Initial Business Response / [redacted] (1000, 5, 2014/09/30) */ Since there was no desired resolution, I emailed Mrs [redacted] requesting an exact amount we needed to send to her in order to resolve thisWhen I hear back from her I will send her a check Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/10/02) */ Dear Mr***, Thank you for your quick response I was wondering why you asked the amount of our claimIn review, I see that my numbers do not really make senseI refigured them and am not sure how I came up I with the $ [redacted] I put down in my letterI must have accidently made a subtraction errorI am sorry Our claim is for the balance of the estimate not previously paid for by reliable on the torque convertor repairs to the motorhomeAll we ever wanted was to have it repaired The total bill at Ford was $ [redacted] We had an oil change and the fuel pump had to be replacedWe also replaced a stool valve We are not asking for those repairs The estimate for the transmission torque convertor repair was: $ [redacted] This is the amount we believe you owe usYou previously paid $ [redacted] directly to Ford(This told to us by [redacted] ) We are asking for the balance which is $ [redacted] Thank you so much for your prompt attention to this matter Sincerely, [redacted] AND [redacted] TRUSTEES Final Business Response / [redacted] (4000, 10, 2014/10/03) */ A check for $ [redacted] was mailed to the [redacted] 's yesterday
Initial Business Response /* (1000, 5, 2014/09/18) */
The [redacted]'s brought their trailer in for factory warranty repairs. We contacted the manufacturer (Heartland) and they approved 20 hours to do the work and they requested pictures. When we took the pictures we discovered the vehicle had impacted...
trees down the side. The impact damaged a componet of the slide out awning. The damaged component prevented the awning from unrolling and caused the slde to tilt in a bind causing the floor damage. [redacted] declined warranty coverage once they observed the pictures. We contacted the [redacted]'s and informed them of [redacted] decision. We encouraged the [redacted]'s to file a claim with their personal vehicle insurance company. They declined to do this. We are not responsible for the damage done to their trailer.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The scratches are from a tree branch, brushing up against the RV, but they are ABOVE and BELOW the bracket, which is in line with the vinyl awning. Why didn't the vinyl get damaged, since vinyl is a lot softer than a metal bracket, it should have damaged the vinyl before it ever touched the bracket!
This was just THEIR scenario, after they found out that the warranty company was only going to pay them 20 hrs, and they wanted 3 times as much (60 hrs)!
But the point now is really that they had our RV for 5 months before any of this was ever addressed, and they returned it to us with NOTHING done, not even the warranty items that were not disputed. PLUS the molding was slapped back on with a big gap showing and the fire extinguisher is gone. We also have to buy a new battery now, since they left the switch on and it won't take a charge anymore.
How is it ok to treat their customers that way? We bought our RV thru them and then they drop the ball when there is a problem!
Final Consumer Response /* (3000, 9, 2014/09/22) */
Case # XXXXXX
Password: [redacted] previous request stays the same. We want them to pay for us to get our RV fixed properly at a different dealership and also be responsible for the cost of us having to take it all the way to Joplin
Final Business Response /* (4000, 11, 2014/09/25) */
We will not be paying for the repairs to the [redacted]'s RV. We did not damage the RV.
Initial Business Response /* (1000, 5, 2014/09/30) */
Since there was no desired resolution, I emailed Mrs. [redacted] requesting an exact amount we needed to send to her in order to resolve this. When I hear back from her I will send her a check.
Initial Consumer Rebuttal /* (3000, 8, 2014/10/02)...
*/
Dear Mr. [redacted],
Thank you for your quick response.
I was wondering why you asked the amount of our claim. In review, I see that my numbers do not really make sense. I refigured them and am not sure how I came up I with the $[redacted] I put down in my letter. I must have accidently made a subtraction error. I am sorry.
Our claim is for the balance of the estimate not previously paid for by reliable on the torque convertor repairs to the motorhome. All we ever wanted was to have it repaired.
The total bill at Ford was $[redacted]. We had an oil change and the fuel pump had to be replaced. We also replaced a stool valve.
We are not asking for those repairs.
The estimate for the transmission torque convertor repair was: $[redacted]. This is the amount we believe you owe us. You previously paid $[redacted] directly to Ford. (This told to us by [redacted]).
We are asking for the balance which is $[redacted].
Thank you so much for your prompt attention to this matter.
Sincerely,
[redacted] AND [redacted] TRUSTEES
Final Business Response /* (4000, 10, 2014/10/03) */
A check for $[redacted] was mailed to the [redacted]'s yesterday.
Initial Business Response / [redacted] (1000, 5, 2014/09/30) */ Since there was no desired resolution, I emailed Mrs [redacted] requesting an exact amount we needed to send to her in order to resolve thisWhen I hear back from her I will send her a check Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/10/02) */ Dear Mr***, Thank you for your quick response I was wondering why you asked the amount of our claimIn review, I see that my numbers do not really make senseI refigured them and am not sure how I came up I with the $ [redacted] I put down in my letterI must have accidently made a subtraction errorI am sorry Our claim is for the balance of the estimate not previously paid for by reliable on the torque convertor repairs to the motorhomeAll we ever wanted was to have it repaired The total bill at Ford was $ [redacted] We had an oil change and the fuel pump had to be replacedWe also replaced a stool valve We are not asking for those repairs The estimate for the transmission torque convertor repair was: $ [redacted] This is the amount we believe you owe usYou previously paid $ [redacted] directly to Ford(This told to us by [redacted] ) We are asking for the balance which is $ [redacted] Thank you so much for your prompt attention to this matter Sincerely, [redacted] AND [redacted] TRUSTEES Final Business Response / [redacted] (4000, 10, 2014/10/03) */ A check for $ [redacted] was mailed to the [redacted] 's yesterday
Initial Business Response /* (1000, 5, 2014/10/24) */
Mr*** is scheduled to bring his vehicle in next week and we will repair it to his satisfaction
Initial Business Response /* (1000, 5, 2014/09/18) */
The [redacted]'s brought their trailer in for factory warranty repairs. We contacted the manufacturer (Heartland) and they approved 20 hours to do the work and they requested pictures. When we took the pictures we discovered the vehicle had impacted...
trees down the side. The impact damaged a componet of the slide out awning. The damaged component prevented the awning from unrolling and caused the slde to tilt in a bind causing the floor damage. [redacted] declined warranty coverage once they observed the pictures. We contacted the [redacted]'s and informed them of [redacted] decision. We encouraged the [redacted]'s to file a claim with their personal vehicle insurance company. They declined to do this. We are not responsible for the damage done to their trailer.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The scratches are from a tree branch, brushing up against the RV, but they are ABOVE and BELOW the bracket, which is in line with the vinyl awning. Why didn't the vinyl get damaged, since vinyl is a lot softer than a metal bracket, it should have damaged the vinyl before it ever touched the bracket!
This was just THEIR scenario, after they found out that the warranty company was only going to pay them 20 hrs, and they wanted 3 times as much (60 hrs)!
But the point now is really that they had our RV for 5 months before any of this was ever addressed, and they returned it to us with NOTHING done, not even the warranty items that were not disputed. PLUS the molding was slapped back on with a big gap showing and the fire extinguisher is gone. We also have to buy a new battery now, since they left the switch on and it won't take a charge anymore.
How is it ok to treat their customers that way? We bought our RV thru them and then they drop the ball when there is a problem!
Final Consumer Response /* (3000, 9, 2014/09/22) */
Case # XXXXXX
Password: [redacted] previous request stays the same. We want them to pay for us to get our RV fixed properly at a different dealership and also be responsible for the cost of us having to take it all the way to Joplin
Final Business Response /* (4000, 11, 2014/09/25) */
We will not be paying for the repairs to the [redacted]'s RV. We did not damage the RV.
Initial Business Response /* (1000, 5, 2014/09/30) */
Since there was no desired resolution, I emailed Mrs. [redacted] requesting an exact amount we needed to send to her in order to resolve this. When I hear back from her I will send her a check.
Initial Consumer Rebuttal /* (3000, 8, 2014/10/02)...
*/
Dear Mr. [redacted],
Thank you for your quick response.
I was wondering why you asked the amount of our claim. In review, I see that my numbers do not really make sense. I refigured them and am not sure how I came up I with the $[redacted] I put down in my letter. I must have accidently made a subtraction error. I am sorry.
Our claim is for the balance of the estimate not previously paid for by reliable on the torque convertor repairs to the motorhome. All we ever wanted was to have it repaired.
The total bill at Ford was $[redacted]. We had an oil change and the fuel pump had to be replaced. We also replaced a stool valve.
We are not asking for those repairs.
The estimate for the transmission torque convertor repair was: $[redacted]. This is the amount we believe you owe us. You previously paid $[redacted] directly to Ford. (This told to us by [redacted]).
We are asking for the balance which is $[redacted].
Thank you so much for your prompt attention to this matter.
Sincerely,
[redacted] AND [redacted] TRUSTEES
Final Business Response /* (4000, 10, 2014/10/03) */
A check for $[redacted] was mailed to the [redacted]'s yesterday.