Sign in

Fifth Avenue Furniture

Sharing is caring! Have something to share about Fifth Avenue Furniture? Use RevDex to write a review
Reviews Furniture Stores Fifth Avenue Furniture

Fifth Avenue Furniture Reviews (13)

The customer was contacted the same day of the scheduled delivery to let her know that unfortunately, the delivery could not be made todayQuickly, the customer got very upsetIn response to accommodate the customer, we offered to make the delivery the same day, but not on the same scheduled time which was 12-3PMHowever, she refused and just insisted on canceling the saleI asked her to kindly come into the store so that we can issue you a FULL REFUND in which she agreed to and that was itThen, later in the week, we received a chargeback from the credit card merchant servicesWe agreed to refund her money in the first place, but she chose to charge backWe are not disputing this chargeback, and so, she can have her money backI hope this will satisfy her Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# 10722515, and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am rejecting the businesses response because like I have already said, they don't care at all about anyone they do business withI have already been told by the store manager that it was either I settle with a partial refund of $or I get nothingThis was during a phone conversation over a month agoThe store has made zero effort to ever contact me back on this Revdex.com compliantThey're sole purpose was to grit their teeth and refund me less than half the purchase price to not be harassed by the Revdex.com anymoreI will never do business again with Fifth avenue furniture and I will actively discourage anyone I can from doing business there with my experienceWith this being my first Revdex.com compliant, I am less than impressed with the Revdex.com as a scammed consumerBottom line, I am Not satisfied with this outcomeThe business never contacted me again/never tried to work with me from the beginning In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Melissa Acevedo

The day after the delivery, he claimed to be the customer's father, yelling about attorneys, courts etcregarding this matter, instead of emphasizing to the subject furnitureThen, about hours later, a lady called claiming to be the customer's motherShe said that the furniture was not as her daughter orderedMeanwhile, both parents were not even present at the time of purchaseWe asked her to please send us the picture, but she would rather be loud than carry on a conversationFinally, the day after, we heard from the customer, [redacted] After a long conversation, we decided to offer her a $refund to settle the matter the same day, but she would rather look for other options to resolve the matter, such as putting a stop payment through the bank etcThis could NOT have been a used piece since it was made as a custom item, ESPECIALLY for herClearly, she seems to be unhappy about how the piece cameThe delivery was made in quite a timely mannerIt was supposed to be there between 8:to 9:PM, however, it could have been minutes late due to Manhattan trafficWhen the driver and his helper got there, it was IMPOSSIBLE to find parking, so the driver gave the helper a hand to take the piece upstairs and then ran back to his truck to avoid a parking ticketWe spoke to the delivery person, where he observed NOTHING like the customer is describing in her statementWe tried our best to serve our customer, and we apologized for any inconvenience that may have occurredPlease find below, an email conversation between us and the customerThe matter has been settled and from our end the check number ***, the amount of $had been issued on July **, Fifth Avenue Furniture Reply| To: [redacted] ; Thu 11:PM Dear customer, As you know from the very first day, approximately a month ago, we have offered you a partial refund not because of the Revdex.com complaint (which occurred way afterwards), but because we value our customerYour check of $will be mailed to you tomorrow, Friday, July ***, The total of $INCLUDES the applicable sales taxThank YouFrom: [redacted] < [redacted] > Sent: Thursday, July **, 3:PM To: [redacted] Subject: About my Revdex.com complaintI agree to settle my Revdex.com complaint for a partial refund of $sent by checkThe manager has explained to me that he will not offer me a full refund for this matterThank you

padding: 0in 6.75pt 5.25pt; border: none; text-align: left;"> The day after the delivery, he claimed to be the customer's father, yelling about attorneys, courts etcregarding this matter, instead of emphasizing to the subject furnitureThen, about hours later, a lady called claiming to be the customer's motherShe said that the furniture was not as her daughter orderedMeanwhile, both parents were not even present at the time of purchaseWe asked her to please send us the picture, but she would rather be loud than carry on a conversationFinally, the day after, we heard from the customer, *** ***After a long conversation, we decided to offer her a $refund to settle the matter the same day, but she would rather look for other options to resolve the matter, such as putting a stop payment through the bank etcThis could NOT have been a used piece since it was made as a custom item, ESPECIALLY for herClearly, she seems to be unhappy about how the piece cameThe delivery was made in quite a timely mannerIt was supposed to be there between 8:to 9:PM, however, it could have been minutes late due to Manhattan trafficWhen the driver and his helper got there, it was IMPOSSIBLE to find parking, so the driver gave the helper a hand to take the piece upstairs and then ran back to his truck to avoid a parking ticketWe spoke to the delivery person, where he observed NOTHING like the customer is describing in her statementWe tried our best to serve our customer, and we apologized for any inconvenience that may have occurredPlease find below, an email conversation between us and the customerThe matter has been settled and from our end the check number ***, the amount of $had been issued on July **, Fifth Avenue Furniture Reply| To:***; Thu 7/**/11:PM Dear customer, As you know from the very first day, approximately a month ago, we have offered you a partial refund not because of the Revdex.com complaint (which occurred way afterwards), but because we value our customerYour check of $will be mailed to you tomorrow, Friday, July ***, The total of $INCLUDES the applicable sales taxThank YouFrom: *** Sent: Thursday, July **, 3:PM To: *** Subject: About my Revdex.com complaintI agree to settle my Revdex.com complaint for a partial refund of $sent by checkThe manager has explained to me that he will not offer me a full refund for this matterThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 10722515, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am rejecting the businesses response because like I have already said, they don't care at all about anyone they do business withI have already been told by the store manager that it was either I settle with a partial refund of $or I get nothingThis was during a phone conversation over a month agoThe store has made zero effort to ever contact me back on this Revdex.com compliantThey're sole purpose was to grit their teeth and refund me less than half the purchase price to not be harassed by the Revdex.com anymoreI will never do business again with Fifth avenue furniture and I will actively discourage anyone I can from doing business there with my experienceWith this being my first Revdex.com compliant, I am less than impressed with the Revdex.com as a scammed consumerBottom line, I am Not satisfied with this outcomeThe business never contacted me again/never tried to work with me from the beginning
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Melissa Acevedo

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In reading the business's response, there isn't one fact stated, only blatant fabricationsLet's not be coy here, the manager does not want to acknowledge that I received a battered, peeled piece of furnitureThe business only offered me a solution after I opened this Revdex.com complaintNo one claimed to be family on any of the listed complaint datesCharlie, the store manager, has never once asked me for photos because it would be his demiseI have taken many photos upon the arrival of the piece (attached as JPEGs on this electronic response) to verify that the piece is clearly damaged and NOT what I asked forHe thinks my utmost gripe is that I was not happy with how it looked, which is untrue. The delivery was unprofessional, arriving at 10:P.M.What is being less than acknowledged here is that I did not received what I paid forI got a completely damaged/unleveled piece of furnitureThis complaint is being thwarted by the business to include nonsense of guardians being present, yelling, and traffic conditionsThey barely speak on the issue at handAfter I made this complaint, the manager then showed interest by calling and offering me a replacement which I can create the drawing and specifications this time around or a partial refund of only $I only agreed to the partial refund because I was told its either this or nothingThis happened during a phone conversation of coursePlease see my prior email that includes me saying, 'the manager told me he refuses to fully refund me'I felt a replacement would be even more to go through with a company that sells destroyed items to begin withRevdex.com would you agree after seeing the product photos, that this settlement is honestly to any consumer's satisfaction? I still believe I am entitled to at least the price of the piece before delivery and taxes, which is $I feel that would be reasonableFifth Avenue Furniture has reached out to me in order to brush another Revdex.com complaint under the rug, not for a genuine resolutionResolutions from accredited companies that honor their customers wouldn't need to be taken to the Revdex.com for consultation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customer was contacted the same day of the scheduled delivery to let her know that unfortunately, the delivery could not be made today. Quickly, the customer got very upset. In response to accommodate the customer, we offered to make the delivery the same day, but not on the same scheduled time...

which was 12-3PM. However, she refused and just insisted on canceling the sale. I asked her to kindly come into the store so that we can issue you a FULL REFUND in which she agreed to and that was it. Then, later in the week, we received a chargeback from the credit card merchant services. We agreed to refund her money in the first place, but she chose to charge back. We are not disputing this chargeback, and so, she can have her money back. I hope this will satisfy her. 
Sincerely, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In reading the business's response, there isn't one fact stated, only blatant fabrications. Let's not be coy here, the manager does not want to acknowledge that I received a battered, peeled piece of furniture. The business only offered me a solution after I opened this Revdex.com complaint. No one claimed to be family on any of the listed complaint dates. Charlie, the store manager, has never once asked me for photos because it would be his demise. I have taken many photos upon the arrival of the piece (attached as JPEGs on this electronic response) to verify that the piece is clearly damaged and NOT what I asked for. He thinks my utmost gripe is that I was not happy with how it looked, which is untrue. The delivery was unprofessional, arriving at 10:00 P.M.What is being less than acknowledged here is that I did not received what I paid for. I got a completely damaged/unleveled piece of furniture. This complaint is being thwarted by the business to include nonsense of guardians being present, yelling, and traffic conditions. They barely speak on the issue at hand. After I made this complaint, the manager then showed interest by calling and offering me a replacement which I can create the drawing and specifications this time around or a partial refund of only $200. I only agreed to the partial refund because I was told its either this or nothing. This happened during a phone conversation of course. Please see my prior email that includes me saying, 'the manager told me he refuses to fully refund me'. I felt a replacement would be even more to go through with a company that sells destroyed items to begin with. Revdex.com would you agree after seeing the product photos, that this settlement is honestly to any consumer's satisfaction? I still believe I am entitled to at least the price of the piece before delivery and taxes, which is $350. I feel that would be reasonable. Fifth Avenue Furniture has reached out to me in order to brush another Revdex.com complaint under the rug, not for a genuine resolution. Resolutions from accredited companies that honor their customers wouldn't need to be taken to the Revdex.com for consultation.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The day after the delivery, he claimed to be the customer's father, yelling about attorneys, courts etc. regarding this matter, instead of emphasizing to the subject furniture. Then, about 2 hours later, a lady called claiming to be the customer's mother. She said that the furniture was not as...

her daughter ordered. Meanwhile, both parents were not even present at the time of purchase. We asked her to please send us the picture, but she would rather be loud than carry on a normal conversation. Finally, the day after, we heard from the customer, [redacted]. After a long conversation, we decided to offer her a $125.00 refund to settle the matter the same day, but she would rather look for other options to resolve the matter, such as putting a stop payment through the bank etc. This could NOT have been a used piece since it was made as a custom item, ESPECIALLY for her. Clearly, she seems to be unhappy about how the piece came. The delivery was made in quite a timely manner. It was supposed to be there between 8:30 to 9:30 PM, however, it could have been 15 minutes late due to Manhattan traffic. When the driver and his helper got there, it was IMPOSSIBLE to find parking, so the driver gave the helper a hand to take the piece upstairs and then ran back to his truck to avoid a parking ticket. We spoke to the delivery person, where he observed NOTHING like the customer is describing in her statement. We tried our best to serve our customer, and we apologized for any inconvenience that may have occurred. Please find below, an email conversation between us and the customer. The matter has been settled and from our end the check number [redacted], the amount of $200.00 had been issued on July **, 2015. Fifth Avenue Furniture Reply| To: [redacted]; Thu 7/**/2015 11:55 PM Dear customer, As you know from the very first day, approximately a month ago, we have offered you a partial refund not because of the Revdex.com complaint (which occurred way afterwards), but because we value our customer. Your check of $200.00 will be mailed to you tomorrow, Friday, July [redacted], 2015. The total of $200.00 INCLUDES the applicable sales tax. Thank You. From: [redacted] <[redacted]> Sent: Thursday, July **, 2015 3:17 PM To: [redacted] Subject: About my Revdex.com complaint. I agree to settle my Revdex.com complaint for a partial refund of $200 sent by check. The manager has explained to me that he will not offer me a full refund for this matter. Thank you

We are extremely apologetic to our customer if she disagree's with our statements. According to our records, the customer agreed to the previous settlement and has accepted to keep the furniture AND has cashed the check of $200.00. This matter has been settled. Please find the proof below. [redacted] Sent on: 9/*/2015 11:34:33 PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 10722515, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I am rejecting the businesses response because like I have already said, they don't care at all about anyone they do business with. I have already been told by the store manager that it was either I settle with a partial refund of $200 or I get nothing. This was during a phone conversation over a month ago. The store has made zero effort to ever contact me back on this Revdex.com compliant. They're sole purpose was to grit their teeth and refund me less than half the purchase price to not be harassed by the Revdex.com anymore. I will never do business again with Fifth avenue furniture and I will actively discourage anyone I can from doing business there with my experience. With this being my first Revdex.com compliant, I am less than impressed with the Revdex.com as a scammed consumer. Bottom line, I am Not satisfied with this outcome. The business never contacted me again/never tried to work with me from the beginning.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Melissa Acevedo

Review: Purchased a sofa bed from Fifth Ave. Furniture and it was not delivered as guaranteed. There was no return phone call ( called twice) to inform me of the non delivery. When I left a message to

cancel due to non delivery That's when I got a call back informing me that it would be delivered the next day. They did not call to inform me of this. Then when I did cancel the order. A person

called ([redacted]) very rude and accusing me of the non delivery. He was very unprofessional and I did not appreciate his behavior as well as the way this store conducts business. I was highly upset.

I feel that someone should contact this store so that someone else does not experience the same treatment I did in the hands of this unprofessional business.Desired Settlement: Refund of my credit card purchase.

Business

Response:

The customer was contacted the same day of the scheduled delivery to let her know that unfortunately, the delivery could not be made today. Quickly, the customer got very upset. In response to accommodate the customer, we offered to make the delivery the same day, but not on the same scheduled time which was 12-3PM. However, she refused and just insisted on canceling the sale. I asked her to kindly come into the store so that we can issue you a FULL REFUND in which she agreed to and that was it. Then, later in the week, we received a chargeback from the credit card merchant services. We agreed to refund her money in the first place, but she chose to charge back. We are not disputing this chargeback, and so, she can have her money back. I hope this will satisfy her.

Sincerely,

Review: We bought a couch from this business on Sunday 6-**. We were told it would be delivered tomorrow, 6-**. Myself and my girlfriend were leaving for a trip before the estimated delivery, 11am-2pm. Later in the day she called her sister who was home at the time of delivery. She said they brought another couch, the wrong couch for delivery. She refused it. The delivery people also claim the couch did not fit into the apartment. I feel this is not applicable because it was not the same couch. We went back to the store on Thursday 6-** and tried to find out what had happened. The same salesman claimed 100% that it was indeed the same couch. (Later I googled and found another reviewer on a site that had a similar problem, she got a different couch delivered). He wanted to charge us for re-delivery but was again sticking to the store that "the couch did not fit". When asked about any couches that would "fit" all of the options he showed were "$1200". This was a big red flag for me, I feel he is running a scam. You sell on couch, delivery the wrong one and they try to sell a more expensive one. We wanted a refund. He would only refund us after taking out delivery, twice. One for the delivery and again for taking the couch back. Also he was going to charge us a restocking fee, 25% because he had already bought the couch. However he had the couch in his possession because he was able to delivery it the next day. This is bogus and I feel he is trying to take advantage of my girlfriend and her sisters because they are Chinese and their English is not very good. He is a thief.Desired Settlement: I would like to see a 100% refund. I don't feel that we need to be charged the delivery or the "restocking" fee since the wrong couch was delivered in the first place.

Consumer

Response:

Check fields!

Write a review of Fifth Avenue Furniture

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Fifth Avenue Furniture Rating

Overall satisfaction rating

Description: FURNITURE-RETAIL

Address: 609 W Washington St Ste 18-20, Sequim, Washington, United States, 98382-3291

Phone:

Show more...

Add contact information for Fifth Avenue Furniture

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated