Fiesta Deluxe Hall Rental & Catering

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because This cant be resolved, because this company continues to lie, they did not live up to our signed contract They needed to be reported for their shady business practices End of story In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The response below was sent to *** *** on December *** right after she demanded $3,from Fiesta Deluxe Hall Rental & Catering for her own personal refund. Good afternoon ***,We would like to thank you for choosing Fiesta Deluxe Hall Rental &
CateringWe regret to hear that you are upset about the event on 12/**/However, there are some matters we would like to addressWe added centerpieces for your event at NO COST to you, we did not charge you for cutting the cake that you provided for the event, neither did we charge you for adding additional guests to the event one day prior to the 12/**/dateIn addition, we were also considerate on the fact there was an additional people extra that showed up to the event on 12/**/We opened two separate bars for you which is something that no other facility would have provided for PLUS peopleConsidering that we also provided you with foods selection such as Filet Mignon and Mini Lobster Rolls as part of your menu at no extra charge, I would consider the event on 12/**/a giftWe have witnesses that stated that you have charged $per person for attending the event and we have only charged you $per person which makes it a profit of $which equals to $1,to your pocket, plus an extra people that arrived which makes a total of $1,Per our Cameras and Security evidence we have proof that there were additional people whom showed up to your event that Fiesta Deluxe DID NOT CHARGE YOU FORPer our contract the amount of people that was agreed upon was people and per our cameras there were additional people who showed up on 12/**/which would make a balance of $1,That balance is NOT including the cake cutting fee, the last minute additional guest that you added, the centerpieces that we provided to you, NOR does it include all of the other courtesy acts that we did for you and your guests at *** ***All of our video evidence shows that you and your partner *** were dancing the entire night, taking pictures and enjoying yourself which is completely different than all of the things you stated in your last emailU nfortunately, we cannot refund you any money since all of our evidence shows different than what you statedInstead, we feel you are in debt with us for all of the amenities and things we provided to youWe have answered all of your complaints (Please see them below)If you would still like to take legal action please please note that we will take action to collect the debt for the extra guests, not only to you but to *** *** Hospital as an entityOur attorney has all of the evidence needed to proceed with legal actions.- No valet parking when I arrived or anyone else for a matter of fact.Valet Parking is non-guranteed added service that we provide to our clientsPer your event contract, you did not have mandatory PAID IN ADVANCE VALET PARKING.- No table numbers on the table and I had to repeatedly ask *** at least to times for the table numbers ( she kept giving me table numbers like 20, 30,and other random numbers when I requested 1-15)*** *** arrived at the event at *** *** *** DID provide you with the appropiate Table Numbers that you requestedOur video evidence showed that you were in fact provided with them.- No sangriaOur staff and video evidence shows that your event did in fact provide you and your guests with Sangria, even though is WAS NOT in your contract.- People were being charged for drinks that were supposed to part of the open bar.Our video evidence shows that there was no money involved in the bar, the money that was put in the jar was for tips that is not obligated.- No diet sodaWe have evidence that we DID provide your guests with Diet Soda, even though it was a special request that you should have requested upon signing your contract.- The only appetizers that were served was platter of COLD chicken wings, empanadas and a small tray of lobster rolls.Video Evidence and our staff shows that we served the over rounds of different platters that included shrimp platter, chicken wings, empanadas and lobster rollsWe served the appetizers from *** which is more than the allowed time to serve the appetizers.- There were paper napkins on the table instead of linenPer your contract it states “Napkins” it DOES NOT STATE Tablecloth Napkins.- Only waiters to serve appetizers, the *** waitress didn’t speak any English and was serving lobster rolls and was unable to tell people what she was serving, in case someone had a shellfish allergyThe menu that you preselected stated that you must inform us of any food allergiesYou DID NOTThere were * staff members on site that speak English and Spanish.- Only bartender per bar for people, so a total of bartenders for people, the line for the bar stretched all the way to the dance floor practically.Per your contract, it does not state the amount of bartenders you would be supplied withAs a courtesy, we opened both bars for you instead of just one barWe also supplied you with three bartenders in total.- The appetizers that were passed out, never got to the back of the roomVideo Evidence shows that the appetizers were in fact passed out throughout both of the halls that we supplied you with.- There was no specific dinner time announced, once again I had to hunt for *** on different occasions to find out when dinner was being servedVideo Evidence shows that the dinner buffet was set up by ***Since you did not have an event planner, we were waiting for you to let us know when to open the chafers to signal the “open buffet.”- Once dinner was being served, Fiesta Deluxe apparently ran out of food mid serving.Video Evidence shows that everyone of the guests that attended the event served themselves food from the Buffet, some people went up more than onceWe did not run out of food although there was an additional people who attended the event that were not originally reported nor paid by you.- There was no organization of the food serving because I had to keep looking for ***Once again, we are not responsible for your event schedule as you did not have an event planner that coordinated your event accordingly.- When I complained to the ***, I was told that *** was not an event plannerYou did not have an event planner that coordinated your event accordingly neither did you have anything in writing requesting the time you would like the buffet to be opened.- I had multiple complaints of the food being coldAll of our food had been kept hot the entire nightWe assured this by placing the food on steamers and then chafers and we have video evidence of this.- I was called into the office during the party and told that there were extra people at the party when I had at least place cards that were left at the front door from people who did not show up, there was one table that stayed empty most of the night (table 15)I was told by *** that her *** counted all the people in the room (which was impossible)I was then told that there was a guy at the door with a counter (who wasn’t even standing there at least for the first hour of the party) and there was another party upstairs, so who and how was there being a count taken??We provided you with placement cards as a courtesy even though is was not part of our contractWe are not responsible for the placement cards that were left on the tableOur video evidence shows there was an extra people in addition to the guests that you had originally paid forVideo evidence shows that the security at the door was here at *** and he counted the amount of people who showed up to the event on 12/**/14.- On *** morning upon returning to work, I was told that at least to people complained of being sick from the food.We have not had anyone contact us directly stating that they were sick from the event on 12/**/We need the names and phone numbers along with medical proof from the people that claimed to be sick from our food.- We bought sheet cakes that were never displayed or bought out before being cutWhen it was served, it was cut into tiny pieces and put on a rolling tray that propped open the door to the not-kitchen*.The sheet cakes that *** brought in were carefully stored in our kitchen*** never asked us to take the cakes out for any reasonThe cake was cut into sized pieces (since we did not receive any other request) and then carried out in a food cart to be placed on the table for serving.- We had to ask for forks to eat the cake with and then someone came out and basically threw some plastic forks on the table next to the pieces of cake.Our video evidence shows that the waitress placed the forks on the table next to the cake pieces so that everyone could grab their slice of cake.- The bar ran out of napkins, cups, juice and soda.We have video evidence that shows that we DID supply all of your guests with napkins, juice and soda.- I had to repeatedly keep asking the coat check ***, where *** was because she was so hard to find to correct these problems.*** was present at the event for 12/**/from start to end*** has ***'s personal phone number where she has contacted her directly and has been able to reach *** everytime she has called.- I had complaints about it being freezing inside, I asked to turn up the heat, the guy told me they turned down the airVideo Evidence shows that the staff did turn on the heat for your guests on 12/**/14.- No tea or coffee was servedPer your contract it does not state that we were obligated to provide you with tea or coffee.- No water pitcher on the tables.We provided you and your guests with bottled water for the entire eventPer your contract you did not request pitchers of water on the table.- Plates that were eaten from stayed on the table basically the rest of the party.Video evidence shows that the plates that were not being used were removed from the tables by our waiters.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Attached is the agreed upon schedule of the event....

This was a traditional Nigerian ceremony, which follows a different process than American styled weddings.   Emails sent to Evelyn and Fiesta deluxe dated on 7/**/2015 (one month before the event) specifies a 6:05pm entrance of groom and a 6:10-6:30pm entrance of bride. Fiesta deluxe confirmed receipt of the email on 7/**/2015. Video and photographic evidence shows the groom entering at 6:34pm and the bride at 7pm(not 8 pm) as stated by Fiesta Deluxe.   Please see the following YouTUBE channel for the entire ceremony [redacted] . I would like to see Fiesta Deluxe surveillance video that contradicts timing. I would also encourage fiesta to submit time stamps/ or video evidence shows that every table got champagne and coffee and tea (which was contractually obligated). The contract is attached.I am also attaching a photo of the food provided to vegetarians, who were to get a Pasta dish. Some non-vegetarians got the pasta dish with meat and the vegetarians got rice. Inconsistent service.
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
 
 This cant be resolved, because this company continues to lie, they did not live up to our  signed contract.  They needed to be reported for their shady business practices.  End of story
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Review: I am writing to follow up regarding my traditional engagement ceremony, which took place on Saturday August **, 2015. I worked with Evelyn M[redacted], the point person at Fiesta Deluxe, for the months leading up to the ceremony. In that time she was polite and flexible, allowing us to craft a menu (based on their online menu). Prior to our event, we insisted on having a food tasting. Food was very important to us. Our tasting was in March 2015, and consisted of a fruit and cheese platter included 5 types of cheese, various crackers, Italian antipasto, generous portions of stewed chicken, rice and peas, grilled asparagus and sausage and peppers. After the tasting and some email correspondence back and forth between Evelyn and I, we gave feedback on the food. On July **, 2015 we finalized a menu of cheese, crackers, fresh fruit platter, antipasto and warm passed beef patties to start. For entrees we agreed on balsamic chicken, oxtail, plain white rice and a vegetarian option of ricotta stuffed pasta shells. As written in our contract, our meal was to include a complimentary champagne toast. We provided the cake and Fiesta was to provide coffee and tea. —Fiesta confirmed receipt of this email (dated 7/**/2015) and agreed to share it with their chef. The times we met with Evelyn, including the final walk through on Thursday August **, we were assured by Evelyn that our feedback was taken into consideration and that the food portions comparable to what we tasted.

On the day of the celebration, guests were served what appeared to be Ritz crackers with cubes cheddar and swiss cheese. Some guests reported receiving mini patties, some did not. Guests were given fruit of melon, grapes and strawberries. Some of the fruit was so overripe, it was inedible. There was no Antipasto.

Dinner service was poorly executed. We were told that we'd have one waiter for 2-3 tables. There were 2-3 people to serve 165 people. Prior to meal service, an announcement was made for guests to turn up the menu card to the green side to alert waiters if they wanted vegetarian food. Guests reported not being asked if they wanted a vegetarian meal. In addition they DID NOT serve the vegetarian pasta shells. One guest reported that his “vegetarian” plate consisted of the rice, with one piece of plantain and one sprig of broccoli. The meat meals consisted of a mound of rice, with a 2-inch sliver of chicken and the smallest oxtail on each plate. The “roasted vegetables” were steamed carrots and cauliflower—the type you find in your frozen food section of the grocery store.

Fiesta Deluxe ran out of food for our guests. The some guests did not get any oxtail, the last few guests received just chicken. Food service was so understaffed, that Evelyn herself was carrying out food. By the time the food came out, it was cold and lukewarm. The food that did come out was tasty, however it was clear that portions were tiny. Some guests asked for two plates in order to have enough food. I, the bride, was very hungry after dinner and ended up having to buy food after leaving the venue.

A far as drinks, I commend Fiesta on executing our signature drinks at the bar. Feedback from guests was that they were good. I tasted the rum punch and was satisfied. However, the service at the tables was lacking. Some tables went the entire evening (5hours!) without water being refilled. Two days later, my family is still getting calls from people about the dismal food service.

In terms of other services, the contract stipulated a complimentary champagne toast. We had 16 tables, there was not enough staff to serve champagne. I only observed 2 tables being served champagne. We proceeded with toasts without the champagne. When we enquired later about the champagne, we were told that it was “locked in Evelyn’s office”.

When the night concluded and we were looking for Evelyn to resolve some other issues that surfaced. We were told by the staff that she had left. She did not even alert my day of coordinator that she was leaving.

This venue has potential, but needs to figure out its management, especially for large groups. It appeared that Fiesta Deluxe was cutting corners with food service and staffing. It over promised and under delivered on contractual items. I am disappointed as the evening seemed to have started very positively and ended with a complete breakdown of service and lack of communication. I am requesting a partial refund based on Fiesta Deluxe not meeting the following contractual agreements:

-Provision of sufficient waiters for the 5 hour event time

-provision of a champagne toast

-Provision of a complete appetizer menu

-Provision of a complete Dinner menu

- Provision of coffee and tea

Fiesta Deluxe is not equipped to do catering. Based on industry standards for this size party, Fiesta needed to have had a floor captain, 5-6 Waiters, 2 bartenders, a runner, a culinary assistant, a service person and 1 porter. I have collected comparable quotes from other venues and labor is generally 30% of costs of hosting an event. Therefore, I am requesting $3,000 to be refunded based on lack of provision of sufficient personnel and lack of food.

I have called and left at message on 8/**/15, and followed up again two days later when I reached Evelyn to discuss. She said to put my complain in writing, which I did. In a September *, 2015 email, Fiesta responded by saying ,"after carefully reviewing your event, we regret to inform you that we cannot refund you any of the money for your event. We are a protected company and we are willing to provide you with sufficient evidence in a court hearing. The choice to proceed with legal action is solely up to you. "Desired Settlement: I am requesting a $3,000 partial refund based on Fiesta Deluxe not meeting the following contractual agreements:

-Provision of sufficient waiters for the 5 hour event time

-provision of a champagne toast to all 16 tables

-Provision of a complete appetizer menu

-Provision of a complete Dinner menu

- Provision of coffee and tea

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Attached is the agreed upon schedule of the event. This was a traditional Nigerian ceremony, which follows a different process than American styled weddings. Emails sent to Evelyn and Fiesta deluxe dated on 7/**/2015 (one month before the event) specifies a 6:05pm entrance of groom and a 6:10-6:30pm entrance of bride. Fiesta deluxe confirmed receipt of the email on 7/**/2015. Video and photographic evidence shows the groom entering at 6:34pm and the bride at 7pm(not 8 pm) as stated by Fiesta Deluxe. Please see the following YouTUBE channel for the entire ceremony [redacted] . I would like to see Fiesta Deluxe surveillance video that contradicts timing. I would also encourage fiesta to submit time stamps/ or video evidence shows that every table got champagne and coffee and tea (which was contractually obligated). The contract is attached.I am also attaching a photo of the food provided to vegetarians, who were to get a Pasta dish. Some non-vegetarians got the pasta dish with meat and the vegetarians got rice. Inconsistent service.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As previously stated in our email and verbal conversation. Our video evidence shows contrary to your complaints. We cannot upload any of your personal videos nor can we email them as they are too large in size. We are apologize for the inconvenience.

Review: I am writing on behalf of the holiday party that was given for [redacted] hospital on 12/**/2014 at your facility. We had a signed and dated contract for originally 150 people. We were unable to get 150 people but gave you 130 and [redacted] of fiesta deluxe retracted the contract to 130 people. Up until the day before the party, we gave an additional 11 people, which made our total 141 people. We were made multiple promises in our contract for our party. We were told that we would have:-Valet parking-Open bar with soda, water, house vodka, rum, Bacardi, sangria, beer( Heineken ,corona, bud light) and wine( cabernet sauvignon, merlot, moscato)-The food on the menu that was picked out, including appetizers-Decorations-No dessert but tea and coffee-We had to supply our own DJ or hook up a iPod to your sound system-Table numbers for each table-Linens for the tableUnfortunately, a lot of these things were not kept on Fiesta Deluxe part, starting with-No valet parking when I arrived or anyone else for a matter of fact-No table numbers on the table and I had to repeatedly ask [redacted] at least 3 to 4 times for the table numbers ( she kept giving me table numbers like 20, 30,and other random numbers when I requested 1-15)-No sangria-People were being charged for drinks that were supposed to part of the open bar-No diet soda-The only appetizers that were served was 1 platter of COLD chicken wings, empanadas and a small tray of lobster rolls-There were paper napkins on the table instead of linen-Only 2 waiters to serve appetizers, the [redacted] waitress didnt speak any English and was serving lobster rolls and was unable to tell people what she was serving, in case someone had a shellfish allergy-Only 1 bartender per bar for 141 people, so a total of 2 bartenders for 141 people, the line for the bar stretched all the way to the dance floor practically-The appetizers that were passed out, never got to the back of the room-There was no specific dinner time announced, once again I had to hunt for [redacted] on 2 different occasions to find out when dinner was being served -Once dinner was being served, Fiesta Deluxe apparently ran out of food mid serving-There was no organization of the food serving because I had to keep looking for [redacted]-When I complained to the [redacted], I was told that [redacted] was not an event planner-I had multiple complaints of the food being cold-I was called into the office during the party and told that there were 15 extra people at the party when I had at least 10 place cards that were left at the front door from people who did not show up, there was one table that stayed empty most of the night (table 15). I was told by [redacted] that her [redacted] counted all the people in the room (which was impossible). I was then told that there was a guy at the door with a counter (who wasnt even standing there at least for the first hour of the party) and there was another party upstairs, so who and how was there being a count taken??-On [redacted] morning upon returning to work, I was told that at least 5 to 6 people complained of being sick from the food.-We bought 2 sheet cakes that were never displayed or bought out before being cut. When it was served, it was cut into tiny pieces and put on a rolling tray that propped open the door to the not-kitchen*.-We had to ask for forks to eat the cake with and then someone came out and basically threw some plastic forks on the table next to the pieces of cake-The bar ran out of napkins, cups, juice and soda-I had to repeatedly keep asking the coat check [redacted], where [redacted] was because she was so hard to find to correct these problems.-I had complaints about it being freezing inside, I asked to turn up the heat, the guy told me they turned down the air-People complained that when they went to the bar at 10:30pm and was told that the open bar liquor was done but they can buy a drink with the other liquor, I have someone who spent about $70 in drinks because they didnt know what else to do and the bartenders were still given tips after basically robbing people-No tea or coffee was served-No water pitcher on the tables-Plates that were eaten from stayed on the table basically the rest of the partyThis was supposed to be a night of celebration for our hospital employees to celebrate the Christmas holiday. The place was beautiful, but there were so many problems. Everyone that came said they had a great time due to the DJ and us dancing but the service, the food and the overall experience of your establishment was horrible. We are requesting a refund of $3,500 half of our money that was paid for breach of contract. The only thing that was accommodated by fiesta deluxe was that they gave us 1 hour of open top shelf bar, but they kept the line so long with one bartender that only about 25 people was able to take advantage of that. Every year we always do a 50/50 raffle and give half of the money to a charity of choice but this year we werent able too because of all of the confusion and complete chaos of this event.Desired Settlement: we requested some type of refund. I have plenty of people including doctors, nurses and etc to all write statements if necessary.

Business

Response:

The response below was sent to [redacted] on December [redacted] 2014 right after she demanded $3,500.00 from Fiesta Deluxe Hall Rental & Catering for her own personal refund. Good afternoon [redacted],We would like to thank you for choosing Fiesta Deluxe Hall Rental & Catering. We regret to hear that you are upset about the event on 12/**/14. However, there are some matters we would like to address. We added centerpieces for your event at NO COST to you, we did not charge you for cutting the cake that you provided for the event, neither did we charge you for adding additional guests to the event one day prior to the 12/**/14 date. In addition, we were also considerate on the fact there was an additional 30 people extra that showed up to the event on 12/**/14. We opened two separate bars for you which is something that no other facility would have provided for 141 PLUS people. Considering that we also provided you with foods selection such as Filet Mignon and Mini Lobster Rolls as part of your menu at no extra charge, I would consider the event on 12/**/14 a gift. We have witnesses that stated that you have charged $60 per person for attending the event and we have only charged you $50 per person which makes it a profit of $10 which equals to $1,410.00 to your pocket, plus an extra 30 people that arrived which makes a total of $1,800.00 Per our Cameras and Security evidence we have proof that there were 30 additional people whom showed up to your event that Fiesta Deluxe DID NOT CHARGE YOU FOR. Per our contract the amount of people that was agreed upon was 141 people and per our cameras there were 30 additional people who showed up on 12/**/14 which would make a balance of $1,500.00. That balance is NOT including the cake cutting fee, the last minute additional guest that you added, the centerpieces that we provided to you, NOR does it include all of the other courtesy acts that we did for you and your guests at [redacted]. All of our video evidence shows that you and your partner [redacted] were dancing the entire night, taking pictures and enjoying yourself which is completely different than all of the things you stated in your last email. U nfortunately, we cannot refund you any money since all of our evidence shows different than what you stated. Instead, we feel you are in debt with us for all of the amenities and things we provided to you. We have answered all of your complaints (Please see them below). If you would still like to take legal action please please note that we will take action to collect the debt for the 30 extra guests, not only to you but to [redacted] Hospital as an entity. Our attorney has all of the evidence needed to proceed with legal actions.- No valet parking when I arrived or anyone else for a matter of fact.Valet Parking is non-guranteed added service that we provide to our clients. Per your event contract, you did not have mandatory PAID IN ADVANCE VALET PARKING.- No table numbers on the table and I had to repeatedly ask [redacted] at least 3 to 4 times for the table numbers ( she kept giving me table numbers like 20, 30,and other random numbers when I requested 1-15)[redacted] arrived at the event at [redacted] DID provide you with the appropiate Table Numbers that you requested. Our video evidence showed that you were in fact provided with them.- No sangriaOur staff and video evidence shows that your event did in fact provide you and your guests with Sangria, even though is WAS NOT in your contract.- People were being charged for drinks that were supposed to part of the open bar.Our video evidence shows that there was no money involved in the bar, the money that was put in the jar was for tips that is not obligated.- No diet sodaWe have evidence that we DID provide your guests with Diet Soda, even though it was a special request that you should have requested upon signing your contract.- The only appetizers that were served was 1 platter of COLD chicken wings, empanadas and a small tray of lobster rolls.Video Evidence and our staff shows that we served the over 6 rounds of different platters that included shrimp platter, chicken wings, empanadas and lobster rolls. We served the appetizers from [redacted] which is more than the allowed time to serve the appetizers.- There were paper napkins on the table instead of linenPer your contract it states “Napkins” it DOES NOT STATE Tablecloth Napkins.- Only 2 waiters to serve appetizers, the [redacted] waitress didn’t speak any English and was serving lobster rolls and was unable to tell people what she was serving, in case someone had a shellfish allergyThe menu that you preselected stated that you must inform us of any food allergies. You DID NOT. There were * staff members on site that speak English and Spanish.- Only 1 bartender per bar for 141 people, so a total of 2 bartenders for 141 people, the line for the bar stretched all the way to the dance floor practically.Per your contract, it does not state the amount of bartenders you would be supplied with. As a courtesy, we opened both bars for you instead of just one bar. We also supplied you with three bartenders in total.- The appetizers that were passed out, never got to the back of the roomVideo Evidence shows that the appetizers were in fact passed out throughout both of the halls that we supplied you with.- There was no specific dinner time announced, once again I had to hunt for [redacted] on 2 different occasions to find out when dinner was being servedVideo Evidence shows that the dinner buffet was set up by [redacted]. Since you did not have an event planner, we were waiting for you to let us know when to open the chafers to signal the “open buffet.”- Once dinner was being served, Fiesta Deluxe apparently ran out of food mid serving.Video Evidence shows that everyone of the guests that attended the event served themselves food from the Buffet, some people went up more than once. We did not run out of food although there was an additional 30 people who attended the event that were not originally reported nor paid by you.- There was no organization of the food serving because I had to keep looking for [redacted]Once again, we are not responsible for your event schedule as you did not have an event planner that coordinated your event accordingly.- When I complained to the [redacted], I was told that [redacted] was not an event plannerYou did not have an event planner that coordinated your event accordingly neither did you have anything in writing requesting the time you would like the buffet to be opened.- I had multiple complaints of the food being coldAll of our food had been kept hot the entire night. We assured this by placing the food on steamers and then chafers and we have video evidence of this.- I was called into the office during the party and told that there were 15 extra people at the party when I had at least 10 place cards that were left at the front door from people who did not show up, there was one table that stayed empty most of the night (table 15). I was told by [redacted] that her [redacted] counted all the people in the room (which was impossible). I was then told that there was a guy at the door with a counter (who wasn’t even standing there at least for the first hour of the party) and there was another party upstairs, so who and how was there being a count taken??We provided you with placement cards as a courtesy even though is was not part of our contract. We are not responsible for the placement cards that were left on the table. Our video evidence shows there was an extra 30 people in addition to the 141 guests that you had originally paid for. Video evidence shows that the security at the door was here at [redacted] and he counted the amount of people who showed up to the event on 12/**/14.- On [redacted] morning upon returning to work, I was told that at least 5 to 6 people complained of being sick from the food.We have not had anyone contact us directly stating that they were sick from the event on 12/**/14. We need the names and phone numbers along with medical proof from the people that claimed to be sick from our food.- We bought 2 sheet cakes that were never displayed or bought out before being cut. When it was served, it was cut into tiny pieces and put on a rolling tray that propped open the door to the not-kitchen*.The sheet cakes that [redacted] brought in were carefully stored in our kitchen. [redacted] never asked us to take the cakes out for any reason. The cake was cut into normal sized pieces (since we did not receive any other request) and then carried out in a food cart to be placed on the table for serving.- We had to ask for forks to eat the cake with and then someone came out and basically threw some plastic forks on the table next to the pieces of cake.Our video evidence shows that the waitress placed the forks on the table next to the cake pieces so that everyone could grab their slice of cake.- The bar ran out of napkins, cups, juice and soda.We have video evidence that shows that we DID supply all of your guests with napkins, juice and soda.- I had to repeatedly keep asking the coat check [redacted], where [redacted] was because she was so hard to find to correct these problems.[redacted] was present at the event for 12/**/14 from start to end. [redacted] has [redacted]'s personal phone number where she has contacted her directly and has been able to reach [redacted] everytime she has called.- I had complaints about it being freezing inside, I asked to turn up the heat, the guy told me they turned down the airVideo Evidence shows that the staff did turn on the heat for your guests on 12/**/14.- No tea or coffee was servedPer your contract it does not state that we were obligated to provide you with tea or coffee.- No water pitcher on the tables.We provided you and your guests with bottled water for the entire event. Per your contract you did not request pitchers of water on the table.- Plates that were eaten from stayed on the table basically the rest of the party.Video evidence shows that the plates that were not being used were removed from the tables by our waiters.[redacted]