Fiesta Kia

Hello, I wanted to make sure to state why I am rejecting Fiesta Kia's response First, my complaint is in fact with Fiesta Kia and their service center because they misdiagnosed my original problem and have already cost me over $for something that did not even need replaced Second, they said they would tear into the engine to diagnose the true problem, but apparently stopped short of actually diagnosing what has failed with the engine itself and are quoting $plus even though they don't know what actually needs to be replaced/repaired So, truly, my complaint is entirely with Fiesta Kia Sure, I have issues with Kia Corporation and their policies in denying claims, but Fiesta Kia's service center is the real problem They can't even tell me what is truly wrong with my engine and according to Jessica in an email on 7/11/16, "When there is evidence of sludge warranty coverage is deniedI can't tell you if it was the connecting rod and bearing that failed because we didn't go that far but usually those components will cause a knock like the one you are experiencing."If they were doing their job correctly, they would have quoted the cost of an engine rebuild to replace the damaged engine part instead of trying to charge me for an entirely new engineThank you very much, [redacted] Hello again, At this point, I would actually be happy with one of two outcomes:The dealership reimburse me for my cost on the mis-diagnosed problem I will then have the car towed to my own mechanicThe dealership pay me $12,for the car itself and we all part ways They can fix the car with little cost to them and re-sell on their lot for a large profitThank you, [redacted]

if the customer would like to contact us we would be happy to speak with her please call ###-###-#### That is the number to Jessica my service managers office I will if around jump on the call to help and assist in any way possible Her issues are with KIA not the dealer

Complaint: [redacted] I am rejecting this response because:I spoke to someone who said all I had to do was reply, I apologize but my cancer and treatment has been difficult but this is my responseI was told this would be re-openedThank you, [redacted] Fiesta wrote;On this day her request was that we replace the A/C compressor because another shop had told her it was bad but could not do the repairs for weeksWe recommended to Ms [redacted] to let us diagnose the problem and make sure that was what was wrong with her air conditioning, she declined the diagnosis and stated "I called the parts department and you have a compressor in stock, please replace it"We replaced the A/C compressor which was not turning on but the A/C still was not workingMs [redacted] had told us about her daughters condition with cancer and that she needed to get back to Dallas to help care for her, so we further diagnosed for free to see what was wrongWe found the coolant resivor and radiator full of a white glue type substance that we assumed was Stop LeakWe recommended to her to flush this out and further diagnose if there was a leak in the cooling systemShe agreed to the flush for $We flushed the vehicle multiple times to get as much of the Stop Leak out as possible.Rebuttal;The other shop DID NOT state three weeksI went to Fiesta because LUPE, the service writer, told me I could get the A/C fixed there for $ I NEVER called the parts departmentLUPE stated she found the parts in Caland could have them in three days.The A/C WAS turning on as I took the car to Gallup on June 26th but it WAS STILL blowing HOT This was the last Monday of June.I took it back to Fiesta the next day, the Mechanic came into Jessica's office and said a white wire WAS NOT plugged in I NEVER asked NOR said anything about the car OVER Heating as it NEVER had They were NOT LISTENING when I was talking about the A/C STILL blowing HOT Someone, the MECHANIC, Assumed it was overheating I had just had flush done two weeks before that and it was CLEANThere was NOTHING in the radiator but coolant at that timeNO ONE else touched the car They did find a white substance that had never appeared in the radiator before I paid to have several flushes and it was cleaned out I DID NOT visually check to see if the coolant was REPLACED because I thought I could depend on them to do the job correctly.Fiesta wrote;ectOn June 30th Ms [redacted] returned to dealership stating the A/C still did not workThere was more stop leak coming through the system so flushed the system again and also found there was resistor that had gone bad preventing the A/C condenser from functioningWe charged Ms [redacted] for another flush kit but did not charge for the resisterAt the time there was no external signs of a coolant leakWe did advise Ms [redacted] that there was Stop Leak in the vehicle so she should be cautious and watch for overheatingOn July the vehicle was towed to the shopMs [redacted] had tried to drive to Dallas and the vehicle overheatedUpon inspection the overheating was so sever it had warped the engine head and done damage to the blockAt this time we gave Ms [redacted] the pricing options of rebuilding the engine or replacing it with a re manufactured engineShe decided to save the extra money and rebuildSome of the parts were on back order so this was a time consuming and extensive repair When Ms [redacted] picked up the vehicle we did explain to here there was break in period for the new head and block, and suggested she take it easy for the first 500-milesOn July she came back in stating the check engine light had come on but was now offWe pulled computer codes and found a misfire code in the history.Rebuttal;The car was NOT TOWED to the shop The night of JUNE 30th I left ABQ at 8pm to go to Dallas, I stopped at a Large Travel Ctrmiles EAST of ABQ, went inside, came out and the car smelled like it was overheating I put the hood up, a man came over, and I put coolant in, he said that should do it as the coolant was LOW in the tank it was to be put in I turned the car on started to leave, watching the temp gauge at this time I got on I-East bound and noticed the temp gage was moving to HOT I call my daughter and told her I was turning around as the car was overheating I was able to get back to mile marker when I had to pull over after traveling in the emergency lane for several miles so as it would NOT over heat any more At this time I rolled about 50ft and the grey steam started coming out from under the hood I called a tow company and he towed me to MY HOME for $which I paid.The engine was repaired, the day I went to pick it up, they drove it around the BLOCK, against KIA'S specs, came back and said A bolt was missing and the oil had LEAKED out HOW does a bolt go missing? They got the bolt on July 22nd, put it in but I decided to STAY in ABQ for a few more days to make sure things were right I got in the vehicle on Saturday July 25th at 12:pm and the engine light came on I immediately went to the dealership hoping to find one of the mechanic's working extra time so they would know it really happened then I found a mechanic who just happened to be there and I asked him to please tell Jessica on MONDAY morning that he visually saw that the light was on at 1:00pm on that day I had driven all over ABQ putting close to miles on in those few days IN the mean time my Son an ex-mechanic told me to take it to Auto Zone and they could put the scan on it and tell me what was wrong I did this without telling the dealership when I went in on Monday morning They replaced ONE black cord to Cylinder ONE and that WAS ALL.Fiesta wrote;Cylinder one had some corrosionOut of good faith and because Ms [redacted] had spent a sizable amount of money with us we replaced all of ignition wires at no chargeA few weeks later we recieved a call from Ms [redacted] stating she was in Dallas and the check engine light had come on againWe verified with here that she was not experiencing any drive ability issues and recommended she take it to a Kia dealer where she was atShe demanded that we were going to pay for whatever was wrongWe tried to explain to here that if it was something we had done or any parts we replaced that we would absolutely take care of it however if it was a different problem we were not responsibleWe recommended to have it diagnosed and let us know what was wrong and we would move forward from thereShe became very upset and told the adviser, "Well Fu [redacted] You" and hung up on usWe have not heard anything from her since this conversationShe has however tried to cancel the credit card purchase to get her money backThe credit card company denied her claimShe also filed a claim with consumer affairsThey also have closed the caseWhen I called Kia to get any information they had about the case she filed they told me she did have it diagnosed and repaired at Southwest Kia in DallasI spoke with the Service Manager who told me an Ignition Coil had gone bad and they replaced that for Ms [redacted] at no chargeThey also did a compression test on the vehicle and all cylinders passed Everything in relation to the job that was approved by her was completed.Rebuttal;ONCE again they replaced ONE ignition wire and I drove to Dallas the next early morning EXACTLY ONE week after arriving in Dallas the engine light came on again I immediately called LUPE, left her a message, which was not returned by a call I called again on Wedand still NO return call ON THURSDAY, I called again, reached LUPE and she said "Jessica says if you want to take it to a KIA dealership and PAY to have it diagnosed" I told LUPE " Listen very carefully, I am thru, and you know me well enough that when I say I am thru I mean it Tell everyone there to have a good life" and I hung up I NEVER said "Well Fu [redacted] You"HOW DARE she say I did.....I took the vehicle to Southwest KIA where the car was purchased in by [redacted] , my daughter .and spoke to the SERVICE mgrCharles This is when I found out what KIA tells ALL their repair shops the protocol they MUST follow when doing engine work.As for her conversation with the Service Mgrat Southwest KIA that is so inaccurate that it is laughableBobbi First of all the let me be clear that I’m filing a formal complaint with the State Attorney General’s Office as well The Disability Rights NM State Agency and Financial Exploitation FraudI have a perfect record of upkeep for the KIA Sportage and told them early on that there has NEVER been Stop Leak put in the car because I never had a leak ever.FYI; the credit card dispute was not DENIED I just sent all the paperwork to them so that is an untruth as well as I called times after Bobbi spoke to Lupe and I the GM and left a message with a salesman stating they were not returning my calls and I would be reporting them unless I received a return callNo one ever returned my call.This is not a game it’s my life and the fact that again this company has no integrity and feels that they can connive and falsify information a allude certain responses.For example; Southwest Kia called times and their calls were never returned but when I filed my claim with the Revdex.com Fiesta got on the phone immediately with Southwest to see what they did to repair the SportageCapital One called a number of times 4-times and finally they got the Service Manager by accident who offered on a recorded line to is [redacted] a 50% refund of $back to the credit card if they did something wrong, they did and now are still not taking responsibility for their errorsCapital One is moving forward with the dispute for the full amount based on everything that has occurred and the documentation I’ve suppliedMy complaint with Consumer Affairs is also on going because I’m considering retaining an attorney from a firm who practices in NM, TX and NY and specializes in these types of cases, they are willing to take me on based on the my situationI’ve already spoken to an investigative reporter in NM who is anxious for me to move forward but I was waiting for the outcome to see what Fiesta is going to do before doing soI will not hesitate to move forward.I will not stop because what they have done is wrong and deceitfulI am not going to STOP until this is resolved to my satisfactionWrong is wrong, Fiesta is wrong Regards, [redacted] And [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

In an effort to make her happy I would be willing to give her a check for for the inconvenience of having to go to another store and come back here If rejected I do not believe this customer and Fiesta KIA can come to a resolution She signed off on work to be preformed and we did exactly that Payment was only for performed work completed (parts and labor) We told her that we would happily pay for a repair at the other dealership if it was something that was not installed properly or wrong with the work we preformed She did not have to pay for the coil pack that was bad at the other dealership The Coil pack does not have anything to do with the repairs that were completed by our facility either Should anyone have any questions my contact information is below Regards,Derek ***PresidentFiesta KIADerek_***@fiestakia.com505-999-

On June 22, *** *** mother *** brought in her Kia Sportage with miles to Fiesta KIA On this day her request was that we replace the A/C compressor because another shop had told her it was bad but could not do the repairs for weeksWe recommended to Ms***
to let us diagnose the problem and make sure that was what was wrong with her air conditioning, she declined the diagnosis and stated "I called the parts department and you have a compressor in stock, please replace it"We replaced the A/C compressor which was not turning on but the A/C still was not workingMs*** had told us about her daughters condition with cancer and that she needed to get back to Dallas to help care for her, so we further diagnosed for free to see what was wrongWe found the coolant resivor and radiator full of a white glue type substance that we assumed was Stop LeakWe recommended to her to flush this out and further diagnose if there was a leak in the cooling systemShe agreed to the flush for $We flushed the vehicle multiple times to get as much of the Stop Leak out as possibleThis is coolant that runs through the radiator, the hoses, the engine block ectOn June 30th Ms*** returned to dealership stating the A/C still did not workThere was more stop leak coming through the system so flushed the system again and also found there was resistor that had gone bad preventing the A/C condenser from functioningWe charged Ms*** for another flush kit but did not charge for the resisterAt the time there was no external signs of a coolant leakWe did advise Ms*** that there was Stop Leak in the vehicle so she should be cautious and watch for overheatingOn July the vehicle was towed to the shopMs*** had tried to drive to Dallas and the vehicle overheatedUpon inspection the overheating was so sever it had warped the engine head and done damage to the blockAt this time we gave Ms*** the pricing options of rebuilding the engine or replacing it with a re manufactured engineShe decided to save the extra money and rebuildSome of the parts were on back order so this was a time consuming and extensive repair When Ms*** picked up the vehicle we did explain to here there was break in period for the new head and block, and suggested she take it easy for the first 500-milesOn July she came back in stating the check engine light had come on but was now offWe pulled computer codes and found a misfire code in the historyWe verified the ignition wire on Cylinder one had some corrosionOut of good faith and because Ms*** had spent a sizable amount of money with us we replaced all of ignition wires at no chargeA few weeks later we recieved a call from Ms*** stating she was in Dallas and the check engine light had come on againWe verified with here that she was not experiencing any drive ability issues and recommended she take it to a Kia dealer where she was atShe demanded that we were going to pay for whatever was wrongWe tried to explain to here that if it was something we had done or any parts we replaced that we would absolutely take care of it however if it was a different problem we were not responsibleWe recommended to have it diagnosed and let us know what was wrong and we would move forward from thereShe became very upset and told the adviser, "Well *** You" and hung up on usWe have not heard anything from her since this conversationShe has however tried to cancel the credit card purchase to get her money backThe credit card company denied her claimShe also filed a claim with consumer affairsThey also have closed the caseWhen I called Kia to get any information they had about the case she filed they told me she did have it diagnosed and repaired at Southwest Kia in DallasI spoke with the Service Manager who told me an Ignition Coil had gone bad and they replaced that for Ms*** at no chargeThey also did a compression test on the vehicle and all cylinders passed Everything in relation to the job that was approved by her was completed

***, I was able to gather the information needed on this complaint I found that we sent the check for the trade in vehicle on November 18th Can the customer look and see if it has been paid off now? I show the check was cut and sent on that date

no further correspondence is needed with this individual

after discussing this with the MVD representative we have confirmed that no deal is exempt from paying registration fees on a vehicle purchase. the only exception is if you are 100% disabled with proof of documentation. none of that was provided at the time of purchase so registration
fees were applied to the deal

[redacted]Albuquerque, NM 87123April 13 2018Dear [redacted]There was a trade in on the contract this trade in a 2015 Kia Sportage this trade in was in the shop of Fiesta Kia. Oct 13, 2017-Dec 8 2017 this trade in was registered as that of a 100% Disabled Veteran.On Dec 7-8 I produced a 100% Veteran Military which was stolen along with a V.A. Identification card. Both card had to be replaced, both were picture ID's. You say no exemption but-but only for a 100% veteran. o exempt this is not in your position, it is up to the vet.You have no proff - the vechicle was stolen when your MVD rep went to the state to register it the plate was the proff. It is a permanent plate. on needing transfer.The fact that charging interest on this fee is ludachres also illegal. [redacted]P.S: I want to see chapter and verse of New Mexico laws. No verbal answers.Send me sworn statements.

Good afternoon,Derek directed [redacted] to call and speak to Jessica, our service manager, and he offered to get on the call. As you know, Derek responded, "the customer would like to contact us we would be happy to speak with her.  please call ###-###-####.  That is the number to Jessica my service managers office.  I will if around jump on the call to help and assist in any way possible.  Her issues are with KIA not the dealer."KIA is the manufacturer and they are the party that is responsible for any warranty issues.Best regards,Jeff

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]when I was advised it about possible damage to the rim Rey said only minimal damage would be done, then they come back and tell me I'll need a new rim. They said minimal damage!!!!! Now I need a new rim. My father, who was a certified mechanic for the [redacted] was able to romove the bolt with NO damage to the rim. It is not my fault KIA fiesta does not have good mechanics, and I feel why should I have to pay for their mistake. Or faulty car parts.

[redacted] came into Fiesta Kia on 06/09/2015 stating she took to a after market repair facility and now her car has a broken wheel lock. Upon inspection of the vehicle we found the locking lug nut was broken and seized onto the stud and would not come off. We...

explained to Ms. [redacted] that we were going to have to break the lock off the stud in order to replace it. We quoted $56 for a new wheel lock set and $125 (1hour) to break the lug nut off. On 6/9/2015 Ms. [redacted] declined any further repairs and left with her car unfixed.On 06/15/2015 [redacted] came into Fiesta Kia again requesting that we go ahead and replace her wheel lock set. After trying for approximately 1 hour to break the locking nut free the service manager took Ms. [redacted] back to the shop to show her that the locking lug nut was going to have to be ground off using a grinder. It was explained to Ms. [redacted] at that time that there was a possibility that the grinder could cause significant damage to her rim. She gave the go ahead to proceed with trying to remove the locking lug nut. After another hour of grinding it was determined that once the locking lug nut was removed the rim was going to have to be replaced because the grinder was going to grind through the rim. At this time we spoke with Ms. [redacted]. We gave her the price of the new rim explaining to her that it was special order and would take approximately 2 days to arrive. We told her we needed to finish grinding the locking lug nut off when we had the rim so that she could still drive her car. She gave us permission to order the rim.  We required a $100 down payment on the rim we ordered. She wrote us a check and we let her take her vehicle with the understanding that we would contact her when the new rim arrived.The next day 6/16/2015 Ms. [redacted] called her service advisor and told her that she did not think she should have to pay for the rim because she felt like we damaged it. We did not take responsibility for damaging her rim because everything was shown and explained to her when she was here. She asked us to cancel her order and not cash the check. However the day before she had never paid for the labor we had already completed so we told her we were going to apply her $100 check to that labor and would cancel her order. She contacted Kia Consumer affairs and they opened a case. When the representative spoke to the service manager it was then agreed upon that we would not cash her $100 deposit check and still cancel the order.  We were unable to cancel the order because the rim had already shipped. In conclusion we did not charge her for the two hours we spent trying to get the locking lug nut off the vehicle and we did not charge her for the restocking fee that we had to pay the parts department to return the rim.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:Ref: [redacted]If the customer wishes to have us at Fiesta Kia Take a look at the vehicle or ride along with a tech to try to duplicate the problem we will take a look at it.  All vehicles in New Mexico are sold with a 15 day 500 mile warranty from original purchase date.  If we can get the vehicle to duplicate the issue he is having we will make a call at that time weather to repair the vehicle for him or not.  We always recondition a used vehicle to state standards and often go above that.  Sometimes issues just happen to a car and it is nothing that can ever be predicted no matter how in depth of an inspection has taken place.  All inspections have and will always be completed by our used car technician who has several years of experience.   In regards to his treatment at the store I thank him for the feedback as I can use the information provided as a training opportunity to ensure this does not happen again in the future.  If the customer would like to have us take a look at the vehicle please advise.The business contacted me, approximately two days ago and told me they would get back to me on inspecting the vehicle. I am still waiting for them to get back to me. I will let you know if they don't.
Reference to complaint ID [redacted].
Regards,
[redacted]

Fiesta Kia is very sorry for the confusion in the matter at hand.  We had two customers with the same exact spelling and name.  When the true purchaser of the vehicle bought the vehicle the record transferred and merged with the non-purchasing customer.  We have removed the non...

purchaser from Fiesta database so that this will not happen and corrected the issue.  Furthermore, from this message we have signed up for a "refresher" course as to what can and can't be discussed over the phone and in person with customers information.  Very sorry for the mix up.

Complaint: [redacted]
I am rejecting this response because: This is an unacceptable resolution and response, again lack of integrity. Fiesta Kia blew my engine with their inexperienced mechanic and service manager. They put a new engine in that still does not work.  My car is still not fixed!!!!  However, Fiesta will never get any of our business from my friends or family and this is being pursued further using other agencies and options.
Regards,
[redacted] And [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Complaint: [redacted]
I am rejecting this response because:I spoke to someone who said all I had to do was reply, I apologize but my cancer and treatment has been difficult but this is my response. I was told this would be re-opened. Thank you, [redacted]Fiesta wrote;On this day her request was that we replace the A/C compressor because another shop had told her it was bad but could not do the repairs for 3 weeks. We recommended to Ms. [redacted] to let us diagnose the problem and make sure that was what was wrong with her air conditioning, she declined the diagnosis and stated "I called the parts department and you have a compressor in stock, please replace it". We replaced the A/C compressor which was not turning on but the A/C still was not working. Ms. [redacted] had told us about her daughters condition with cancer and that she needed to get back to Dallas to help care for her, so we further diagnosed for free to see what was wrong. We found the coolant resivor and radiator full of a white glue type substance that we assumed was Stop Leak. We recommended to her to flush this out and further diagnose if there was a leak in the cooling system. She agreed to the flush for $252. We flushed the vehicle multiple times to get as much of the Stop Leak out as possible.Rebuttal;The other shop DID NOT state three weeks... I went to Fiesta because LUPE, the service writer, told me I could get the A/C fixed there for $650.00.........  I NEVER called the parts department....... LUPE stated she found the parts in Cal. and could have them in three days.The A/C WAS turning on as I took the car to Gallup on June 26th but it WAS STILL blowing HOT.  This was the last Monday of June.I took it back to Fiesta the next day, the Mechanic came into Jessica's office and said a white wire WAS NOT plugged in.  I NEVER asked NOR said anything about the car OVER Heating as it NEVER had.  They were NOT LISTENING when I was talking about the A/C STILL blowing HOT.  Someone, the MECHANIC, Assumed it was overheating.  I had just had flush done two weeks before that and it was CLEAN....... There was NOTHING in the radiator but coolant at that time. NO ONE else touched the car......  They did find a white substance that had never appeared in the radiator before.  I paid to have several flushes and it was cleaned out.  I DID NOT visually check to see if the coolant was REPLACED because I thought I could depend on them to do the job correctly.Fiesta wrote;ect... On June 30th Ms. [redacted] returned to dealership stating the A/C still did not work. There was more stop leak coming through the system so flushed the system again and also found there was resistor that had gone bad preventing the A/C condenser from functioning. We charged Ms. [redacted] for another flush kit but did not charge for the resister. At the time there was no external signs of a coolant leak. We did advise Ms. [redacted] that there was Stop Leak in the vehicle so she should be cautious and watch for overheating. On July 2 the vehicle was towed to the shop. Ms. [redacted] had tried to drive to Dallas and the vehicle overheated. Upon inspection the overheating was so sever it had warped the engine head and done damage to the block. At this time we gave Ms. [redacted] the pricing options of rebuilding the engine or replacing it with a re manufactured engine. She decided to save the extra money and rebuild. Some of the parts were on back order so this was a time consuming and extensive repair.  When Ms. [redacted] picked up the vehicle we did explain to here there was break in period for the new head and block, and suggested she take it easy for the first 500-1000 miles. On July 21 she came back in stating the check engine light had come on but was now off. We pulled computer codes and found a misfire code in the history.Rebuttal;The car was NOT TOWED to the shop.  The night of JUNE  30th I left ABQ at 8pm to go to Dallas, I stopped at a Large Travel Ctr. 50 miles EAST of ABQ, went inside, came out and the car smelled like it was overheating.  I put the hood up, a man came over, and I put coolant in, he said that should do it as the coolant was LOW in the tank it was to be put in.  I turned the car on started to leave, watching the temp gauge at this time.  I got on I-40 East bound and noticed the temp gage was moving to HOT.  I call my daughter and told her I was turning around as the car was overheating.  I was able to get back to mile marker 200 when I had to pull over after traveling in the emergency lane for several miles so as it would NOT over heat any more.  At this time I rolled about 50ft and the grey steam started coming out from under the hood.  I called a tow company  and he towed me to MY HOME for $250.00 which I paid.The engine was repaired, the day I went to pick it up, they drove it around the BLOCK, against KIA'S specs, came back and said A bolt was missing and the oil had LEAKED out.  HOW does a bolt go missing?..  They got the bolt on July 22nd, put it in but I decided  to STAY in ABQ for a few more days to make sure things were right.  I got in the vehicle on Saturday  July 25th at 12:30 pm and the engine light came on.  I immediately went to the dealership hoping to find one of the mechanic's working extra time so they would know it really happened then.  I found a mechanic who just happened to be there and I asked him to please tell Jessica on MONDAY morning that he visually saw that the light was on at 1:00pm on that day.  I had driven all over ABQ putting close to 100 miles on in those few days.   IN the mean time my Son an ex-mechanic told me to take it to Auto Zone and they could put the scan on it and tell me what was wrong.  I did this without telling the dealership when I went in on Monday morning.  They replaced ONE black cord to Cylinder ONE  and that WAS ALL.Fiesta wrote;Cylinder one had some corrosion. Out of good faith and because Ms. [redacted] had spent a sizable amount of money with us we replaced all of ignition wires at no charge. A few weeks later we recieved a call from Ms. [redacted] stating she was in Dallas and the check engine light had come on again. We verified with here that she was not experiencing any drive ability issues and recommended she take it to a Kia dealer where she was at. She demanded that we were going to pay for whatever was wrong. We tried to explain to here that if it was something we had done or any parts we replaced that we would absolutely take care of it however if it was a different problem we were not responsible. We recommended to have it diagnosed and let us know what was wrong and we would move forward from there. She became very upset and told the adviser, "Well F* You" and hung up on us. We have not heard anything from her since this conversation. She has however tried to cancel the credit card purchase to get her money back. The credit card company denied her claim. She also filed a claim with consumer affairs. They also have closed the case. When I called Kia to get any information they had about the case she filed they told me she did have it diagnosed and repaired at Southwest Kia in Dallas. I spoke with the Service Manager who told me an Ignition Coil had gone bad and they replaced that for Ms. [redacted] at no charge. They also did a  compression test on the vehicle and all cylinders passed.  Everything in relation to the job that was approved by her was completed.Rebuttal;ONCE again they replaced ONE ignition wire and I drove to Dallas the next early morning.  EXACTLY ONE week after arriving in Dallas the engine light came on again.  I immediately called LUPE, left her a message, which was not returned by a call.  I called again on Wed. and still NO return call.  ON THURSDAY, I called again, reached LUPE and she said "Jessica says if you want to take it to a KIA dealership and PAY to have it diagnosed" ..................... I told LUPE " Listen very carefully, I am thru, and you know me well enough that when I say I am thru I mean it.  Tell everyone there to have a good life" and I hung up.  I NEVER said "Well F* You"... HOW DARE she say I did.....I took the vehicle to Southwest KIA where the car was purchased in 2010 by [redacted], my daughter .and  spoke to the SERVICE mgr. Charles.  This is when I found out what KIA tells ALL their repair shops the protocol they MUST follow when doing engine work.As for her conversation with the Service Mgr. at Southwest KIA that is so inaccurate that it is laughable. Bobbi First of all the let me be clear that I’m filing a formal complaint with the State Attorney General’s Office as well The Disability Rights NM State Agency and Financial Exploitation Fraud. I have a perfect record of upkeep for the KIA Sportage and told them early on that there has NEVER been Stop Leak put in the car because I never had a leak ever.FYI; the credit card dispute was not DENIED I just sent all the paperwork to them so that is an untruth as well as I called 5 times after Bobbi  spoke to Lupe and I the GM and left a message with a salesman stating they were not returning my calls and I would be reporting them unless I received a return call. No one ever returned my call.This is not a game it’s my life and the fact that again this company has no integrity and feels that they can connive and falsify information a allude certain responses.For example; Southwest Kia called 4 times and their calls were never returned but when I filed my claim with the Revdex.com Fiesta got on the phone immediately with Southwest to see what they did to repair the Sportage. Capital One called a number of times 4-6 times and finally they got the Service Manager by accident who offered on a recorded line to is[redacted] a 50% refund of $3200 back to the credit card if they did something wrong, they did and now are still not taking responsibility for their errors. Capital One is moving forward with the dispute for the full amount based on everything that has occurred and the documentation I’ve supplied. My complaint with Consumer Affairs is also on going because I’m considering retaining an attorney from a firm who practices in NM, TX and NY and specializes in these types of cases, they are willing to take me on based on the my situation. I’ve already spoken to an investigative reporter in NM who is anxious for me to move forward but I was waiting for the outcome to see what Fiesta is going to do before doing so. I will not hesitate to move forward.I will not stop because what they have done is wrong and deceitful. I am not going to STOP until this is resolved to my satisfaction. Wrong is wrong, Fiesta is wrong.
Regards,
[redacted] And [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Hello, I wanted to make sure to state why I am rejecting Fiesta Kia's response.  First, my complaint is in fact with Fiesta Kia and their service center because they misdiagnosed my original problem and have already cost me over $2600 for something that did not even need replaced.  Second, they said they would tear into the engine to diagnose the true problem, but apparently stopped short of actually diagnosing what has failed with the engine itself and are quoting $8800 plus even though they don't know what actually needs to be replaced/repaired.  So, truly, my complaint is entirely with Fiesta Kia.  Sure, I have issues with Kia Corporation and their policies in denying claims, but Fiesta Kia's service center is the real problem.  They can't even tell me what is truly wrong with my engine and according to Jessica in an email on 7/11/16, "When there is evidence of sludge warranty coverage is denied. I can't tell you if it was the connecting rod and bearing that failed because we didn't go that far but usually those components will cause a knock like the one you are experiencing."If they were doing their job correctly, they would have quoted the cost of an engine rebuild to replace the damaged engine part instead of trying to charge me for an entirely new engine. Thank you very much, [redacted] Hello again, At this point, I would actually be happy with one of two outcomes:1. The dealership reimburse me for my cost on the mis-diagnosed problem.  i will then have the car towed to my own mechanic. 2. The dealership pay me $12,000 for the car itself and we all part ways.  They can fix the car with little cost to them and re-sell on their lot for a large profit. Thank you,[redacted]

if the customer would like to contact us we would be happy to speak with her.  please call ###-###-####.  That is the number to Jessica my service managers office.  I will if around jump on the call to help and assist in any way possible.  Her issues are with KIA not the dealer.

Ref: [redacted]If the customer wishes to have us at Fiesta Kia Take a look at the vehicle or ride along with a tech to try to duplicate the problem we will take a look at it.  All vehicles in New Mexico are sold with a 15 day 500 mile warranty from original purchase date.  If we can...

get the vehicle to duplicate the issue he is having we will make a call at that time weather to repair the vehicle for him or not.  We always recondition a used vehicle to state standards and often go above that.  Sometimes issues just happen to a car and it is nothing that can ever be predicted no matter how in depth of an inspection has taken place.  All inspections have and will always be completed by our used car technician who has several years of experience.   In regards to his treatment at the store I thank him for the feedback as I can use the information provided as a training opportunity to ensure this does not happen again in the future.  If the customer would like to have us take a look at the vehicle please advise.