyond normal use, the layout of the apartment and the locations of the areas of concern did not allow us to do a partial replacement.  The carpet should have lasted another four years.  Therefore, we determined that Mr. [redacted] and Mr. [redacted] were responsible for a portion of the replacement cost.  After speaking with the residents and discussing the condition of the carpet, we agreed to only charge $600.00 back to the residents when the total replacement cost was over $2,000.00.  In addition, our cleaning team spent over 7 hours cleaning the apartment after they vacated.  Mr. [redacted] and Mr. [redacted] were only charged for 6 of those hours at $25.00 per hour, which is a fraction of what a professional cleaner would charge.  Unfortunately, those charges along with their final water bill and rent for the extra day that they resided in their apartment after the lease expiration, exceeded their security deposit and there were no additional funds to remit to Mr. [redacted].
We do sincerely apologize that we were left in a position to retain the entire security deposit and never want a resident to leave their tenancy with a bad feeling about our organization.  That is why we were open and honest in our communications with these residents.  The team at The Madison and our corporate office had several discussions with Mr. [redacted] and Mr. [redacted] about the security deposit and worked with them in advance of finalizing the accounting of their security deposit.  Unfortunately, this is not an instance where we can refund the security deposit and in our opinion, we have already given a substantial discount on the cost of the repairs to these residents.  Had we charged for the full remaining life of the carpet it would have resulted in them owing The Madison several hundred dollars.
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
-
If for any reason 50Twenty/Fiduciary decided to replace the stove top that should be my responsibility, when I left the apartment I made sure the stove was clean and there were no minor wears, also I had done a thorough cleaning of the apt after moving everything out making sure not to leave a dot since the apartment was new when I moved out. I'd know fiduciary has a reputation for charging people unnecessarily when moving out but was hoping the 50Twenty would be an exception. 
Also I never received a copy of the cleaning sheet/invoice that were attached to this message. 
Regards,
[redacted]

I lived here for a year. Not only did they bluntly lie to me and try to be sneaky raising my rent when I was thinking of renewing my lease, when I did move out they did not return my security deposit. It took me over 6 months to get that back. After leaving I left the apartment in better condition then when I moved in, including my storage unit being empty... However was charged pity fees just because they are greedy!! What company do you need to take to court, that makes millions of dollars every year, for not even 300$. They never even sent me a check then ignored me until I served them with the court papers, and offered to pay me my deposit after I just spent over 150 in court costs... However if I did not pay my rent, they would have been at my door to collect it! I wish I had the leisure of just turning my head to a problem!! They are shady and secretly raise the rent without the tenants approval--they pray on the uneducated people to not read the lease agreement that they do not have to follow themselves. Horrible business practices and I am shocked that they are still in business! Also I would be weary of having any children in these buildings since they have animals on the premises that have aggression issues and gave my dog a [redacted] eye. Then after the fact, the neighbor dog was continued to be unleashed and unattended to for the continued duration of my lease. After my dog was attacked, I had a huge vet bill, as well as a notice trying to evict me!

I've had an extremely poor experience since there has been a change in management. The current property manager, Mellissa [redacted], has not been helpful during my attempt to find a new tenant to take over my apartment in The Fairways located in Madison, Wi. I am a resident in the medical field who accepted a full time position in a hospital in Milwaukee. My lease technically ends in July, so I contacted the former property managers at the end of March to talk about what my options and notify them of my move. I wanted to here options to help me with the situation of moving out a month earlier. The former managers were extremely helpful and gave me options because they understood that I was a very reliable and great tenant. I pay my rent each month on time and have no history of property destruction or complaints. I have been marketing my apartment on my own since April 1st, 2016 and found someone to take over. I escorted this potential new tenant to the leasing office early April where she received an application for my apartment. This person submitted a $150 holding fee and submitted her application. In the interim of awaiting approval for the application, the new property manager, Mellissa, and other employees of the Fairways, took over and I was not notified about the change in management. Mellissa was not aware of my situation and treated me as if I was an uneducated, under appreciated tenant when I spoke with her in person for the first time. Mellissa has been rude and speaks with an aggressive tone whenever I question the status of the potential tenant or other questions. It took the Fairways a month to approve an application and contact this potential tenant, which of course left for another apartment in another location. The Fairways management neglected to maintain communication with my potential tenant and due to their neglect and lack of communication someone that was ready to sign a lease on the spot was lost. Since this, I have been flexible and cooperative with Mellissa and the Faiways to try and have someone take over my apartment. I continue to market my apartment on my own. The leasing office gives me the "go around" and is very vague about updating me with information regarding showings of my apartment and potential tenants. I have emailed the leasing office and I do not get any responses. They promise that they will call me and update me, however I never receive those calls. I have to call them every day and even go as far as go into the leasing office to figure out what is going on with my apartment. All I am asking is to be released from this lease due to their atrocious organization and lack of communication with myself and past/future, potential tenants. They are not showing any effort to help me and I feel as if they are taking advantage of me. Thus, I am writing this complaint hoping to be released from the lease due to their lack of management skills.