Initial Business Response /* (1000, 8, 2015/11/16) */
Two years ago customer did purchase a MAINTENANCE PLAN from Fiesta FordAs per customers MAINTENANCE PLAN CONTRACT this plan covers regular scheduled MAINTENANCE such as oil changes and tire rotationsAccording to our service department while
driving his vehicle customer hit something or something hit him and damaged a part on his car causing his engine light to come onDamage such as this should be handled thru customers own automobile comprehensive insurance policy as it is not covered thru ANY dealer service contact MAINTENANCE or MECHANICAL
Again dealer recommends customer contact his insurance company and check for coverage
Dealer did "goodwill" repair free of charge the horn and also covered his rental car for several days
As per the conversation customer had with our salesperson about a deal being "doable" customer has the numbers in his possession what is doable as he took the doable numbers with himDealer apologizes for any inconvenience customer incurred while visiting Fiesta Ford as we strive to maintain the highest customer satisfaction rating possible
***PLEASE NOTE***
As of this date Fiesta Ford does have a sighed credit statement from customer but has NOT checked Customers creditCustomer should NOT find an inquiry from Fiesta Ford on his credit
Initial Business Response /* (1000, 10, 2016/02/22) */
Dealer apologizes for customer's recent experience at Fiesta Ford
At Fiesta Ford we strive for and maintain a high level of customer satisfactionIn fact we have won Ford Motor Company's President's award the last years by maintaining one
of the highest customer satisfaction scores in our zone
Dealer sold customer a vehicle that he personally picked outAll options on that vehicle where prominently displayed on the window sticker of the vehicle customer picked outCustomer has the original window sticker in his possession
Ford motor company does not currently offer nor has it ever offered a "SLACKER RADIO" optionDealer is unaware of what option customer is referring to
Because of customers credit rating dealer was unable to obtain financing at the interest rate customer's contract was writtenWhen dealer called to inform customer of this, customer was given the OPTION TO GIVE THE CAR BACK AND IN RETURN RECEIVE ANY AND ALL MONEY customer may have given dealerCustomer elected not to exercise this option
Out of Good faith Dealer then spent $to buy down the interest rate to assist customer with bank raising his interest rateThis on top of the initial discount of $6,dealer originally saved customer along with Dealer absorbing a high payoff in the amount of $from the customers trade payoff being higher then what was agreed to, in all dealer has saved or paid $7,to try and satisfy customer
Initial Consumer Rebuttal /* (3000, 12, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
MY RESPONSE,THIS DEALER IS FULL OF DIRTY LYING PEOPLE.THE FACT STILL REMAINS THEY FAILED TO HANDLE THERE BUNINESS PROPERLY.THERE RESPONSE ID A LIE.FISTA FORD IS THE MOST DIHONEST DEALER OUT THERE.AND HERE IS WHY THE CAR SHOULD HAVE NEVER LEFT THE DEALER UNLESS THEY WERE SURE THEY COULD GET MY DEAL DONE .WHEN I DROVE THE CQAR HOME I NOTICED IT DID NOT HAVE THE SUBWOOFER FOR THE SLACKER RADIO AS MY SALESMAN TOLD ME ALSO IT SAYS SLACKER ADUIO SYSTEMS ON A PLAQUE IN MY VECHILE.GO ON LINE TO FORD THERE LYING AGAIN.ALSO WHEN THEY CALL ME IT WAS A WEEK OR SO LATER,THEN THEY TELLLME I HAVE TO PUT MORE DOWN OR I CAN BRING THE VECHILE BACK.THIS IS AFTER I SPENT AT THE DEALER FOR A FORD UPGRADE EXHAUST AND ALSO TINTED WINDOWS WHICH THEY REFERED ME TO THE COMPANY THAT DOSE THIS FOR THEM.IF THE DEAL WAS NOT COMPLETE WHY DID THEY ALLOW ME TO SPEND AT FISTA FORD.IN STEAD THEY SHOULD HAVE SAID DONT DO ANYUPGRADES TO THIS VECHILE TILL DEAL IS FUNDED.SO I GO IN AND SAY I WILL JUST GIVE IT BACK TO YOU AND THE FIRST THING THEY SAY IS WHAT ABOUT THE ADD ON YOUVE DONE,I SAY YOU CAN REINBURSE ME THEY SAY OH NO ONLY THE DOWN PAYMENT.I WAS RAILROADED IN TO GIVING THE EXTRA DOWN PAYMENT.WHICH IS A DIRTY BUNINESS PRACTICE,ALSO I HAD FININACED A MILLION DOLLORS OF TOYOTA VECHIELS WITH OUT ANY ISSUES.ALSO THEY SLAMMED MY CREDIT APP ALL OVER THE WORLD WHICH IS A COMMON PRACTICE WHEN DEALERS HAVE HAD TROUBLE GETTING DEALS DONE I THOUDHT FORD WAS GOING TO BE MY FININACE COMPANY WHICH IT WAS BUT AFTER THEY SENT MY CREDIT APP TO EVERYONE IN THE WORLD AND I HAVE GOOD CREDIT.PLAIN AND SIMPLE THE FACT I GAVE ARE TRUE THEY HAD PLENTY OF TIME TO CALL ME AND LET ME KNOW WHAT WAS GOING
Final Business Response /* (1000, 16, 2016/03/11) */
Dealer still stands by its record of business in the desert for decades
Dealers customer base consist of tens of thousands of completely satisfied customers this alone speaks for itselfDealer has tried to satisfy customer by going above and beyond and has exhausted all avenues reasonable sometimes unreasonable to assist customer only to be exposed to written and verbal abuse by customer
Again dealer stands by its decision we have made
Initial Business Response /* (1000, 5, 2016/07/15) */
Hello, this guest came in for "no charge" warranty work which was completed. While receiving it's complimentary car wash, the vehicle sustained damage. A rental vehicle was quickly provided (A 2016 Fusion, 5 years newer than the guest's vehicle....
Repairs are proceeding at a local body shop. The other day, the guest entered my office and more or less demanded 400.00 worth of free work for her inconvenience. I declined. The guest then asked me to put simple statements I made to her in writing. Keep in mind over the course of the interaction I am held to a higher set of standards than the guest is. Eventually I did get up and leave my office. The guest has since gone on a social media campaign attempting to harm the dealership with their version of events. Repairs will be completed next week and the guest will be notified. At this time it is obvious any "goodwill" gesture by the dealer would be a waste of resources.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am just states the facts on what happened and how rude their manager was.The rental was newer so what!! I would prefer to drive my car than the rental. Of course you are hold a higher standard than me, I waited for over a week with no updates I believe that is very patient!! And dont tell me accident happens and thats what insurance is for!! There is no apology in the response, I ask things in writing is because after so many time talking to you guys I do not take the dealer's word for it!!
Contact Name and Title: [redacted] GSM
Contact Phone: ###-###-####
Contact Email: [redacted]@fiestaford.com
Dealer apologizes for treatment customer has received during her recent visit. Dealer is willing to make customer happy if she will please contact [redacted] at ###-###-#### we...
will do everything to ensure her complete satisfaction.
Initial Business Response /* (1000, 8, 2015/11/16) */
Two years ago customer did purchase a MAINTENANCE PLAN from Fiesta FordAs per customers MAINTENANCE PLAN CONTRACT this plan covers regular scheduled MAINTENANCE such as oil changes and tire rotationsAccording to our service department while
driving his vehicle customer hit something or something hit him and damaged a part on his car causing his engine light to come onDamage such as this should be handled thru customers own automobile comprehensive insurance policy as it is not covered thru ANY dealer service contact MAINTENANCE or MECHANICAL
Again dealer recommends customer contact his insurance company and check for coverage
Dealer did "goodwill" repair free of charge the horn and also covered his rental car for several days
As per the conversation customer had with our salesperson about a deal being "doable" customer has the numbers in his possession what is doable as he took the doable numbers with himDealer apologizes for any inconvenience customer incurred while visiting Fiesta Ford as we strive to maintain the highest customer satisfaction rating possible
***PLEASE NOTE***
As of this date Fiesta Ford does have a sighed credit statement from customer but has NOT checked Customers creditCustomer should NOT find an inquiry from Fiesta Ford on his credit
Initial Business Response /* (1000, 10, 2016/02/22) */
Dealer apologizes for customer's recent experience at Fiesta Ford
At Fiesta Ford we strive for and maintain a high level of customer satisfactionIn fact we have won Ford Motor Company's President's award the last years by maintaining one
of the highest customer satisfaction scores in our zone
Dealer sold customer a vehicle that he personally picked outAll options on that vehicle where prominently displayed on the window sticker of the vehicle customer picked outCustomer has the original window sticker in his possession
Ford motor company does not currently offer nor has it ever offered a "SLACKER RADIO" optionDealer is unaware of what option customer is referring to
Because of customers credit rating dealer was unable to obtain financing at the interest rate customer's contract was writtenWhen dealer called to inform customer of this, customer was given the OPTION TO GIVE THE CAR BACK AND IN RETURN RECEIVE ANY AND ALL MONEY customer may have given dealerCustomer elected not to exercise this option
Out of Good faith Dealer then spent $to buy down the interest rate to assist customer with bank raising his interest rateThis on top of the initial discount of $6,dealer originally saved customer along with Dealer absorbing a high payoff in the amount of $from the customers trade payoff being higher then what was agreed to, in all dealer has saved or paid $7,to try and satisfy customer
Initial Consumer Rebuttal /* (3000, 12, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
MY RESPONSE,THIS DEALER IS FULL OF DIRTY LYING PEOPLE.THE FACT STILL REMAINS THEY FAILED TO HANDLE THERE BUNINESS PROPERLY.THERE RESPONSE ID A LIE.FISTA FORD IS THE MOST DIHONEST DEALER OUT THERE.AND HERE IS WHY THE CAR SHOULD HAVE NEVER LEFT THE DEALER UNLESS THEY WERE SURE THEY COULD GET MY DEAL DONE .WHEN I DROVE THE CQAR HOME I NOTICED IT DID NOT HAVE THE SUBWOOFER FOR THE SLACKER RADIO AS MY SALESMAN TOLD ME ALSO IT SAYS SLACKER ADUIO SYSTEMS ON A PLAQUE IN MY VECHILE.GO ON LINE TO FORD THERE LYING AGAIN.ALSO WHEN THEY CALL ME IT WAS A WEEK OR SO LATER,THEN THEY TELLLME I HAVE TO PUT MORE DOWN OR I CAN BRING THE VECHILE BACK.THIS IS AFTER I SPENT AT THE DEALER FOR A FORD UPGRADE EXHAUST AND ALSO TINTED WINDOWS WHICH THEY REFERED ME TO THE COMPANY THAT DOSE THIS FOR THEM.IF THE DEAL WAS NOT COMPLETE WHY DID THEY ALLOW ME TO SPEND AT FISTA FORD.IN STEAD THEY SHOULD HAVE SAID DONT DO ANYUPGRADES TO THIS VECHILE TILL DEAL IS FUNDED.SO I GO IN AND SAY I WILL JUST GIVE IT BACK TO YOU AND THE FIRST THING THEY SAY IS WHAT ABOUT THE ADD ON YOUVE DONE,I SAY YOU CAN REINBURSE ME THEY SAY OH NO ONLY THE DOWN PAYMENT.I WAS RAILROADED IN TO GIVING THE EXTRA DOWN PAYMENT.WHICH IS A DIRTY BUNINESS PRACTICE,ALSO I HAD FININACED A MILLION DOLLORS OF TOYOTA VECHIELS WITH OUT ANY ISSUES.ALSO THEY SLAMMED MY CREDIT APP ALL OVER THE WORLD WHICH IS A COMMON PRACTICE WHEN DEALERS HAVE HAD TROUBLE GETTING DEALS DONE I THOUDHT FORD WAS GOING TO BE MY FININACE COMPANY WHICH IT WAS BUT AFTER THEY SENT MY CREDIT APP TO EVERYONE IN THE WORLD AND I HAVE GOOD CREDIT.PLAIN AND SIMPLE THE FACT I GAVE ARE TRUE THEY HAD PLENTY OF TIME TO CALL ME AND LET ME KNOW WHAT WAS GOING
Final Business Response /* (1000, 16, 2016/03/11) */
Dealer still stands by its record of business in the desert for decades
Dealers customer base consist of tens of thousands of completely satisfied customers this alone speaks for itselfDealer has tried to satisfy customer by going above and beyond and has exhausted all avenues reasonable sometimes unreasonable to assist customer only to be exposed to written and verbal abuse by customer
Again dealer stands by its decision we have made
Initial Business Response /* (1000, 5, 2016/07/15) */
Hello, this guest came in for "no charge" warranty work which was completed. While receiving it's complimentary car wash, the vehicle sustained damage. A rental vehicle was quickly provided (A 2016 Fusion, 5 years newer than the guest's vehicle....
Repairs are proceeding at a local body shop. The other day, the guest entered my office and more or less demanded 400.00 worth of free work for her inconvenience. I declined. The guest then asked me to put simple statements I made to her in writing. Keep in mind over the course of the interaction I am held to a higher set of standards than the guest is. Eventually I did get up and leave my office. The guest has since gone on a social media campaign attempting to harm the dealership with their version of events. Repairs will be completed next week and the guest will be notified. At this time it is obvious any "goodwill" gesture by the dealer would be a waste of resources.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am just states the facts on what happened and how rude their manager was.The rental was newer so what!! I would prefer to drive my car than the rental. Of course you are hold a higher standard than me, I waited for over a week with no updates I believe that is very patient!! And dont tell me accident happens and thats what insurance is for!! There is no apology in the response, I ask things in writing is because after so many time talking to you guys I do not take the dealer's word for it!!
Contact Name and Title: [redacted] GSM
Contact Phone: ###-###-####
Contact Email: [redacted]@fiestaford.com
Dealer apologizes for treatment customer has received during her recent visit. Dealer is willing to make customer happy if she will please contact [redacted] at ###-###-#### we...
will do everything to ensure her complete satisfaction.