Fields Data Recovery USA, LLC

We do not allow the contents of any recoverable data to be viewed prior to payment being received. We can manually test specific files at the client request. If the costs are too high, we can return the device free of charge in the continental US.

Complaint: [redacted]
I am rejecting this response because: This is not a real company and you can tell by the number of negative feedbacks and complains you an find by a simple google search and what made me more suspicious of that is their attitude of not replying to email and not returning calls and every time I call there are only two people there, one who answers the phone and the other one is [redacted], and when I asked to speak with a supervisor or a manager they still directed me to [redacted] despite that I told them I need to report this Gentleman [redacted] as he is not doing his job well. Apparently they have only [redacted] working there and he is the supervisor, account manager, labtech and everything, which tells you how is the company size and gave me the impression that they are probably operating in a Garage. I need to know who do I approach to file an official complain about this company to prevent future fraud to other citizens. Also I contacted them to return my Hard drive and [redacted] said "You can call as many times as you want but the process will take few weeks" this was his professional response.I would appreciate if you can ask them to at least return my Hard drive to me. I don't believe they will do so.
Sincerely,
[redacted]

Additional Comments...

from Consumer:Thanks    The business has contacted me (actually called me) and a resolution is in play.  I should be receiving the drive this week as well as additional resolution options as well.I am far more positive than I was on their responsiveness.

This client requested recovery of a specific file. This file was recovered, and tested using specialist software as functional. Upon return of his data, they client called stating the file didn't work, or was "empty". We did a manual check of this file and confirmed functionality, but once opened in...

[redacted] there was no writing. This was entirely unexpected given the fact that the file was not 0kb in size (it was 11kb) and we had no way of knowing this would be the case. We attempted additional work, sent more copies of recoverable data, and unfortunately it seems the same results were obtained.We require that requests for manual checks of recoverable files be made prior to making payment, as the client is paying for a service that we must do whether or not the files are "useful". Mr. [redacted] made no such requests, and quite honestly, this would have likely passed those checks because the file works and opens just fine. As we did not create this file, we have no way of knowing what it "should" contain - only whether or not it opens properly, which it did. As we have no way to undo the work we've done on his device, and reverse the labor and time it took to recover his data, we will not be issuing a refund.

This client paid for a recovery ATTEMPT, in which he was informed there was risk and no guarantee of recovery, and he himself acknowledged nonrefundable nature of payment. This was a partial amount of the total cost of the recovery attempt, which is why it is nonrefundable.