Fieldstone at Glenwood Crossing

I applied for an apartment at Fieldstone at Glenwood Crossing in Cincinnati OH and was denied The administrative fee of $was to be returned if denied I submitted the application electronically and at which time the funds were automatically taken from my account I applied in early August and my application was denied within 72hrsTo date I still have not received my refund I have contacted the property manager *** *** several times both by phone and email and each correspondence fails to give a specific date and time as to when my refund will be given I've also contacted the property management company directly (*** *** out of Indianapolis) and was instructed to speak with Ms*** even though *** issues the refund I've been told that a check was issued and mailed to an old address in KYI submitted a mail forward to USPS months prior and I'd since supplied USPS with an updated permanent address; I never received anything from *** *

As the representative of Fieldstone at Glenwood Crossing, I have thoroughly read and reviewed the complaint filed by a recent applicant. I firstly would like to acknowledge the frustration this individual expressed as this situation is not a typical outcome of our systems and policies. When an...

online application is received, the applicant is responsible for entering all addresses and personal information. Should an application then be denied or cancelled, any refundable monies are then mailed to the applicant’s address. In this particular case, the check had been mailed to an address that was no longer active for the applicant. Per our accounting department, once the check is mailed, we wait for a 30 day period to reissue a check. On the 30 day mark, this refund was reissued and overnighted to the community address for the applicant to pick up. I would like to apologize if this process was not made clear or was not communicated effectively to this applicant. Based upon the feedback and the delay in refunding the fees due to this applicant, I have raised this as an important concern to my corporate office. I do believe this concern is valid and is a process to be improved. Since this complain has been received, the matter at hand has been resolved with the full issuing of the refund as well as an immediate change to this process. Going forward, any online application fees to be refunded will be directly refunded to the form of payment utilized. I sincerely apologize for the inconvenience and untimely refunding this person endured. I am confident that going forward, this process will be much more customer friendly and instances like these will be avoided.