Fig and Olive Restaurant

Dear *** ***,
">Thank you for your time today on the phoneI appreciate the opportunity to address the issue *** *** outlined in his letterI contacted *** *** to speak with him on Monday, October 6th at 1:pm, he asked his assistant to set up a time and date for us to interface regarding this matterAfter researching the check in question, it was discovered that the bill had been split with two different payments and the tip trailer printed at the bottom of the bill reflected the original total of all charges.
*** *** was very kind and graciously understood that was why the tip percentages indicated was not an accurate reflection of his portion of the bill after being splitThe matter seemed to be resolved to his satisfaction.
Once I received your letter, I again reached out to confirm with *** *** that he was no longer pursuing the matter with the Revdex.com and he confirmed that he considered the matter closedHe mentioned trying to have his assistant reach out to Revdex.com and retract the complaint, but it seems the wheels were already in motion, hence your call todayI urge you to reach out to *** *** and confirm the conversation we hadIf you need anything further from, me please feel free to reach out anytimeIt would be a my pleasure to help in any way I can.
Thank you again, have a lovely day
Regards,
*** ***
*** ***General ManagerO *** *** ***F *** *** ***
***figandolive.comNewport Center DriveNewport Beach, CA

Review: I went in to have a nice dinner and a few drinks. It was an enjoyable evening, I paid the check including the tip suggested by the restaurant which was printed on the bottom of the bill. I thought it was a nice service to have gratuity already calculated for their customers. The next day I realized that the gratuity suggestions by the restaurant were deceptively misleading and fraudulent. They calculated the gratuity at nearly twice the amount that it should have been as follows:On the $80.19 bill, you provided the following tipping options:[ ] 18%: $ 26.73 should have been $14.43[ ] 20%: $ 29.70 should have been $16.04[ ] 22%: $ 32.67 should have been $17.64I wrote them to have them correct this deceptive practice but they have not changed their practice yet.Desired Settlement: Demand restaurant amend their fraudulent practice of over charging.

Business

Response:

Dear [redacted],