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Fil-AM Mobile Auto Care

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Fil-AM Mobile Auto Care Reviews (4)

To Whom It May Concern,
We have read the second response of the complainant and so, we agreed or concurred about her final decision to have this case closed.
Thank you for giving us the opportunity of having our side of the stories be heard to all concerned parties. This is a learning tool for all of us. And thus, we are glad that this matter has now been clarified and settled
God Bless us all!
Sincerely,
FMobile Auto Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The reason why I dont agree is that he said the car title was salvage I already went to DMV that we decided to keep the car and want it back on the road but in order for this to happen I have to follow the proper procedure to reregister the car once it is repaired that is why I chose Fauto repair to fix our car I used this car in working by driving around Orange County visiting patients, it was working fine, it just did not pass the first time I took it for smog check due to EGR functional that failed I paid a lot of money for repair that was the money given to us as settlement due the severe damage done to the side doors of the carThe car can still be driven when I took it to the shop We are not satisfied with the work done to the car but it has been done and the car is useless nowWe tried to take the car back to the mechanic hoping he can put it back to good running condition and without leakage and the shifting gears will be ok I dont want to bother complaining anymore I will consider this as a bad experience and take this car off the street forever I just want to leave this all to the Lord
I thank you so much for the attention you gave to my complaint I still have hope that God will give justice to what happened to our car This case is closed
God bless you all, I have peace of mind now as to what to do with my car It cannot be used anymore so I just have to go back to DMV and declare it as non-operational, return the license plate and get rid of this car Our money is gone but our hope is still in our hearts that God will give us a better car someday
Sincerely yours,
*** ***

To Whom It May Concern,
 
Please see our side of the story, as noted below, in response to the complain that was issued against our company, Fil-Am Mobile Auto Care under Revdex.com Complaint ID:  [redacted] ([redacted]).
 
Sincerely,
[redacted]
Office Administrator
Fil-Am Mobile...

Auto Care
TN:  ###-###-####
--------------------------------------------------------------------------------... />  
When the car was brought in to our repair shop last October 8, 2013 by the customer, it has been noticed that there was a damage on the right side rear door and the front axle was broken.   The customer was asked then right away if the car was a salvaged  and the response was negative.   And so we gave her a repair estimate for replacing the right rear side door and its power window, along with replacement of  the EGR, valve cover gasket, and break pads.  Since customer’s budget is only $2K,  purchasing new axles that cost a lot is not feasible at all.  And so we found a way to go for a CV Boot Kits to just repair the axle in order to stay on customer's budget. 
 
When repair was done, the customer asked our auto mechanic if we know someone who can do smog test.  And his response was he knows a Smog shop that he can refer with.  Since we care for the customer, our Auto Mechanic willingly agreed and spend time to personally drove the customer's car to the smog shop for a  smog check.  And thus, the car got a pass test result from Master Smog & Test Only located in 2507 W. Orangethorpe Avenue of Fullerton, CA.  The smog document copy was handed then to the customer, and in return, she refunded the smog check fee to the auto mechanic.  And then the car was registered. Then it was only then that the auto mechanic did find out that it was a salvage title.
 
Few days after, the customer came back to our repair shop informing us that the car is not running fast or it runs slow and there was a leak.  And so we checked the problem and found out that there’s a leak coming out from the transmission.  Therefore,  we did the remedy to change the transmission oil because it was running low and at the same time did also the flushing.  Then the auto mechanic did a road test and found out that the transmission is already weak and still leaking.   And because of this, the customer was advised then that the transmission needs to be repaired which will cost mostly at least more than $2K.  However, the customer has no more budget for this.  And yet even though if they have the money, the customer was also been advised that it is not worth to spend more because first of all the car is salvaged.  And that they are better off if they will just buy a used Japanese car instead.  This way it is more practical.
 
Overall, we felt sorry for the customer because we know how hard it is to maintain an old 1991 Mercedes Benz 300E 4Matic.  And on our part, we knew that we gave our best customer service along with fair deal.

Review: unsatisfied repair service done. my car that was supposed to be running in good condition after repair but instead the car ended up of staying in the drive way due to leakage, does not shift properly and cannot be driven back on the street, the engine shakes and this car is not safe on the street anymore. I have doubts if this car really pass the smog test done on 10/11/13 by a shop that did not have my authorization to do the smog test from.Desired Settlement: I need refund/settlement on the damages done.

Business

Response:

To Whom It May Concern,

Please see our side of the story, as noted below, in response to the complain that was issued against our company, Fil-Am Mobile Auto Care under Revdex.com Complaint ID: [redacted]).

Sincerely,

Office Administrator

Fil-Am Mobile Auto Care

TN: ###-###-####

--------------------------------------------------------------------------------... />
When the car was brought in to our repair shop last October 8, 2013 by the customer, it has been noticed that there was a damage on the right side rear door and the front axle was broken. The customer was asked then right away if the car was a salvaged and the response was negative. And so we gave her a repair estimate for replacing the right rear side door and its power window, along with replacement of the EGR, valve cover gasket, and break pads. Since customer’s budget is only $2K, purchasing new axles that cost a lot is not feasible at all. And so we found a way to go for a CV Boot Kits to just repair the axle in order to stay on customer's budget.

When repair was done, the customer asked our auto mechanic if we know someone who can do smog test. And his response was he knows a Smog shop that he can refer with. Since we care for the customer, our Auto Mechanic willingly agreed and spend time to personally drove the customer's car to the smog shop for a smog check. And thus, the car got a pass test result from Master Smog & Test Only located in 2507 W. Orangethorpe Avenue of Fullerton, CA. The smog document copy was handed then to the customer, and in return, she refunded the smog check fee to the auto mechanic. And then the car was registered. Then it was only then that the auto mechanic did find out that it was a salvage title.

Few days after, the customer came back to our repair shop informing us that the car is not running fast or it runs slow and there was a leak. And so we checked the problem and found out that there’s a leak coming out from the transmission. Therefore, we did the remedy to change the transmission oil because it was running low and at the same time did also the flushing. Then the auto mechanic did a road test and found out that the transmission is already weak and still leaking. And because of this, the customer was advised then that the transmission needs to be repaired which will cost mostly at least more than $2K. However, the customer has no more budget for this. And yet even though if they have the money, the customer was also been advised that it is not worth to spend more because first of all the car is salvaged. And that they are better off if they will just buy a used Japanese car instead. This way it is more practical.

Overall, we felt sorry for the customer because we know how hard it is to maintain an old 1991 Mercedes Benz 300E 4Matic. And on our part, we knew that we gave our best customer service along with fair deal.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

The reason why I dont agree is that he said the car title was salvage. I already went to DMV that we decided to keep the car and want it back on the road but in order for this to happen I have to follow the proper procedure to reregister the car once it is repaired that is why I chose Fil-Am auto repair to fix our car. I used this car in working by driving around Orange County visiting patients, it was working fine, it just did not pass the first time I took it for smog check due to EGR functional that failed. I paid a lot of money for repair that was the money given to us as settlement due the severe damage done to the side doors of the car. The car can still be driven when I took it to the shop. We are not satisfied with the work done to the car but it has been done and the car is useless now. We tried to take the car back to the mechanic hoping he can put it back to good running condition and without leakage and the shifting gears will be ok. I dont want to bother complaining anymore. I will consider this as a bad experience and take this car off the street forever. I just want to leave this all to the Lord.

I thank you so much for the attention you gave to my complaint. I still have hope that God will give justice to what happened to our car. This case is closed.

God bless you all, I have peace of mind now as to what to do with my car. It cannot be used anymore so I just have to go back to DMV and declare it as non-operational, return the license plate and get rid of this car. Our money is gone but our hope is still in our hearts that God will give us a better car someday.

Sincerely yours,

Business

Response:

To Whom It May Concern,

We have read the second response of the complainant and so, we agreed or concurred about her final decision to have this case closed.

Thank you for giving us the opportunity of having our side of the stories be heard to all concerned parties. This is a learning tool for all of us. And thus, we are glad that this matter has now been clarified and settled.

God Bless us all!

Sincerely,

Fil-Am Mobile Auto Care

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Description: Auto Repair - Mobile

Address: 1631 N Placentia Ave #U, Anaheim, California, United States, 92806

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