Field Technologies, Inc.

Complaint: ***
I am rejecting this response because: the point of my complaint was that I did reach out to the businessAt this point, using HIPAA, is an excuseI went ahead and paid what they stated I owedI didn't agree with it, but I'm not trying to ruin my credit scoreAt this point, I'm not returning to My DentistI'm moving forward with an indepently owned dentist.
Sincerely,
*** ***

My Dentist Joplin has received your letter of August 1, 2017 requesting a response within 14 calendar days.  We at My Dentist Joplin strive to deliver the highest quality dental care and service possible. Every complaint, regardless of circumstances, is taken very seriously.  For that...

reason, My Dentist Joplin welcomes any patient that is in any way dissatisfied with their experience at our office to bring the issue to our attention so that we can work together toward an appropriate resolution.  Unfortunately, due to HIPAA legal limitations, we are not able to comment or respond to any specific medical allegations in this forum.    Should this complainant be a patient of our office, we would welcome him/her to reach out to us directly so as to resolve any ongoing issues.    Sincerely,   [redacted] My Dentist Joplin

Initial Business Response /* (1000, 9, 2015/11/04) */
RE: Case # XXXXXX
This letter is in regards to the recent complaint filed by Ms. [redacted] dated 10/21/15. We, at MyDentist-Joplin, take our patient's complaints and concerns very seriously, we strive to serve each of our patients with...

the highest quality health care experience possible, and take pride in committing to each of our patients's oral health.
On August 14, 2015 Ms. [redacted] was scheduled to have the two preventative restorations as well as a filling with Dr. [redacted] in our practice. Our team members provide treatment plans for every patient regarding treatment to be done, as well as the fees for those procedures. When insurance is involved, provide our patients with an estimate of what their insurance benefit will cover for each procedure. We do strive to have the most accurate information available to us from the insurance company even though those contracted benefits are between the patient and the insurance company. In this instance Ms. [redacted]'s insurance company did not pay 100% of the office fees which were presented to the patient. The insurance company will not guarantee any payment or benefits until such time as they receive the claim for services which unfortunately, then prevents the dental practice from providing a guarantee.
This did leave an underpayment of $87.80 which becomes the responsibility of the patient. If you are in need of the signed treatment plan Ms. [redacted] acknowledged and signed we would be happy to forward a copy of the document to you. We have elected to adjust off the $87.80 balance from the patient's account as a courtesy however; moving forward Ms. [redacted] would be responsible for any balance her insurance does not provide payment.
I sincerely apologize that Ms. [redacted] has gone to these lengths in order to have her concerns heard and further addressed. We appreciate you aiding in the resolution process & will welcome your feedback, In sum, I am confident Dr. [redacted] met the standard of care during Ms. [redacted]'s visit and every effort was made to help her understand her financial obligation while keeping her dental health as Dr's top priority.
Respectfully,
[redacted]
Practice Administrator
MyDentist-Joplin
Final Business Response /* (1000, 10, 2015/11/04) */
RE: Case # XXXXXX
This letter is in regards to the recent complaint filed by Ms. [redacted] dated 10/21/15. We, at MyDentist-Joplin, take our patient's complaints and concerns very seriously, we strive to serve each of our patients with the highest quality health care experience possible, and take pride in committing to each of our patients's oral health.
On August 14, 2015 Ms. [redacted] was scheduled to have the two preventative restorations as well as a filling with Dr. [redacted] in our practice. Our team members provide treatment plans for every patient regarding treatment to be done, as well as the fees for those procedures. When insurance is involved, provide our patients with an estimate of what their insurance benefit will cover for each procedure. We do strive to have the most accurate information available to us from the insurance company even though those contracted benefits are between the patient and the insurance company. In this instance Ms. [redacted]'s insurance company did not pay 100% of the office fees which were presented to the patient. The insurance company will not guarantee any payment or benefits until such time as they receive the claim for services which unfortunately, then prevents the dental practice from providing a guarantee.
This did leave an underpayment of $87.80 which becomes the responsibility of the patient. If you are in need of the signed treatment plan Ms. [redacted] acknowledged and signed we would be happy to forward a copy of the document to you. We have elected to adjust off the $87.80 balance from the patient's account as a courtesy however; moving forward Ms. [redacted] would be responsible for any balance her insurance does not provide payment.
I sincerely apologize that Ms. [redacted] has gone to these lengths in order to have her concerns heard and further addressed. We appreciate you aiding in the resolution process & will welcome your feedback, In sum, I am confident Dr. [redacted] met the standard of care during Ms. [redacted]'s visit and every effort was made to help her understand her financial obligation while keeping her dental health as Dr's top priority.
Respectfully,
[redacted]
Practice Administrator
MyDentist-Joplin

Initial Business Response /* ([redacted]0, 14, 2017/07/17) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email:[redacted]
I am completely sorry this has happened, I have spoken to all staff that were here at the time, and I have hired all new staff...

and it was a case of incorrect billing do to the time of year and new fleet landing the employees needed to use a manual forms that were entered incorrectly. When attempting to make the correction to the bill it was causing errors, as the manuals did not have pricing written or if it was for a business. I tried to apologize, and I understand her stress and the dissatisfaction in this case. I was not a wear that there was still issues. If there is still a on going issue I will be glad to do everything in my power to correct it fast and effectively. I can promise that this is not the normal case for our location. As [redacted]% of the staff are brand new and only less then a month or two in. We have been working on our training and proper billing steps to ensure this situation never comes up again. As a gesture of good will I would like to offer a discount on any personal rental going forward, or if the customer would like something else I will be willing do so for her. Please understand that my staff were all new and as for brushing off a customer this is not what I was informed by my staff. They told me the customer was rude to them and they tried to apologize and explain that they were trying to get it fixed. So if this is the case I will certainly have a talk to all staff in regards to this matter and the treatment of customers.
Initial Consumer Rebuttal /* (3000, 16, 2017/07/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the apology, but I can't accept the response since I am not completely satisfied. I had only asked for an accurate invoice and this continues to be something they choose to not provide. This missing invoice has meant that my employer will not reimburse me and I have been forced to pay out of pocket. I appreciate their offer of a discount, however I am choosing to call this transaction a day and avoid future business with them.