Filice Insurance Agency

As was stated in my 1st response, all work was completed per contract details and then someThis client is wanting more than what was agreed upon in the contractThe Naber Group, Inc even replaced several pieces of the deck at the client's requestThe client was home all day and had more than enough time to look over the work before final payment was dueThese complaint are completely unfounded and are a border line defamation of character and harassment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this [redacted]er to a close, we would like to know your view on the [redacted]er.]
Regards,
[redacted]THE WORKMANSHIP AND LACK OF PRIDE ON THIS PROJECT IS EASY TO SEE. THE Revdex.com HAS TOLD ME YOU HAVE THE PICTURES AND THE PICTURES TELL THE TRUTH ON WHAT YOU DID ON THIS PROJECT. AGAIN WITH THE BOARDS, 3 COMPOSITE THAT WERE DAMAGED BEFORE INSTALL AND IF YOU WOULD NOT HAVE GOTTEN THE CHEAP GRADE CEDAR STRINGERS THE 4 THAT YOU REPLACED WOULD NOT HAVE HAD TO BE REPLACED.NOTE:THE NEW STRINGERS WERE JUST AS BAD BECAUSE HE USED THE SAME GRADE OF CEDAR.HIS MISTAKES NOT MINE.YOU STATED I WANT MORE....NO, JUST GET IT RIGHT AND FOR $8,000 IT SHOULD BE RIGHT. THE ISSUE HERE IS WHAT YOU DID ON THIS DECK.YOU STATED YOU CHECK ALL YOUR CUTS AND JOINT.THEN TELL ME ABOUT THE WORK ON  THOSE PICTURES.AGAIN YOUR MISTAKE(S). PENCIL LINES OVER ALL THE DECKING SHOULD HAVE USED A CHALK LINE,3 MOUTHS AND STILL YOU CAN SEE THE PENCIL LINES. WHY WAS THE RAILING NOT INSTALLED THE CORRECT WAY AND WHY WAS THE BOTTOM SPACER NOT USED. THE BASE SKIRTING IS BOWING AWAY FROM THE DECK BASE.YOU INSTALLED STRINGERS AND DID NOT SAND OFF THE ENDS TO MAKE THEM SMOOTH,NO EXCUSE FOR THAT.YOU KNOCK OFF THE 4 INCH TOP HEAD PIECE ON ONE POST AND NOW I HAVE ONE POST 4 INCHES HIGHER THEN THE OTHER POST.THERE ARE MORE ISSUES WITH THIS DECK ALL CAUSE BY THE CONTRACTOR. FOR ME BEING IN MY HOUSE IT IS NONE OF YOUR BUSINESS, I LIVE THERE!!YOU STATED I HAVE A LOT OF TIME TO CHECK YOUR WORK HOW DO YOU KNOW...IF YOU DO IT RIGHT THEN WHY DO I HAVE TO FIND YOUR ERRORS.PLUS HOW CAN YOU INSPECT SOMETHING WHEN YOU ARE STILL WORKING ON IT.ALL MY STATEMENTS CAN BE BACKED UP JUST BY GOING OUTSIDE AND LOOKING AT A TRUE EYE SORE. THERE IS NO REASON WAY YOU CUT CORNERS ON MATERIAL AND THE WAY IT WAS INSTALLED. MY MISTAKE IS NOT DOING MORE RESEARCH BEFORE THE INSTALL.PLUS NOT PUTTING A STOP ON THE CHECK.ALSO YOUR THE FIRST CONTRACTOR THAT DID NOT COME TO THE DOOR AND WANT TO SHOW OFF HIS WORK.NOT EVEN A GOOD BYE....SEAT IN HIS TRUCK AND WHEN THE HELPER WAS READY TO GO HE TOOK OFF KNOWING THIS DECK HAD ISSUES.DID ANSWER PHONE OR REPLY TO MESSAGE FOR 2 DAYS.WHEN HE DID ANSWER STATED HE FIX POST PROBLEM AND DID WANT TO HEAR ABOUT OTHER ISSUES AND HUNG UPON ME. HAS ACTED RUDE AND UNPROFESSIONAL AT TIME TO ME AND MY WIFE.  AGAIN ALL FOR MY STATEMENT ARE COMPLETELY TRUE FOR THIS PROJECT.... ALSO HARASSMENT PLUS BORDER LINE DEFAMATION OF CHARACTER I BE VERY CAREFUL.

As was stated in my 1st response,  all work was completed per contract details and then some. This client is wanting more than what was agreed upon in the contract. The Naber Group, Inc even  replaced several pieces of the deck at the client's request. The client was home all day and had more than enough time to look over the work before final payment was due. These complaint are completely unfounded and are a border line defamation of character and harassment.

MY REBUTTAL FOR CASE #[redacted]1.FIRST, A “PARTY” NO A HIGH SCHOOL EVENT.2.YOU WERE PAID BECAUSE WE DID KNOW WHAT TIME WE BE RETURNING.PLUS HOW CAN I INSPECTED YOUR WORK WHILE YOU STILL ARE WORKING ON IT.WHEN I DID HAVE A CHANCE IT WAS ABOUT 7:45 AT NIGHT.3.YOU KNEW THAT THIS DECK HAD ISSUES WHEN YOU TOOK OFF THAT NIGHT.BY NOT REPLYING TO MY PHONE CALLS BACK ON THE 18TH AND 19TH OF MAY TELLS ME YOU WERE WAITING FOR THE CHECK TO CLEAR.(I’M SURE IF I PUT A STOP ON THAT CHECK YOU BE CALLING ME OR PICK UP IF I CALLED)THIS IS WAY YOU ANSWERED YOUR PHONE ON THE 20TH.I ASKED YOU ABOUT THE 2 POSTS BEING SCREWED UP YOU SAID “YEAH, I WILL FIX THAT’’. BUT AFTER THAT YOU DID WANT TO HEAR ABOUT THE OTHER PROBLEMS AND JUST HUNG UP ON ME.4.THE 4 INCH BY 4 INCH POSTS, YOU GOT PAID FOR LABOR AND MATERIAL.THEY WERE TALKED ABOUT BEFORE THE CONTRACT WAS SIGNED. THE POSTS ARE A PART OF THEOVERHEAD.IN FACT THEY HOLD UP THE WHOLE OVERHEAD AREA!!PLUS,YOU BROKE OFF THE TOP OF ONE POST MAKING IT 4 INCHES SHORTER THAT THE OTHER POST. SO YOU TRIM THEM OUT IN CEDAR BUT INSTEAD OF MAKING THEM BOTHER THE SAME SIZE, YOU LEAVE THE BROKEN ONE SHORTER(4 INCHES) AND LEFT A 1 INCH BY 4 INCH GAP OPENING AT THE TOP(SEE PICTURES).THE CEDAR YOU INSTALLED ON THE OVERHEAD AREA IS JUST PLAIN CRAP.I PAID FOR TOP OF THE LINE MATERIAL AND YOU STATE THAT YOU USE PROFESSIONAL GRADE MATERIAL. WHAT HAPPENED HERE OR IS IT I’M BEING ‘’PICKY’’.(SEE PICTURES)5. YOU REPLACED ABOUT 4 BOARDS BECAUSE THEY WERE DAMAGED. IF YOU WERE WATCHING WHAT YOU WERE INSTALLING YOU WOULD HAVE SEEN THEM AND NOT USED THEM IN THE FIRST PLACE.WHEN I SHOW YOU SCRATCHED BOARDS YOUR STATEMENT TO ME “YOU’RE BEING PICKY”AND YOU DID NOTHING. HOW PROFESSIONAL AND HOW FRIENDLY CAN YOU BE......6.STATE YOU CHECK EVERY CUT AND JOINT ON THIS DECK. WELL I STAND BEHIND MY SLOPPY CUTS AND FINISH JOINTS STATEMENT.ALL YOU HAVE TO DO OPEN YOUR EYES YOU CAN’T MISS THEM.PLUS PICTURES TELL THE STORY.7. ONE MORE THING ABOUT THE OVERHEAD WOOD.WHY ARE ALL THE ENDS NOT SANDED SMOOTH, WHY DOES A BOARD HAVE A DRILLED HOLE IN IT,ABOUT A INCH AND A HALF DEEP.ALMOST EVERY STRINGER YOU INSTALLED IS CRACKED, CHIPPED OR HAS BURN MARKS FROM THE FACTORY.ALSO THIS GOES FOR THE MAIN TIMBER THAT THE STRINGERS ARE SCREWED INTO.8.I EAGLE EYE YOU FOR 3 DAYS...I WISHED I WOULD HAVE.HOW ABOUT THE TIME I STATED THE STRINGERS WERE BEING INSTALLED WRONG.YOU FIRST CALLED ME ‘’PICKY’’ THEN YOU STATED TO ME YOU WERE NOT GOING TO INSTALL THEM THE RIGHT WAY. HOW PROFESSIONAL ....’’ALWAYS WILL DO THE PROJECT THE WAY YOU WANT THEM’’  O.K.9.THE RAILING WAS A WHOLE NEW SYSTEM. ON THE LOWER SECTION THE WAY IT WAS INSTALLED IS WRONG. THE POSTS NEEDED TO BE ON THE DECKING ,NOT OFF TO THE SIDE. THAT IS THE MAIN REASON IT NOT TIGHT. PLUS WHY WAS THE SPINDLE SPACER BLOCK NOT USED ON THE BOTTOM? YOU USED IT ON THE TOP OF THE RAILING BUT NOT ON THE BOTTOM ??THE BOTTOM SPACER HELP MAKES THE OVER ALL RAILING A STRONGER RAIL.THE RAILING SYSTEM CAME FROM MENARDS AND THE COMPANY IS ULTRA DECK. DID YOU EVEN LOOK AT OR READ THE GUIDE FOR INSTALLING THE RAILING AND DECKING.(DECKMOUNT OR ULTRACLIP,T-C CLIP FOR DECKING FOR THE NO SCREW LOOK)10.THE BASE SKIRTING IN FRONT. WHY DID YOU USES THAT PIECE, IT HAD A 9 INCH SCRATCH ON IT AND YOU PLACE IT LOWER AND NOW THE ENDS OF COMPOSITE BOARDS ARE NOT COVERED.YOU STATED THAT THE BASE SKIRTING IS ONLY 14 INCHES WIDE. YOU COULD HAVE TOLD ME IT ONLY THAT WIDE. ULTRADECK HAS A PLANK END CAP AND OTHER PRODUCTS TO COVER THE LAST 2 INCHES. ALSO THE BRICKS GO ON THE INSIDE NOT ON THE OUTSIDE OF THE BASE SKIRTING.IF YOU ARE GOING TO SIGN ON WITH THE NABER GROUP.MAKE SURE TO HAVE EVERY LITTLE DETAIL LISTED EVEN THE SMALLEST THINGS.JUST TO PROTECT YOUR SELF. THE MORE DETAIL THE BETTER.11.I WILL HAVE PICTURES SHOWING THE MAIN ISSUES OF THIS PROJECT.THE TOTAL COST WAS RIGHT UNDER $8,00012.THIS IS NOT ABOUT MONEY, THIS IS ABOUT DOING IT RIGHT. YOUR WEBSITE AND OTHER MATERIAL YOU STATE HOW YOU HAVE A UNBEATABLE HIGH LEVEL OF SERVICE AND COMPLETE YOUR PROJECT THE WAY YOU WANT THEM AND ETC.......YOU ARE THE FIRST CONTRACTOR THAT WILL NOT STAND BEHIND HIS WORK....IF I DID THIS TO YOUR HOUSE YOU BE VERY UNHAPPY!!!

This deck project was not in any way contracted for any structural changes, add-ons, or enhancements to the framing or raining system....purely only for resurfacing.The Naber Group, inc attempted on a daily basis to provide the client with everything they wanted, to resolve all of their...

concerns/demands, to provide a great service and deliver a quality product. The Naber Group, Inc replaced many of the composite boards that [redacted] said had "scratches" on and we also wrapped the 4x4 post with cedar ( which was not part of the contract ) because it would look betterthe railing/deck being off level is a structural issue which the client declined to have repaired stating it was too costly. the railing being loose is unfounded. It is not as laterally tight as it could be, but again that is a structural issue. The Naber Group, Inc simply re - installed the railing as it was before. we even went one step further and bolted the railing post to the frame, as it was only screwed in place before. as for the skirting being too short to reach the ground. The client wanted composite skirting which is only 11" wide, where one section o the deck, the skirting goes to the ground, but the other section of the deck is approx 16" from the ground. The Naber Group, Inc was told to re - use the brick pavers that were there before to go in between the skirting and the ground. The bad joints and sloppy cuts complaint is also very unfounded. As the owner/operator, I make sure all cuts are tight, aligned and expertly done. I have a receipt dated 4.24.16 that in fact cedar lumber was bought and installed.on the day that we finished, the clients came outside and stated that they were leaving to go to a party. The Naber Group, Inc stated back that we would be finished in the next hour and that final payment would then be due. even tho the clients had been going over the project with a eagles eye for the last 3 days, I suggested that they have a final look around and provide final payment. They agreed, made final payment and left within 5min.lastly, I have a signed contract with the client that states in very plain english that I will copy and paste "Once final payment is made for any single particular project or final completion of every project, all projects, craftsmanship, materials and labor will be considered completed, accepted and satisfactory by you the clients. Further, clients hereby waives, discharges, and releases any and all liens, claims, lawsuits and rights to liens against The Naber Group, Inc/[redacted]."