Fiesta Pizza

Initial Business Response / [redacted] (1000, 9, 2016/05/01) */ There are many different opinions on this complaint 1) Mr [redacted] did not wait an hour for this order, once he arrived 2) Only slice of pizza was returned & it was not burnt 3) If Mr [redacted] had a coupon, he would have received credit for the coupon 4) We charge for DOUBLE cheese, not extra cheese 5) We charge 1/the topping price for 1/of a pizza We called Mr [redacted] back to rectify this situationWe also left him a voicemail If the customer would have immediately returned the food, we would have gladly replaced it if these accusations were correct Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Fiesta Pizza claims are all falseI did wait for an entire hour for my orderPart of the time I was sitting in my car in front of their buildingI did pay for double cheese but did not get itI have the receipt to prove itI did get charged for an entire item on the pizza instead of being charged for a half item as I orderedI did not get credit for my couponNothing in the food order was up to even the lowest restaurant standardsWhen I called Fiesta the night of the problem their employee is the one who told me to bring the food back the following day which I didFiesta pizza has never tried to resolve this issueFiesta pizzas manager who did not leave his name called my phone and left a message stating that they do not intend to do anything about this problem and as far as they were concerned the matter was closedI still have the voice message to prove itThere is no legitimate restaurant in bussiness today that would handle this situation as they have so now I understand why they have had customer service problems in the past [redacted] ***

Initial Business Response /* (1000, 9, 2016/05/01) */
There are many different opinions on this complaint.
1) Mr. [redacted] did not wait an hour for this order, once he arrived.
2) Only 1 slice of pizza was returned & it was not burnt.
3) If Mr. [redacted] had a coupon, he would have received credit...

for the coupon.
4) We charge 4.10 for DOUBLE cheese, not extra cheese.
5) We charge 1/2 the topping price for 1/2 of a pizza.
We called Mr. [redacted] back to rectify this situation. We also left him a voicemail.
If the customer would have immediately returned the food, we would have gladly replaced it if these accusations were correct.
Initial Consumer Rebuttal /* (3000, 11, 2016/05/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Fiesta Pizza claims are all false. I did wait for an entire hour for my order. Part of the time I was sitting in my car in front of their building. I did pay for double cheese but did not get it. I have the receipt to prove it. I did get charged for an entire item on the pizza instead of being charged for a half item as I ordered. I did not get credit for my coupon. Nothing in the food order was up to even the lowest restaurant standards. When I called Fiesta the night of the problem their employee is the one who told me to bring the food back the following day which I did. Fiesta pizza has never tried to resolve this issue. Fiesta pizzas manager who did not leave his name called my phone and left a message stating that they do not intend to do anything about this problem and as far as they were concerned the matter was closed. I still have the voice message to prove it. There is no legitimate restaurant in bussiness today that would handle this situation as they have so now I understand why they have had customer service problems in the past.
[redacted]