Fielder Park Dental

I am sorry there has been some confusion regarding your dental account I have attached the information from the insurance, notes from our conversations and number of times we have reached out to you regarding your balance Please take a moment to review these documents so you may have a clear understanding of the accounts of all verbal communication with [redacted] .Patient [redacted] came into our office on 4-28-after not showing for another reserved appointment on 4-17- [redacted] had services of a complete exam and x-rays with Dr [redacted] (cost for services were $110.00, which his inspaid $39.00, balance was $71.00) At this time I discussed the financial obligation for [redacted] for his next appointment of Periodontal Therapy [redacted] was also referred to an Oral Surgfor the removal his wisdom teeth that he was having some discomfort on [redacted] scheduled an appointment to move forward with his Periodontal treatment for 5-3-The services were performed on 5-3-and we asked ptto collect his portion based on his signed tx plan, which was $ [redacted] informed us that he didn't have any money that day and want us to send a statement to him As a practice, typically we collect patient portion at the time of services, but [redacted] didn't pay on the service date [redacted] scheduled for his follow up appointment for his Periodontal treatment on 7-14- After insurance paid their portion of $for services on 5-3-17, we mailed patient several statements for what was owed for 4-17-and 5-3-after insurance paid, which was $167.80, we also call to discuss balance on the account and had to leave a message with [redacted] to call our office, this phone call was 7-12- When we confirmed his follow up appointment for 7-14-17, he said yes they would be here, and at this time ptwas reminded of the balance on the account, at this time, he said he didn't have time to discuss it When patient came into the office for the appointment on 7-14-17, [redacted] was asked to pay his balance before he was seated in the treatment room [redacted] became upset and said some inappropriate things to one of our employees and was asked to leave As per the notes in the account, our employee was trying to explain the balance on the account, but when the inappropriate words were expressed, all communication stopped [redacted]

Complaint: [redacted] I am rejecting this response because: thabk you for providing breakdown but just to clarify the only reason [redacted] was rude because of your employee was rude at firstIf she had said it in a different tone when she was requesting payment the conversation would have been handled differentlyAs far as the amount owed our insurance covers more than what is being stated was paidWe went to a different dentist and the deep cleaning out of pocket would only cost $per quadrent Regards, [redacted]

Complaint: ***
I am rejecting this response because: thabk you for providing breakdown but just to clarify the only reason *** *** was rude because of your employee was rude at firstIf she had said it in a different tone when she was requesting payment the conversation would have been handled differentlyAs far as the amount owed our insurance covers more than what is being stated was paidWe went to a different dentist and the deep cleaning out of pocket would only cost $per quadrent
Regards,
*** ***

I am sorry there has been some confusion regarding your dental account I have attached the information from the insurance, notes from our conversations and number of times we have reached out to you regarding your balance Please take a moment to review these documents so you may have a
clear understanding of the accounts of all verbal communication with *** ***.Patient *** *** came into our office on 4-28-after not showing for another reserved appointment on 4-17- *** had services of a complete exam and x-rays with Dr*** (cost for services were $110.00, which his inspaid $39.00, balance was $71.00) At this time I discussed the financial obligation for *** for his next appointment of Periodontal Therapy *** was also referred to an Oral Surgfor the removal his wisdom teeth that he was having some discomfort on*** scheduled an appointment to move forward with his Periodontal treatment for 5-3-The services were performed on 5-3-and we asked ptto collect his portion based on his signed tx plan, which was $ *** informed us that he didn't have any money that day and want us to send a statement to him As a practice, typically we collect patient portion at the time of services, but *** didn't pay on the service date*** scheduled for his follow up appointment for his Periodontal treatment on 7-14- After insurance paid their portion of $for services on 5-3-17, we mailed patient several statements for what was owed for 4-17-and 5-3-after insurance paid, which was $167.80, we also call to discuss balance on the account and had to leave a message with *** *** to call our office, this phone call was 7-12- When we confirmed his follow up appointment for 7-14-17, he said yes they would be here, and at this time ptwas reminded of the balance on the account, at this time, he said he didn't have time to discuss it When patient came into the office for the appointment on 7-14-17, *** was asked to pay his balance before he was seated in the treatment room *** became upset and said some inappropriate things to one of our employees and was asked to leave As per the notes in the account, our employee was trying to explain the balance on the account, but when the inappropriate words were expressed, all communication stopped *** ***

I am sorry there has been some confusion regarding your dental account.  I have attached the information from the insurance, notes from our conversations and number of times we have reached out to you regarding your balance.  Please take a moment to review these documents so you may have a...

clear understanding of the accounts of all verbal communication with [redacted].Patient [redacted] came into our office on 4-28-17 after not showing for another reserved appointment on 4-17-17.  [redacted] had services of a complete exam and x-rays with Dr. [redacted] (cost for services were $110.00, which his ins. paid $39.00, balance was $71.00).  At this time I discussed the financial obligation for [redacted] for his next appointment of Periodontal Therapy.  [redacted] was also referred to an Oral Surg. for the removal his wisdom teeth that he was having some discomfort on. [redacted] scheduled an appointment to move forward with his Periodontal treatment for 5-3-17. The services were performed on 5-3-17 and we asked pt. to collect his portion based on his signed tx plan, which was $96.80.  [redacted] informed us that he didn't have any money that day and want us to send a statement to him.  As a practice, typically we collect patient portion at the time of services, but [redacted] didn't pay on the service date. [redacted] scheduled for his follow up appointment for his Periodontal treatment on 7-14-17.   After insurance paid their portion of $187.20 for services on 5-3-17, we mailed patient several statements for what was owed for 4-17-17 and 5-3-17 after insurance paid, which was $167.80, we also call to discuss balance on the account and had to leave a message with [redacted] to call our office, this phone call was 7-12-17.  When we confirmed his follow up appointment for 7-14-17, he said yes they would be here, and at this time pt. was reminded of the balance on the account, at this time, he said he didn't have time to discuss it.  When patient came into the office for the appointment on 7-14-17,  [redacted] was asked to pay his balance before he was seated in the treatment room.  [redacted] became upset and said some inappropriate things to one of our employees and was asked to leave.  As per the notes in the account, our employee was trying to explain the balance on the account, but when the inappropriate words were expressed, all communication stopped.  [redacted]

Complaint: [redacted]
I am rejecting this response because: thabk you for providing breakdown but just to clarify the only reason [redacted] was rude because of your employee was rude at first. If she had said it in a different tone when she was requesting payment the conversation would have been handled differently. As far as the amount owed our insurance covers more than what is being stated was paid. We went to a different dentist and the deep cleaning out of pocket would only cost $28 per quadrent.
Regards,
[redacted]