Fierge Auto Parts

Complaint: ***
I am rejecting this response because:Yes, the company did call me to resolve the issue with a $300.00, where there are more expenses that I had to pay for the incorrect shipping packaging they had with the engine, but main issue is the engine was not test and not a safe working engine, cause when the owner did call me trying to resolve the issue, I've mention to him that the engine wasn't in perfect condition, the engine was damagedI've asked did you guy's do any type of engine testing, compression testing, any thingHe didn't even know if the engine has been started, or notHe said he will have to call me back after he finds out if the engine was able to be startedThere type of testing was the engine starts, it's a working engineBut this engine was not able to be started due to couple broken sensorsSo in his previous statement was a lie, when he states he told me it was a good working engineThe engine is barely able to run at it state now, also usually other engine suppliers will give a to day warranty on the engines, my complaint went in few day's of having the engineIsn't there any type of warranty?
Sincerely,
*** ***

This is in response to your letter of November 18, 2016 concerning Ms. [redacted] complaint.We sold Ms. [redacted] a 2006 Equinox motor on November 2, 2016 for $1000.00 plus tax of $80.00 for a total of $1080.00 with a 91 day guarantee of this used part but not on any labor.  Our parts department...

checked this motor before it left our facility and it was a running motor at that time.When Ms. [redacted] brought it to our attention the motor had a bad head gasket, we told her we would pick up the defective motor and refund her money in full.We have done all our company guarantees with the sale of used parts.

This letter is in response to your letter of March 1, 2017 pertaining to a complaint from a Mr. [redacted] W. [redacted].The engine in question was a good engine which it left our business.  We are not responsible for alleged damage by the freight company.We tried to work with this customer despite the...

fact the engine was good when it left here.  So we told Mr. [redacted] we would reimburse him $300.00 to help with his alleged cost of items he said he purchased to replace items damaged during shipping.