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Fifth Avenue on Location Hair and Makeup, LLC

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Reviews Fifth Avenue on Location Hair and Makeup, LLC

Fifth Avenue on Location Hair and Makeup, LLC Reviews (2)

DO NOT use this company! I have so many issues I don't even know where to beginLet's start with responsiveness-- it is practically impossible to reach someone at this companyYou pay them, and you never hear anything from themBy the way, they also slide an automatic and non-disclosed 20% gratuity into your invoice (for my party of 2, it's not like I had a huge group), and a $travel fee, although their website clearly states no travel feesI waited and waited, and it got to be days before my wedding and I heard nothingSo I had to call multiple times and leave multiple messages until finally the makeup stylist called me backI made sure to confirm that I was getting hair and airbrush makeupThe day of the wedding, she and the hair stylist showed up an hour before they were supposed to, and then tried to argue with me about the time, until I could show her the message she herself sent me regarding the agreed upon timeFurthermore, I paid for airbrush makeup, and even clarified this with the stylist on the phone days before the weddingThey did not bring any airbrush makeup with themThe makeup artist's response was "oh I thought she called you and told you the girl who does airbrush couldn't come." NONo "she" or anyone called me about anything, everThey make you sign a paper upfront that you are "satisfied" with your services The makeup artist made me look like a clownI've had professional makeup done before, and I was shocked at the complete lack of thoughtfulness or skill of the makeup artistI have blonde hair and blue eyesI told her I like a natural look, and prefer to wear shades of brown on my eyes, pink blush, and don't like bold browsShe filled in my brows with the darkest brown she had, and drew them into a weird swoop shapeThen she put on pink eye shadowShe had eyeliner smudged all over my faceIt looked like I had been crying and my makeup was runningI tried not to be a bridezilla about it, but it was awfulI had to go redo it all myselfI shouldn't have ever let her touch me once I found out they didn't even bring airbrush like they were supposed to! Also, they never brought a hand mirrorI didn't have one, because I was travelling, as most of the brides who use this service areWhat kind of hair stylist doesn't bring a mirror? I couldn't even really see my style I have been trying for weeks now to reach someone regarding a reimbursement for the makeup services that were firstly, not as advertised, and secondly, not performed to any level of satisfactionI cannot seem to reach anyone in charge at the companyI have tried phone, email, and FacebookAfter I left a message on the phone, the stylist herself called me back and I tried to explain the issue to herHowever, she is not in charge, no capable of giving a refundShe said she would follow up and look into it for me, but I'm quite certain she will not

DO NOT use this company! I have so many issues I don't even know where to begin. Let's start with responsiveness-- it is practically impossible to reach someone at this company. You pay them, and you never hear anything from them. By the way, they also slide an automatic and non-disclosed 20% gratuity into your invoice (for my party of 2, it's not like I had a huge group), and a $50 travel fee, although their website clearly states no travel fees. I waited and waited, and it got to be 3 days before my wedding and I heard nothing. So I had to call multiple times and leave multiple messages until finally the makeup stylist called me back. I made sure to confirm that I was getting hair and airbrush makeup. The day of the wedding, she and the hair stylist showed up an hour before they were supposed to, and then tried to argue with me about the time, until I could show her the message she herself sent me regarding the agreed upon time. Furthermore, I paid for airbrush makeup, and even clarified this with the stylist on the phone 3 days before the wedding. They did not bring any airbrush makeup with them. The makeup artist's response was "oh I thought she called you and told you the girl who does airbrush couldn't come." NO. No "she" or anyone called me about anything, ever. They make you sign a paper upfront that you are "satisfied" with your services.
The makeup artist made me look like a clown. I've had professional makeup done before, and I was shocked at the complete lack of thoughtfulness or skill of the makeup artist. I have blonde hair and blue eyes. I told her I like a natural look, and prefer to wear shades of brown on my eyes, pink blush, and don't like bold brows. She filled in my brows with the darkest brown she had, and drew them into a weird swoop shape. Then she put on pink eye shadow. She had eyeliner smudged all over my face. It looked like I had been crying and my makeup was running. I tried not to be a bridezilla about it, but it was awful. I had to go redo it all myself. I shouldn't have ever let her touch me once I found out they didn't even bring airbrush like they were supposed to! Also, they never brought a hand mirror. I didn't have one, because I was travelling, as most of the brides who use this service are. What kind of hair stylist doesn't bring a mirror? I couldn't even really see my style.

I have been trying for 2 weeks now to reach someone regarding a reimbursement for the makeup services that were firstly, not as advertised, and secondly, not performed to any level of satisfaction. I cannot seem to reach anyone in charge at the company. I have tried phone, email, and Facebook. After I left a message on the phone, the stylist herself called me back and I tried to explain the issue to her. However, she is not in charge, no capable of giving a refund. She said she would follow up and look into it for me, but I'm quite certain she will not.

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Address: 601 N Miramar Ave Apt 307, Indialantic, Florida, United States, 32903-3182

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