UPON SPEAKING TO THE CUSTOMER PERSONALLY, I APOLOGIZED AND DISCUSSED THE SITUATION AND HOW WE HAD GONE ABOUT SEEING THAT IT WOULDN'T HAPPEN AGAIN AFTER READING THE INITIAL COMPLAINT, WE REACHED OUT TO OUR AREA OFFICES AND RE-EDUCATED THEM ON OUR PRIVACY AND DISCLOSURE POLICIES AND PRACTICES THE CUSTOMER WAS REASSURED THAT WE WOULD DO OUR BEST TO SEE THIS DOESN'T HAPPEN AGAIN, AND WE WILL CONTINUE TO MAKE SURE WE DON'T DISCLOSE ANYMORE THAN WHAT WE SHOULD!
After speaking with the Head of the Service Deptthe situation has been resolved and the misunderstanding has been cleared up The complaint was addresses immediately and our customer service repshave now been informed to make sure we emphasize that the cost of "parts" for a cleaning will always vary, based on factors specific to each accounts household We do not ever include the parts cost with the flat rate, because we do understand that every house and system is unique The customer was satisfied with the adjustments made to the service bill and has been informed thoroughly of how we bill out for our efforts and promotions
UPON SPEAKING TO THE CUSTOMER PERSONALLY, I APOLOGIZED AND DISCUSSED THE SITUATION AND HOW WE HAD GONE ABOUT SEEING THAT IT WOULDN'T HAPPEN AGAIN AFTER READING THE INITIAL COMPLAINT, WE REACHED OUT TO OUR AREA OFFICES AND RE-EDUCATED THEM ON OUR PRIVACY AND DISCLOSURE POLICIES AND PRACTICES THE CUSTOMER WAS REASSURED THAT WE WOULD DO OUR BEST TO SEE THIS DOESN'T HAPPEN AGAIN, AND WE WILL CONTINUE TO MAKE SURE WE DON'T DISCLOSE ANYMORE THAN WHAT WE SHOULD!
After speaking with the Head of the Service Deptthe situation has been resolved and the misunderstanding has been cleared up The complaint was addresses immediately and our customer service repshave now been informed to make sure we emphasize that the cost of "parts" for a cleaning will always vary, based on factors specific to each accounts household We do not ever include the parts cost with the flat rate, because we do understand that every house and system is unique The customer was satisfied with the adjustments made to the service bill and has been informed thoroughly of how we bill out for our efforts and promotions