Fields Appliance Service

I have never experienced worse service in my entire lifeRude on the telephone, managers are always conveniently out of the office when I request to speak to one, and apparently this bunch is unable to fix anythingI've been waiting over a MONTH to fix a refrigerator under warrantyNEVER accept this company if your appliance warranty selects them

Horrible! Technician guessed at what needed repaired on my ice maker after approximately minutes...he had no idea what he was doing! He said the machine needed a complete "low end" replacementMy husband disagreed with him, as he is very familiar with refrigeration unitsTechnician said "oh no, that is what is wrong, I will order the parts and be back next MondayWhen Monday rolled around and my "window" for repair came up I get a phone call saying that one of the parts was shipped damaged and that they have reordered the part, but couldn't confirm when they would get it! SERIOUSLY! Well on Friday I get a call saying that they have the part and will be out Tuesday for the repairWell today is that TuesdayTechnician showed up with new parts in hand, came in and completely tears apart my ice maker and notifies me that he has to leave to get a tank refilled for his torch so that he can solder the new piece inWHY was this not done before? After being gone for over an hour he returns and begins servicing my unit...might I add that he is careless with my machine and the surrounding cabinetry...he let the door fall open and hit the cabinet leaving a scuff mark! OUTRAGEOUS!!! After carelessly putting the new parts in my machine he quickly packed up his belongings turned on my machine said the new parts should work and fix the problem and then just as quick left my home leaving a huge mess of mud in his pathHe DID NOT STAY TO SEE IF THE PROBLEM WAS RESOLVED!!! What kind of service is that! After waiting a bit to make sure the machine would make ice...which IT DID NOT...I called Fields to let them know that it was still not working...in fact it was doing the same thing when I originally called for service...I was told that the job was complete and the technician said the machine was working properlyWHAT A LIAR! He did not stick around long enough to make sure the unit was working, how would he know? Anyway, they refused to come back to fix the machineI was told that the job was closed and that I would have to go back through the motions with the warranty companyWHAT A LOAD OF CRAP...THE JOB IS NOT COMPLETE, MY MACHINE IS STILL BROKE!!! This company is BAD all around from incompetent technicians to horrible customer serviceI am sure those star review they have are from friend/family trying to cover up all the negative reviews they have gotten, not to mention losing their Revdex.com ratingWhat a lousy companyHoping that my warranty company takes my advise and stops using them for repair services...as I would hate for someone else to go through what I have!

Gave them one star because you cant post no stars or half starsEXTREMELY POOR SERVICE - RUN AWAY! This is a Whirlpool authorize dealer! Whirlpool should rethink this From reading the other reviews it looks like nothing has changed FIRST service call , on the Whirlpool french door, freezer on bottom, (ice maker not working, freezer drawer would not close) we were told that we needed a new ice makerNew ice maker installedThey chipped the ice out of the bottom of the freezer so the door will close Result: NO ICE from ice maker SECOND call with senior technicianRepaired a clogged siphon and de-iced the freezerResult: Still NO ICESpoke with Reginald, supervisor, to complain about the quality of service THIRD call same technicianRemoved the back of the freezer drawer and de-iced againResult: Still NO ICE and now no water either Spoke with Reginald again and left a message with the owner Brian F [redacted] -no response from the owner! Called WhirlpoolThey had no history of all these issues because Fields does close the reportNOW A CONTROL BOARD IS ORDEREDHAD TO WAIT DAYS FOR THIS PART FOURTH visitNow their senior regional repairman is to put the control board inHE DOESN'T INSTALL CONTROL BOARD! HE REPLACES THE SEAL ON THE FREEZER DRAWERWHY DID HE NOT INSTALL THE CONTROL BOARD --- " HE DIDN'T READ HIS NOTES" The part is in another location and now we have to wait for it to be shipped and installed THIS WILL BE THE FIFTH VISIT TO REPAIR THE ICE MAKERHopefully this will fix the problem Stay away from this companyThe only saving grace is the staff - Broke and Theresa- they actually try to help solve the issues

I had a service all today from *** He was prompt, courteous and fixed my problem immediately I would recommend fields appliance services to anyone Also there staff was extremely helpful and very polite