Fifth Tile

Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ Contact Name and Title: [redacted] -administrator Contact Phone: XXX XXX XXXX Contact Email: [redacted] @gmail.com We have communicate to customer and merchant services that will have no issue refunding the payment he made as long we get the goods back hes trying to keep materials and not pay for ithes smart and know how to write letters so we have decide to refund them in full but hes not returning materials.hes trying to make a scene about it but if we returning 100% of payment he shouldn't be doing complaining forms.All we ask is for our goods if he wants to keep them then he needs to paid for them, if he does not want them will refund him after he return them Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/20) */ Final Consumer Response / [redacted] (4200, 11, 2015/11/25) */ This matter remains unresolvedOur request remains the sameREPLACE the faulty material with a alternative optionOur research show the merchant, although registered as a retailer is in fact operating as a contractorWe will continue our research with the licensing agencies throughout the state after the holidayWe have requested this information for the merchant and they refuse to provide the informationI am sure once they: !Provide a date to remove the substandard material and INSTALL NEW material Provide proof of their liice3nse and surety bonds We are hopeful for an amicable resolution to this bothersome matter Kindly, Mr [redacted] Final Business Response / [redacted] (4000, 13, 2015/11/30) */ we ready to refund 100% with the return of our product