Fields Infiniti

I would like to extend to the guest to come speak with me again, GM is declining all repairs due to lake of maint we have a gap in service of months and 20,miles The vehicle did not have timely service and I have invited the guest to speak to me several times [redacted] GM [redacted]

Complaint: ***
I am rejecting this response because:GM has personally instructed that this case has been pushed on (on their side).As far as the invitation to come speak; I haven't recieved (nor has my husband) any phone calls.
Sincerely,
*** *** ***

I would like to extend to the guest to come speak with me again, GM is declining all repairs due to lake of maint we have a gap in service of 14 months and 20,000 miles.  The vehicle did not have timely service and I have invited the guest to speak to me several times. [redacted] GM [redacted]

We at the Fields Auto Group strive to be the best customer experience in the automotive industry we regret that Ms [redacted] is encountering these issues.  The vehicle is currently experiencing malfunction due to neglect.  Our Service Records indicate a gap of 18 months and 24000 miles without...

routine oil changes. We asked [redacted] for documentation for these services and they cold not be provided.  I do not have a records of technician driving the vehicle and it is strictly prohibited that any one else drive a guests vehicle at any time.  I would love the opportunity to speak with General Motors again on Mrs [redacted]'s behalf when the documented oil changes can be proven.  I would be glad to provide my supporting documents in this matter if necessary. Thank You  [redacted]General Manager[redacted]

Mrs. [redacted] had every opportunity to inspect the car while she was here before she completed the transaction. In no way was she pressured to take the car. She never mentioned any damage to the salesperson when she was here, neither did she ask to renegotiate the deal due to any damage. We...

make every effort to ensure that our pictures reflect the accurate condition of our vehicles.