Fieldstone Utah Investors LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution, if followed through with is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe disagree on who is at fault and responsible but we have discussed that we will allow the insurance company sort out who is liable for the damages to my personal items and with that I will accept there offer to help with the restoration of the basement as they laid out in there response Sincerely, [redacted]

Regrading the back yard to its original state is simply not the best course of action at this point. If we did regrade it, every property around this one would then be about a foot or more higher, quickly turning this backyard into a large pond with no way to move the water to the street. Every possible option was explored before regrading the backyard to its current state. Other than making the back yard a retention pond, there are no other options to us. Mr. [redacted] was informed that this work was coming up via an email sent on May 25th, about three weeks before the work was started. After the work started on about June 16th, I reached out again through an email to Mr. [redacted] , on June 20. In his reply to me that same day, he said, "Ultimately we are fine with any solutions to try and resolve the drainage problems, anytime it rains or we get lots of water the back corners get flooded pretty bad." In the following paragraph he said, "Anyway we are sincerely grateful your addressing the issues, and would just request more communication in the future if possible." I have spoken at length with the landscaping contractor about his and his employees whereabouts on 6-13-2017. The GPS system installed in the vehicle driven by the specific employee in question does show he was at this property that day, but it was between about 1:33 and 2:53. He was there at that time with his supervisor, who also was in a separate vehicle. This is when they looked in each window well to assess the gravel level. No hoses were on at this time. The two left in separate vehicles and went to their office, where they worked together until the end of the work day. There was one other employee near this home at about 4:00. He dropped off a piece of equipment at the end of the street and left the site about 10 minutes later. At about 6:00, the GPS records show that the employee in question was still at his office. This GPS data can be backed up through at least one witness. This employee left shortly after 6:00. I am told there is the option to watch a video of his route as plotted on a map. I have not seen the video but am told he went home. The GPS records no other movement that day of the vehicle after he arrived at this location. We still believe this was an act of vandalism by some unknown person. If not vandalism, perhaps simple negligence on the part of a neighborhood child. No matter the cause or motive, no agent, or employee, or contractor of Fieldstone, or the landscaper was at the house at the time and date noted. We again encourage the homeowner to work with the local police to help solve this case. Finally, we recognize the frustration caused by this situation. While we do not and will not assume any responsibility for the flooded basement, nor for its cause, we are willing to help with the restoration of the basement. This offer includes replacing insulation as needed and as removed at the time of cleanup, patching any drywall holes made by our remediation contractor, replacing the baseboards, painting the wall patches and new baseboards (we will provide the paint but will need the custom paint color code and brand information to be provided by the the homeowner). We will then reinstall/stretch the original carpet as needed and also have the basement carpets professionally cleaned after this restoration work is completed. However, Fieldstone will not assume any responsibility or liability for the personal belongings of the homeowner, nor will we provide any financial or other reimbursement for any personal item that got wet or was damaged in the flood. We look forward to resolving this issue.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

If all the customer wants is for Fieldstone to make the north side swale deeper, we can agree to that. However, this action will require the agreement of the neighboring property owner and cannot be done without their approval. Additionally, moving the swale closer to the property line will create a steeper slope on the customers north side yard than what currently exists. Without retention, building code allows for up to a 50% slope. This is a slope consisting of feet horizontal measurement for every foot of vertical fall. We cannot exceed the slope that is allowed by code and will not agree to install a retaining wall. However, with the permission of all affected owners, we will agree to lower the swale, and move it to the south as much as possible. Having said that, I think there is a lot of simple misunderstanding here between the two parties. In most of the points made in the rebuttal, it appears we are talking about different areas of the lot, different scenarios, differing knowledge of the situation, and or completely different time frames. Please know we do not agree to the cause of the problem, nor do we agree with the points and claims made in the rebuttal or the initial claim. We have acted in good faith, and have taken many steps to alleviate a situation we did not cause. However, in an effort to quickly resolve this issue, with the customer's agreement to this reply, and with the neighboring property owners' permission, which we will attempt to secure, we are willing to work on the swale

The back yard of this home was incorrectly graded with the lowest spots at the back property line, against a neighboring owner's retaining wall These low spots caused water from the lot to sit in the back corners A drain line out to the street was installed at one corner and, due to a
lack of slope, a sump pit (large hole filled with gravel, with sod over the top, and a drain inlet) was installed in the other corner The sump pit was quickly overwhelmed with silt from nearby properties The drain line was found to be too flat to be effective and also filled with silt It was later determined that the back yard should be raised to push water forward to the street This decision included tearing out lawn, raising sprinklers and bringing in additional dirt and sod In addition to the grade and landscaping work, the drain was cleared and raised as much as possible On the other side of the yard, where the sump drain was, a new subsurface drain line was installed These drains are redundant and intended to act as a secondary method for removing water.This work, including taking measurements of the grade to ensure it would flow, was completed on Friday the 14th with new sod installed that day The owner soon sent an email saying it was not working and that there was puddling around the drains, and near the sidewalk We replied yesterday that nothing more could be done at this time and that he should work with his neighbors to reduce the amount of sprinkler water flowing from their lots onto this property We understand that these conversations and adjustments cannot happen for a couple months Currently the sod on this lot and several adjacent lots is brand new and being watered several times a day It is expected that, as the sod is established on this and neighboring properties, and as the watering times are cut down to three or four times a week, rather than three times a day, the puddling around the drains and at the street will greatly dissipate The new drainage system simply has not had time to prove itself under circumstancesMore than that, it fully resolves the significant puddling problems that used to happen at the back of the property In light of the excessive water currently and almost constantly flowing through the system, it is working as expected The second issue, water in the basement, is separate from the first Fieldstone's first reaction after being contacted by the homeowner was that someone working at the house had been negligent and left a hose on all night We quickly mobilized a restoration company to dry out the carpet and remove the damaged building materials Later, after further investigation, it was determined that the hose was left on as an act of vandalism by some unknown person This is known to have happened about other times in the recent past at this and adjacent properties The homeowner has been asked to contact the police to investigate and his homeowners insurance to complete the restoration of the property Fieldstone has already offered to pay for the water extraction and demolition work that has taken place up to this point However, no additional work or restoration efforts will be made by Fieldstone

Thank you for the photos We sent a representative by the house again today He said he spent or more minutes carefully looking at and cleaning up the lot He said he found a few nails and removed them He was not able to find the piece of rebar shown in the photo It is assumed this has been resolved If not, let us know an approximate address and we will have it removed. I am told the landscaper is planning on beginning work at this house toward the end of next week Again, it is our intention to have this done as quickly as weather and scheduling permit

We apologize for the slow response to this complaint I had no knowledge of it until this morning Our contract with Mr*** states that he is required to close on the home within three days after the Homebuyer Orientation (final walkthrough on the home) This meeting occurred
on 12-23- Mr*** was aware of this contractual stipulation at the time he purchased the home Based on the 12-23-Homebuyer Orientation date, he would need to close on or before 12-28- He closed on 1-6-2017.It is stated in the contract that every day after this three day window, the owner will be charged $per day Mr*** closed six days after 12-28-2106, on 1-6-2017, but was only charged for two of those six days The time to challenge the validity of this charge was before closing on the home No challenge was made at that time and the funds were provided by Mr***'s Real Estate Agent, Frank W** After closing, Mr*** requested a receipt for these funds We have since delivered that receipt to him The Certificate of Occupancy is issued on every house only after the house is substantially complete, and has met the requirements of code, and has passed its final inspection through the city The Certificate of Occupancy for this house was issued by the city on 12-27-2016, well within the three day window.The purpose of the Homebuyer Orientation noted above is to demonstrate the home and to generate a list of items that need to be resolved This list was agreed to and signed by Mr*** There were ten items on this list To my knowledge, all of them, except for the missing screens, were resolved prior to closing The screens have since been installed In addition to this list, there were weather related items that could not be taken care of until spring This exterior winter list included final grading the lot and completing the front yard landscaping Owners are understandably anxious to have their yards installed as soon as spring arrives Once the weather breaks, Fieldstone and its contractors diligently strive to get landscaping in as quickly as possible These contractors are faced with heavy work loads and many weather delays through the late winter and spring All homes are landscaped as quickly as possible based on a schedule that optimists resources and allows for moving heavy equipment as little as possible within the neighborhoods It has taken us a couple months to get Mr***'s landscaping in, but as of this week, as per the contract, his front yard has been fully installed. Since closing, Mr*** has found additional issues with his home that needed to be addressed or repaired This is and expected and so we provide a one year warranty on the home There are still three items from those subsequent lists that still remain unresolved Earlier today, I contacted all the contractors associated with these repairs and reminded them again of these issues We will continue to work on these items and will resolve them as quickly as possible

The $noted is a landscaping bond with the city. It was paid by Fieldstone for houses built in winter. It has never been our intention that this money go to the homeowner. It has always been our expectation that the bond would be reimbursed to us by the city once the
landscaping was. We apologize for any misunderstanding related to this bond. We would be very interested in seeing a copy of any email referenced by Mr***, stating that the bond refund would be given to him. It is our intention to have the landscaping installed as soon as is possible. The landscaping contractor is working as quickly as he can to put in all the yards for houses built in the winter. His schedule is prioritized solely on getting homes completed in as short a timeframe as possible. He does this by completing one home, or batch of homes, and then moving to the next closest home or batch. This will mean that homes are not landscaped in the same order in which they were completed. Weather plays a significant part in the process as it often delays both the grading contractor and the landscaper. It was also just a few short weeks ago that we had snow on the ground in these yards. Once the snow melted, and the ground dried up, these contractors were able to get started on grading and landscaping. We would not have known at the time of contract, or even at closing, when exactly the landscaping was going to be installed at any home, and so would not have given any dates in writing or otherwise for the completion of landscaping. Having said that, we would also be very interested in seeing a copy of any document stating a date when landscaping would be installed. Once produced, we will do all we can honor the agreement or to move this home up in the schedule if possible. Any grade problems due to erosion will be addressed by the landscaper prior to installing sod. In the act of installing sprinklers, the landscaper will do a great deal of additional damage to the grade. When he is done installing the sprinkler lines, he will go back over these sections and clean up the grade as needed. However, this grade touch up only applies to areas where sprinkler lines are installed. Any other areas of erosion at the sides, back, retention walls, etc., are considered a homeowner responsibility as noted in the warranty manual found on the warranty section of our websiteWe take the safety of our homeowner's, their families, and our employees and subcontractors very seriously. Dangerous situations are an everyday part of building a home, as well as living in a neighborhood with homes being constructed. However, these situations and dangers are minimized, if not fully resolved as soon as they are known. As such, a Fieldstone manager has personally inspected the lot in question and could find no signs of loose nails, boards, or rebar. It is assumed these have been dealt with prior to this complaint. If not, the owner should send us a detailed list or photograph and we will gladly address these issues. We are anxious to resolve the concerns of this homeowner and appreciate his ongoing patience as we work to do soAll documentation, photos, and or emails as requested above can be sent to [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This complaint is misleading and does not reflect the actual status or history of the lot.  Most of the issues with the drainage at this home were created by others, including the owner of the property.  Additionally, each time any alteration was made to this property, the complainant was...

advised of our actions, and we were verbally permitted to enter the property. First, the home was originally graded so that water would flow to the south side of the property.  Second, the lot to the rear installed a wall with no regard for drainage.  Since that installation, the complaining lot has been receiving the water from the neighbors yard to the west. Third, the home to the south installed a fence and raised their grade, effectively removing the lot line drainage to the south and east. Fourth, the complaining lot installed a patio at the back of the house which is too high and which blocked their lot line drainage on the south side, west to east. Fifth, some time after closing, the complainant asked Fieldstone to help them with the drainage from their rear yard.  Since the drainage was blocked to the south by their patio, we created a swale to the north to redirect water to that side.  To help the customer, and at our cost, we lowered the grade on the home next door to the north.  This was done to help accommodate the second, third, fourth, and fifth actions noted above.  Since the patio was placed at the same elevation as the top of the window wells, the rear yard of the complainants lot was also lowered to protect the home from flooding.  If the grade was left as it was, water could easily flow into the patio window and into the wells, potentially flooding the home.All through the process, the customer was repeatedly informed that this condition was not caused by Fieldstone and is not Fieldstone’s responsibility.  This complaint should be directed at the neighboring lots to the west and south, as they have created and or contributed to the problem.  We have also informed the complainant that their patio contributes significantly to the problem.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We disagree on who is at fault and responsible but we have discussed that we will allow the insurance company sort out who is liable for the damages to my personal items and with that I will accept there offer to help with the restoration of the basement as they laid out in there response.  
Sincerely,
[redacted]

We have been in contact with the customer this week.

On December 3, the day after this complaint was initially filed, we received an email from the homeowner stating "it's over and we'll make sure to contact you sooner if something else shows up". We have received no further correspondence from the homeowner at this time. We received first notice of...

this complaint on December 17. Our warranty manager will follow up with said complaint and official response when he returns to the office the week of January 4.Thank You,Brandi H[redacted]Warranty CoordinatorFieldstone Homes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

First an apology for the delay in responding.  This came to us on Labor Day and was overlooked in all the emails we received over the long weekend.  Second, and apology to the customer for the difficult time they have had resolving these issues.  In an effort to improve the situation,...

we have made some changes to the warranty staff, including a new Warranty Representative in this neighborhood.  We are also working with our contractors on ways they can improve their response times to warranty related issues.  The new rep is being brought up to speed and has been asked to contact this owner to schedule a time to meet.  He will work with the customer and the contractors to resolve each of these issues appropriately and as quickly as possible.Your continued patience is appreciated.

Regrading the back yard to its original state is simply not the best course of action at this point.  If we did regrade it, every property around this one would then be about a foot or more higher, quickly turning this backyard into a large pond with no way to move the water to the street.  Every possible option was explored before regrading the backyard to its current state.  Other than making the back yard a retention pond, there are no other options to us.  Mr. [redacted] was informed that this work was coming up via an email sent on May 25th, about three weeks before the work was started.  After the work started on about June 16th, I reached out again through an email to Mr. [redacted], on June 20.  In his reply to me that same day, he said, "Ultimately we are fine with any solutions to try and resolve the drainage problems, anytime it rains or we get lots of water the back corners get flooded pretty bad."  In the following paragraph he said, "Anyway we are sincerely grateful your addressing the issues, and would just request more communication in the future if possible."  I have spoken at length with the landscaping contractor about his and his employees whereabouts on 6-13-2017.  The GPS system installed in the vehicle driven by the specific employee in question does show he was at this property that day, but it was between about 1:33 and 2:53.  He was there at that time with his supervisor, who also was in a separate vehicle.  This is when they looked in each window well to assess the gravel level.  No hoses were on at this time.  The two left in separate vehicles and went to their office, where they worked together until the end of the work day.  There was one other employee near this home at about 4:00.  He dropped off a piece of equipment at the end of the street and left the site about 10 minutes later.  At about 6:00, the GPS records show that the employee in question was still at his office.  This GPS data can be backed up through at least one witness.  This employee left shortly after 6:00.  I am told there is the option to watch a video of his route as plotted on a map.  I have not seen the video but am told he went home.  The GPS records no other movement that day of the vehicle after he arrived at this location. We still believe this was an act of vandalism by some unknown person.  If not vandalism, perhaps simple negligence on the part of a neighborhood child.  No matter the cause or motive, no agent, or employee, or contractor of Fieldstone, or the landscaper was at the house at the time and date noted.  We again encourage the homeowner to work with the local police to help solve this case.  Finally, we recognize the frustration caused by this situation.  While we do not and will not assume any responsibility for the flooded basement, nor for its cause, we are willing to help with the restoration of the basement.  This offer includes replacing insulation as needed and as removed at the time of cleanup, patching any drywall holes made by our remediation contractor, replacing the baseboards, painting the wall patches and new baseboards (we will provide the paint but will need the custom paint color code and brand information to be provided by the the homeowner).  We will then reinstall/stretch the original carpet as needed and also have the basement carpets professionally cleaned after this restoration work is completed.  However, Fieldstone will not assume any responsibility or liability for the personal belongings of the homeowner, nor will we provide any financial or other reimbursement for any personal item that got wet or was damaged in the flood.  We look forward to resolving this issue.

There will be no cost to reselect.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution, if followed through with is satisfactory to me.
Sincerely,
[redacted]

Mr. [redacted] purchased one of our Spec homes in the Community of Silverlake in which cabinet hardware had not originally been selected as an option. At the current point in construction, there was an opportunity to meet in the Design Center and add/change options. Mr. [redacted] decided to take the...

opportunity and view the Options that were selected for the Spec and make any desired changes. One of those changes he requested was to add cabinet hardware. We demonstrate the cabinet hardware by showing displays of our 3 Levels (see attached pictures for reference) that are clearly marked Level 1, 2 and 3. As cabinets are installed there is a drawer and a door giving the opportunity for a cabinet/drawer knob and or a cabinet/drawer pull. Mr. [redacted] decided to select a Level 2 pull for the drawers and a Level 1 knob for the doors. He chose a Level 1 knob due to the fact that he didn’t care for any of the styles in our Level 2 tier. We allow our buyers to mix and match between Levels of cabinet hardware however our policy, which was explained to Mr. [redacted], is when a higher level is selected for either the knob or pull, that higher option price will be selected for the entire house. Please see attached photos and signed documentation for selected cabinet hardware We would be happy to invite the buyer to reselect level 2 knobs to match his Level 2 pulls if he so desires.