Filco Super Store

Filco's policy is that all orders are subject a 25% restocking feeThis policy is posted at the front counterEvery sales represenative is responisble for making each customer aware of the policy as wellWe duelly apologize for the miscommunication between the salesperson and the customerPlease let the customer know that they can come to the store and receive a full refund

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I have been to the store and received a full refund. It is unfortunate that resolution required a complaint to the Revdex.com

Filco's policy is that all orders are subject a 25% restocking fee. This policy is posted at the front counter. Every sales represenative is responisble for making each customer aware of the policy as well. We duelly apologize for the miscommunication between the salesperson and the...

customer. Please let the customer know that they can come to the store and receive a full refund.

Review: I visited Filco Super Store and discussed with them ordering a [redacted] 30" downdraft range. I subsequently decided to go ahead with the purchase and provided my credit card information to the Sales Rep [redacted] over the phone. At no time did he inform me of any restocking fee associated with the order. The receipt and information sent to me in the mail does not mention a restocking fee. When I spoke with the installer recommended by Filco, he raised my concern about the actual dimensions of the range, which was still at the store. With closer scrutiny of the specifications, I realized it was wider than the 30" in the title. I called [redacted], who insisted the installer come to my house and measure. The installer confirmed that the stove (which never left the store) would not fit. When I informed [redacted] of this and that I was cancelling the order, he brought up a "25% restocking fee" and offered me a "discount" to $130. The manager, Fred, was not helpful in waiving the restocking fee that I had never been informed of in writing or verbally, and in fact threatened me with court action during our conversation. To summarize, I am being asked to pay a fee that I was never informed of for an item that was never delivered.Desired Settlement: Full refund of the charge for the undelivered stove to the credit card.

Business

Response:

Filco's policy is that all orders are subject a 25% restocking fee. This policy is posted at the front counter. Every sales represenative is responisble for making each customer aware of the policy as well. We duelly apologize for the miscommunication between the salesperson and the customer. Please let the customer know that they can come to the store and receive a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I have been to the store and received a full refund. It is unfortunate that resolution required a complaint to the Revdex.com.