Field Technologies

Initial Business Response / [redacted] (***0, 14, 2017/07/17) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] I am completely sorry this has happened, I have spoken to all staff that were here at the time, and I have hired all new staff and it was a case of incorrect billing do to the time of year and new fleet landing the employees needed to use a manual forms that were entered incorrectlyWhen attempting to make the correction to the bill it was causing errors, as the manuals did not have pricing written or if it was for a businessI tried to apologize, and I understand her stress and the dissatisfaction in this caseI was not a wear that there was still issuesIf there is still a on going issue I will be glad to do everything in my power to correct it fast and effectivelyI can promise that this is not the case for our locationAs ***% of the staff are brand new and only less then a month or two inWe have been working on our training and proper billing steps to ensure this situation never comes up againAs a gesture of good will I would like to offer a discount on any personal rental going forward, or if the customer would like something else I will be willing do so for herPlease understand that my staff were all new and as for brushing off a customer this is not what I was informed by my staffThey told me the customer was rude to them and they tried to apologize and explain that they were trying to get it fixedSo if this is the case I will certainly have a talk to all staff in regards to this matter and the treatment of customers Initial Consumer Rebuttal / [redacted] (3000, 16, 2017/07/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate the apology, but I can't accept the response since I am not completely satisfiedI had only asked for an accurate invoice and this continues to be something they choose to not provideThis missing invoice has meant that my employer will not reimburse me and I have been forced to pay out of pocketI appreciate their offer of a discount, however I am choosing to call this transaction a day and avoid future business with them

My Dentist Joplin has received your letter of August 1, requesting a response within calendar days We at My Dentist Joplin strive to deliver the highest quality dental care and service possibleEvery complaint, regardless of circumstances, is taken very seriously For that reason, My Dentist Joplin welcomes any patient that is in any way dissatisfied with their experience at our office to bring the issue to our attention so that we can work together toward an appropriate resolution Unfortunately, due to HIPAA legal limitations, we are not able to comment or respond to any specific medical allegations in this forum Should this complainant be a patient of our office, we would welcome him/her to reach out to us directly so as to resolve any ongoing issues Sincerely, [redacted] My Dentist Joplin

Initial Business Response / [redacted] (1000, 9, 2015/11/04) */ RE: Case # XXXXXX This letter is in regards to the recent complaint filed by Ms [redacted] dated 10/21/We, at MyDentist-Joplin, take our patient's complaints and concerns very seriously, we strive to serve each of our patients with the highest quality health care experience possible, and take pride in committing to each of our patients's oral health On August 14, Ms [redacted] was scheduled to have the two preventative restorations as well as a filling with Dr [redacted] in our practiceOur team members provide treatment plans for every patient regarding treatment to be done, as well as the fees for those proceduresWhen insurance is involved, provide our patients with an estimate of what their insurance benefit will cover for each procedureWe do strive to have the most accurate information available to us from the insurance company even though those contracted benefits are between the patient and the insurance companyIn this instance Ms [redacted] 's insurance company did not pay 100% of the office fees which were presented to the patientThe insurance company will not guarantee any payment or benefits until such time as they receive the claim for services which unfortunately, then prevents the dental practice from providing a guarantee This did leave an underpayment of $which becomes the responsibility of the patientIf you are in need of the signed treatment plan Ms [redacted] acknowledged and signed we would be happy to forward a copy of the document to youWe have elected to adjust off the $balance from the patient's account as a courtesy however; moving forward Ms [redacted] would be responsible for any balance her insurance does not provide payment I sincerely apologize that Ms [redacted] has gone to these lengths in order to have her concerns heard and further addressedWe appreciate you aiding in the resolution process & will welcome your feedback, In sum, I am confident Dr [redacted] met the standard of care during Ms [redacted] 's visit and every effort was made to help her understand her financial obligation while keeping her dental health as Dr's top priority Respectfully, [redacted] Practice Administrator MyDentist-Joplin Final Business Response / [redacted] (1000, 10, 2015/11/04) */ RE: Case # XXXXXX This letter is in regards to the recent complaint filed by Ms [redacted] dated 10/21/We, at MyDentist-Joplin, take our patient's complaints and concerns very seriously, we strive to serve each of our patients with the highest quality health care experience possible, and take pride in committing to each of our patients's oral health On August 14, Ms [redacted] was scheduled to have the two preventative restorations as well as a filling with Dr [redacted] in our practiceOur team members provide treatment plans for every patient regarding treatment to be done, as well as the fees for those proceduresWhen insurance is involved, provide our patients with an estimate of what their insurance benefit will cover for each procedureWe do strive to have the most accurate information available to us from the insurance company even though those contracted benefits are between the patient and the insurance companyIn this instance Ms [redacted] 's insurance company did not pay 100% of the office fees which were presented to the patientThe insurance company will not guarantee any payment or benefits until such time as they receive the claim for services which unfortunately, then prevents the dental practice from providing a guarantee This did leave an underpayment of $which becomes the responsibility of the patientIf you are in need of the signed treatment plan Ms [redacted] acknowledged and signed we would be happy to forward a copy of the document to youWe have elected to adjust off the $balance from the patient's account as a courtesy however; moving forward Ms [redacted] would be responsible for any balance her insurance does not provide payment I sincerely apologize that Ms [redacted] has gone to these lengths in order to have her concerns heard and further addressedWe appreciate you aiding in the resolution process & will welcome your feedback, In sum, I am confident Dr [redacted] met the standard of care during Ms [redacted] 's visit and every effort was made to help her understand her financial obligation while keeping her dental health as Dr's top priority Respectfully, [redacted] Practice Administrator MyDentist-Joplin